Director of Processing

Cascade Financial Services; Knoxville (TN); Remote; USD 150.000 - 230.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K match

PTO

Sick time

10 paid holidays

Remote work opportunities

Zusammenfassung

Cascade Financial Services is seeking a Director of Processing to lead the processing department, including the Junior Processing team and training functions. You will own the strategy, remove roadblocks, and ensure fast, accurate file movement across agency, portfolio, chattel, and land-home products.

You will manage leaders, build a strong bench, and partner with executives to design an efficient fulfillment organization at scale.

Qualifikationen

• Minimum 5 years of mortgage loan processing with leadership track record.
• Minimum 3 years of Processing Management Experience.
• Experience scaling a processing department with measurable results.
• Ability to lead leaders and build motivated teams that trust their manager.
• Strong knowledge across agency and portfolio products; quick learner for new areas.
• Comfortable using data to manage capacity, production, and quality.
• Excellent communication and hard decision-making skills.
• Manufactured Housing knowledge a plus; construction-to-perm experience a plus.

Aufgaben

• Own the overall strategy for the processing department and set direction across product types.
• Develop and manage Processing Manager, Development Manager, and Operations Training Manager.
• Build leadership bench and coach managers for growth into bigger roles.
• Represent processing in origination, underwriting, and closing conversations.
• Roll out new systems and processes; onboard new service providers if needed.
• Use data to track production, turn times, quality, and capacity; rebalance as needed.
• Set monthly goals and ensure SLA-compliant processing per policy and guidelines.
• Lead hiring strategy, performance management, and retention for leaders.

Kenntnisse

Mortgage loan processing

Leadership

Strategic planning

Team development

Operational efficiency

Data-driven decisions

Encompass knowledge

Stakeholder management

Hiring & retention

Tools

Encompass

AI tools

Workflow automation

Jobbeschreibung

Medical, Dental, Vision, Life, 401K match, PTO, Sick Time, 10 Paid Holidays, Remote work opportunities

What You'll Do At Cascade

Serve the American Dream Through Attainable Home Ownership.

Position Overview

As the Director of Processing, you lead the entire processing department and own the strategy that keeps it running and growing. You are responsible for the Processing team, the Junior Processing team, and the training function, and for making all three work together as one engine. You set direction based on company directives, build leaders, and make sure files move quickly and accurately across every product type.

Your job is to manage the managers, remove roadblocks, and design how the department operates so problems get solved at the right level instead of escalating to the top. The work is part strategist, part builder.

Key Responsibilities

Leadership and Strategy

• Own the overall strategy for the processing department and set the direction for how loans are processed across all product types, including agency and portfolio (chattel and land home).
• Manage and develop the Processing Manager, Processing Development Manager, and Operations Training Manager, and hold them accountable for the results of their teams.
• Build a leadership bench. Coach your managers so they can solve problems within their own teams and grow into bigger roles over time.
• Earn and keep the respect of the team. Lead in a way that people want to follow, and build a culture of accountability, service, and ownership.
• Represent processing in origination, underwriting, and closing conversations so your managers can stay focused on running their teams.
• Partner with leadership on the long-term org structure and on what a fulfillment organization needs to look like at scale.

Workflow and Efficiency

• Look at every workflow with fresh eyes. Find bottlenecks, cut steps that do not add value, and standardize how work gets done while maximizing the Jr. Processors where it makes sense.
• Direct the rollout of new systems and processes, including task-based workflow and onboarding of any new service providers or services that affect the processing department.
• Use data to manage the department. Track production, turn times, quality, and capacity, and use what you see to make decisions and rebalance work across teams.

Department Oversight

• Set monthly goals including appraisal orders, submissions to underwriting and fundings.
• Make sure files are processed accurately within SLAs, and in line with company policy and all federal, state, and investor guidelines.
• Set and enforce processing policies, procedures, and best practices across all teams.
• Provide guidance and final escalation support for complex scenarios and exceptions.
• Own hiring strategy, performance management, and retention for the leaders who report to you.
• Other duties as needed to keep the department healthy and growing.

What You Will Need To Join Cascade

• Minimum 5 years of mortgage loan processing experience, with a strong record of leadership.
• Minimum 3 years’ Processing Management Experience
• Extensive Encompass Experience preferred
• Proven, verifiable track record of scaling a processing department. Candidates must be able to point to specific systems, workflows or AI tools they have implemented in prior roles and the measurable results those changes produced, such as cost per loan, turn times, or capacity per FTE.
• Proven ability to lead leaders and build strong, motivated teams that respect and trust their manager.
• Strong working knowledge across agency and portfolio products, or the ability to learn the side you do not know quickly.
• Comfortable using data to manage capacity, production, and quality.
• Excellent communication skills and the confidence to make hard calls and have hard conversations.
• A strategist who brings ideas to the table and is not a yes person.
• Manufactured Housing knowledge a plus.
• Construction to permanent financing experience a plus

About Cascade & Our Culture

Since opening our doors in 1999, Cascade Financial Services has grown to become one of the most trusted lenders in Attainable Housing. Our goal is to help thousands of families realize the dream of home ownership by offering mortgage loan solutions customized to the manufactured housing marketplace leveraging state-of-the-art business automation coupled with the most skilled professionals in the industry. The Cascade culture lives in our team members!!! We are focused and dedicated to developing and providing a platform for growth. We are proud of the team that we've built and are looking for great people who will embrace our values and contribute to them: T.I.E.S. Teamwork, Integrity, Excellence, and Service. We believe in work/life balance and a positive/family-like work environment. Together, we will continue to lead the way and make a difference. Join our team and assist us to Serve the American Dream Through Attainable Home Ownership.