Director of Processing

Cascade Financial Services; Town of Texas (WI, TN); Teletrabalho; USD 120 000 - 180 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K Match

PTO

Sick Time

Holidays (10)

Remote Work

Resumo da oferta

Cascade Financial Services is seeking a Director of Processing to lead the processing department, including junior teams and training, and to design an efficient operating model. You will set direction across product types, build leadership, and ensure work flows quickly and accurately.

You will manage leaders, drive accountability, and partner with executive peers on structure and long-term planning, while maintaining a culture of ownership and service.

Qualificações

• Minimum 5 years of mortgage loan processing leadership.
• Minimum 3 years processing management experience.
• Proven track record of scaling processing departments with measurable results.
• Ability to lead leaders and build high-performing teams.
• Knowledge of agency and portfolio products.

Responsabilidades

• Own the overall strategy for the processing department and set direction across all product types.
• Manage and develop the Processing Manager, Processing Development Manager, and Operations Training Manager.
• Build a leadership bench and coach managers to grow into bigger roles.
• Lead with accountability, service, and ownership culture.
• Represent processing in origination, underwriting, and closing conversations.
• Partner with leadership on long-term org structure for scaling fulfillment.
• Set monthly goals for appraisal orders, underwriting submissions, and fundings.
• Ensure files are processed within SLAs and guidelines.

Conhecimentos

Leadership

Strategic planning

Change management

Data-driven decisions

Cross-functional collaboration

People development

Descrição da oferta de emprego

Medical, Dental, Vision, Life, 401K match, PTO, Sick Time, 10 Paid Holidays, Remote work opportunities

What you’ll do at Cascade:

Serve the American Dream Through Attainable Home Ownership.

Position Overview

As the Director of Processing, you lead the entire processing department and own the strategy that keeps it running and growing. You are responsible for the Processing team, the Junior Processing team, and the training function, and for making all three work together as one engine. You set direction based on company directives, build leaders, and make sure files move quickly and accurately across every product type.

Your job is to manage the managers, remove roadblocks, and design how the department operates so problems get solved at the right level instead of escalating to the top. The work is part strategist, part builder.

Key Responsibilities:

Leadership and Strategy

• Own the overall strategy for the processing department and set the direction for how loans are processed across all product types, including agency and portfolio (chattel and land home).
• Manage and develop the Processing Manager, Processing Development Manager, and Operations Training Manager, and hold them accountable for the results of their teams.
• Build a leadership bench. Coach your managers so they can solve problems within their own teams and grow into bigger roles over time.
• Earn and keep the respect of the team. Lead in a way that people want to follow, and build a culture of accountability, service, and ownership.
• Represent processing in origination, underwriting, and closing conversations so your managers can stay focused on running their teams.
• Partner with leadership on the long-term org structure and on what a fulfillment organization needs to look like at scale.

Workflow and Efficiency

• Look at every workflow with fresh eyes. Find bottlenecks, cut steps that do not add value, and standardize how work gets done while maximizing the Jr. Processors where it makes sense.
• Direct the rollout of new systems and processes, including task-based workflow and onboarding of any new service providers or services that affect the processing department.
• Use data to manage the department. Track production, turn times, quality, and capacity, and use what you see to make decisions and rebalance work across teams.

Department Oversight

• Set monthly goals including appraisal orders, submissions to underwriting and fundings.
• Make sure files are processed accurately within SLAs, and in line with company policy and all federal, state, and investor guidelines.
• Set and enforce processing policies, procedures, and best practices across all teams.
• Provide guidance and final escalation support for complex scenarios and exceptions.
• Own hiring strategy, performance management, and retention for the leaders who report to you.
• Other duties as needed to keep the department healthy and growing.

What you will need to join Cascade

• Minimum 5 years of mortgage loan processing experience, with a strong record of leadership.
• Minimum 3 years’ Processing Management Experience
• Proven, verifiable track record of scaling a processing department. Candidates must be able to point to specific systems, workflows or AI tools they have implemented in prior roles and the measurable results those changes produced, such as cost per loan, turn times, or capacity per FTE.
• Proven ability to lead leaders and build strong, motivated teams that respect and trust their manager.
• Strong working knowledge across agency and portfolio products, or the ability to learn the side you do not know quickly.
• Comfortable using data to manage capacity, production, and quality.
• Excellent communication skills and the confidence to make hard calls and have hard conversations.
• A strategist who brings ideas to the table and is not a yes person.
• Manufactured Housing knowledge a plus.
• Construction to permanent financing experience a plus

About Cascade & Our Culture:

Since opening our doors in 1999, Cascade Financial Services has grown to become one of the most trusted lenders in Attainable Housing. Our goal is to help thousands of families realize the dream of home ownership by offering mortgage loan solutions customized to the manufactured housing marketplace leveraging state-of-the-art business automation coupled with the most skilled professionals in the industry.

The Cascade culture lives in our team members!!! We are focused and dedicated to developing and providing a platform for growth. We are proud of the team that we’ve built and are looking for great people who will embrace our values and contribute to them: T.I.E.S.Teamwork, Integrity, Excellence, and Service. We believe in work/life balance and a positive/family-like work environment.Together, we will continue to lead the way and make a difference.

Join our team and assist us to Serve the American Dream Through Attainable Home Ownership.