Director of Practice Operations Orthopedics

Team Member Services; United States; On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Benefits from Day One

PTO from Day One

403-B Retirement Plan

Paid parental leave

Career development

Well-being resources

Mental health resources

Pet benefits

Job summary

AdventHealth Maitland (Orlando area) seeks a healthcare leadership professional to optimize provider templates, oversee quality metrics and compliance, and guide recruitment efforts. The role focuses on team development, patient experience, and operational excellence across the service line.

Responsibilities include managing budgets, conducting performance reviews, and ensuring training compliance while coordinating with staff and physicians to deliver high-quality care.

Qualifications

• Bachelor's degree in Business Administration, Healthcare or related field required.
• Master's degree preferred for advancement.
• Experience in healthcare leadership and budgeting is expected.

Responsibilities

• Manage and balance provider templates to optimize utilization and productivity.
• Oversee quality metrics, patient safety, licenses, and regulatory compliance.
• Represent the service line in recruitment and monitor provider renewals.
• Drive consumer experience with performance oversight and action plans.
• Lead team engagement and ensure mandatory training completion.
• Monitor workflow efficiency and hold line leaders accountable for outcomes.
• Manage disciplinary actions and conduct leadership rounding with staff.
• Review renewals and conduct renewal discussions with providers.

Skills

Communication

Medical terminology

Data analysis

Organization

MS Office

Budget management

Customer service

Billing knowledge

Regulatory knowledge

Leadership

Education

Bachelor's degree

Master's degree preferred

Field of study: Business Administration / Healthcare

Tools

Practice management software

Electronic medical records (EMR)

Coding systems

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule:

Full time

Shift: Day (United States of America)

Address: 2600 Westhall Ln

City: Maitland

State: Florida

Postal Code: 32751

Job Description:

• Manages and balances provider templates for optimized utilization, monitoring productivity to determine the need to add or consolidate providers.
• Evaluates and manages quality metrics to drive clinical quality and patient safety, overseeing outcomes, licenses, certifications, accreditations, onsite inspections, and risk events.
• Represents the service line during each step of the recruitment process, identifying and communicating the need for new providers and monitoring recruitment triggers.
• Focuses on consumer experience through oversight and accountability of performance, managing action plans, and escalating complaints as needed.
• Delivers on Team Member Promise through team leadership development conversations, overseeing team engagement action plans, and ensuring compliance with mandatory training requirements.
• Ensures workflow optimization and effectiveness for both providers and staff, holding service line performance accountable through a variety of meeting structures.
• Manages crucial conversations and disciplinary action plans for providers and staff, conducting intentional practice rounding with providers and staff.
• Reviews upcoming provider renewals and holds introductory contract renewal discussions.

Knowledge, Skills, and Abilities:

• Possesses excellent interpersonal, oral, and written communication skills
• Knowledge of medical technology and terminology
• Experience in finance and accounting with regards to the oversight of a departmental budget
• Data analysis and critical thinking
• Exceptional organizational skills as demonstrated by the ability to manage multiple tasks/deadlines
• Ability to develop positive working relationships with members of multiple teams
• Highly professional with excellent customer service skills
• Highly proficient working knowledge of Microsoft operating systems i.e. Word, Excel, PowerPoint
• Ability to be self-motivated and manage multiple projects and meet deadlines
• Knowledge in coding, billing, and reimbursement
• Skill in developing and maintaining effective relationships with medical and administrative staff, patients, and the community
• Knowledge of policies and procedures of various physician specialty practices sufficient to direct operations and to provide effective patient care
• Knowledge of physician professional fee billing practices and principles
• Knowledge of governmental regulations and compliance requirements
• Skill in using computer software to include word processing, spreadsheets, database, and general accounting
• Ability to assume responsibility and exercise authority over assigned work function
• Ability to establish and maintain quality control standards
• Ability to organize and integrate organization priorities and deadlines
• Ability to apply sound management practices and decision analysis in the implementation of financial and operational procedures
• Must understand fiscal, programmatic, administrative, billing, and other regulations of health care settings
• Excellent computer skills with proficiency in using practice management and electronic medical record software

Education:

• Bachelor's [Required]
• Master's [Preferred]

Field of Study:

Bachelor's Degree in Business Administration, Healthcare or related field Required

Work Experience:

• 5+ experience in a healthcare leadership role [Required]
• Experience in medical records, coding and reimbursement [Preferred]
• Experience in Physician Practice management, managing multiple practices and phycian start-ups [Preferred]
• Experience with Hospital operations [Preferred]

Additional Information:

An equivalent combination of education ad relevant work experience may be considered in lieu of the stated degree requirement:- Bachelor's degree and 5+ years of experience OR Associate's degree and 7+ years of experience OR High School Grad or Equivalent and 9+ years of experience.

Licenses and Certifications:

• Basic Life Support - CPR Cert (BLS) [Preferred]
• Certified Medical Office Manager (CMOM) [Preferred]

Physical Requirements:

Physical Requirements: (Please