Director of Product, Payments

Metropolis; Seattle (WA); On-site; USD 220,000 - 245,000; Full time

Benefits offered by this job

Office-first culture

Healthcare benefits

401(k) plan

Disability coverage

Stock option plan

Bonus plans

Job summary

Metropolis seeks a Director of Product, Payments to own how we process, record, and report payments. You’ll lead strategy for payment processing, enterprise billing, client reporting, and revenue automation, with an opportunity to grow a PM team.

You will partner with Engineering and Finance to drive scalable, accurate revenue workflows, and you’ll own cross-functional metrics and stakeholder communications. Base salary ranges from $220,000 to $245,000 annually.

Qualifications

• 10+ years of product management experience owning payments, billing, or financial-systems products.
• Deep understanding of payment processing, routing, reconciliation, and enterprise/subscription billing.
• Strong technical and data literacy, including comfort with financial data models, SQL, and ledger systems.
• Comfort engaging with Engineering on system architecture and integration tradeoffs.
• Strong analytical skills and a data-driven approach to prioritization.
• Excellent communication and stakeholder management with clients and executive leadership.

Responsibilities

• Own the vision, strategy, and roadmap for payment processing, subscription billing, and revenue automation/reconciliation.
• Own Metropolis’ payment processing relationships and strategy with processors and routing.
• Own client reporting strategy with Real Estate Partners to meet reporting needs and innovate data access.
• Partner with Engineering to set priorities and co-create platform solutions.
• Define and track metrics like reconciliation accuracy, billing cycle time, and revenue leakage.
• Communicate roadmap, progress, and risk to stakeholders across Product, Engineering, and Finance.

Skills

Payments leadership

Billing systems

Data literacy

SQL

Stakeholder mgmt

Analytical thinking

Communication

Tools

AWS

Git

GitHub

Job description

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort, and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn't coming; it's here, and we need builders, innovators, and problem solvers to help us create it.

Who you are

Metropolis is seeking a Director of Product, Payments to own how Metropolis processes, records, and reports on payments. Metropolis processes $5B in payments annually, $1B of which runs through our own platform today — this role will own and grow that $1B. You will lead product strategy for payment processing, enterprise billing, client/revenue reporting, and revenue automation/reconciliation. As an individual contributor reporting to the Head of Product, you will be hands‑on with strategy, execution, and cross‑functional alignment, with the opportunity over time to build and lead a team of product managers in this domain.

What you'll do

• Own the vision, strategy, and roadmap for payment processing, subscription billing, and revenue automation/reconciliation, ensuring accuracy, scalability, and reliability
• Own Metropolis’ payment processing relationships and strategy (processors, routing, fee structure), representing product in those partnerships
• Own client reporting strategy by working directly with Real Estate Partners (REPs) to understand their reporting needs and exploring innovative approaches such as MCP-based/agentic access to their data rather than defaulting to static dashboards
• Partner closely with Engineering to set priorities and co-create platform solutions
• Define and track key metrics, such as reconciliation accuracy, billing cycle time, and revenue leakage, to guide prioritization
• Communicate roadmap, progress, and risk to stakeholders across Product, Engineering, and Finance, including executive leadership
• Recruit, mentor, and develop a team of product managers as the organization scales

What we're looking for

• 10+ years of product management experience, with a track record owning payments, billing, or financial-systems products
• Deep understanding of payment processing (routing, reconciliation, PSP relationships) and enterprise/subscription billing
• Strong technical and data literacy, including comfort with financial data models, transaction schemas, SQL, and ledger systems
• Comfortable engaging with Engineering on system architecture and integration tradeoffs, without needing to own them
• Strong analytical skills and a data-driven approach to prioritization
• Exceptional communication and stakeholder management, including with clients (REPs) and executive leadership
• Proven ability to thrive in fast-paced, ambiguous environments and drive clarity from complexity
• Experience leveraging AI tools to transform static workflows into responsive, high-output processes

While not required, these are a plus:

• Experience building and leading teams
• Domain experience in parking, transportation, or mobility

Our Stack

• Languages + Frameworks: TypeScript, React, Scala (principally), Java (limited)
• Cloud: AWS
• Version control: Git & GitHub
• AI Tooling: Claude Code, Copilot on GitHub

4 Days in Office: Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on‑site at least four days a week, fostering organic interactions that spark creativity and connection

When you join Metropolis, you'll join a team of world‑class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $220,000.00 USD to $245,000.00 USD annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis' total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans, and more. #LI-CM1 #LI-Onsite

Metropolis may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting.

As part of this process, Metropolis retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.

Metropolis Technologies is an equal opportunity employer. We make all hiring decisions based on merit, qualifications, and business needs — without regard to race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, disability, veteran status, or any other protected characteristic under federal, state, or local law. We are committed to providing a welcoming, accessible hiring experience. If you need a reasonable accommodation for any part of the application or interview process, please reach out to us at [e-mail] .

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Metropolis’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A \"disabled veteran\" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A \"recently separated veteran\" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An \"active duty wartime or campaign badge veteran\" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An \"Armed forces service medal veteran\" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.