Director of Practice Operations Orthopedics

AdventHealth; Florida; On-site; USD 97,000 - 181,000; Full time

Job summary

AdventHealth in Maitland, Florida is seeking a Senior Healthcare Operations Leader to oversee provider recruitment, templates, quality metrics and budget oversight within a dynamic service line.

This full-time role requires 5+ years in healthcare leadership, a Bachelor’s degree (Required) and ideally a Master’s, plus strong data analysis and billing knowledge. The position offers Day shift and competitive pay in a range from $97,219 to $180,835.

Qualifications

• Excellent interpersonal, oral, and written communication skills.
• Knowledge of medical technology and terminology.
• Experience in finance and accounting with departmental budget oversight.
• Data analysis and critical thinking.
• Strong organizational skills with ability to manage multiple tasks and deadlines.
• Ability to develop positive working relationships across teams.
• Proficiency with Microsoft Word, Excel, PowerPoint.
• Familiarity with coding, billing, and reimbursement.
• Knowledge of physician billing practices and regulations.
• Understanding of healthcare regulations and compliance.

Responsibilities

• Manages and balances provider templates for optimized utilization and productivity.
• Evaluates and manages quality metrics to drive clinical quality and patient safety.
• Represents the service line during recruitment and monitors triggers.
• Focuses on consumer experience through oversight of performance and escalation.
• Delivers on Team Member Promise through leadership development and engagement plans.
• Ensures workflow optimization and accountability across the service line.
• Manages conversations and disciplinary actions for providers and staff.
• Reviews provider renewals and conducts renewal discussions.

Skills

Interpersonal communication

Data analysis

Budget oversight

Project management

Customer service

Medical terminology

Leadership

Microsoft Excel

Policy compliance

Education

Bachelor's degree (Required)

Master's degree (Preferred)

Field of study: Business Admin / Healthcare

Job description

Our Promise To You

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that

Our Promise To You

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Full time

Shift

Day (United States of America)

Address

2600 Westhall Ln

City

Maitland

State

Florida

Postal Code

32751

Job Description

• Manages and balances provider templates for optimized utilization, monitoring productivity to determine the need to add or consolidate providers.
• Evaluates and manages quality metrics to drive clinical quality and patient safety, overseeing outcomes, licenses, certifications, accreditations, onsite inspections, and risk events.
• Represents the service line during each step of the recruitment process, identifying and communicating the need for new providers and monitoring recruitment triggers.
• Focuses on consumer experience through oversight and accountability of performance, managing action plans, and escalating complaints as needed.
• Delivers on Team Member Promise through team leadership development conversations, overseeing team engagement action plans, and ensuring compliance with mandatory training requirements.
• Ensures workflow optimization and effectiveness for both providers and staff, holding service line performance accountable through a variety of meeting structures.
• Manages crucial conversations and disciplinary action plans for providers and staff, conducting intentional practice rounding with providers and staff.
• Reviews upcoming provider renewals and holds introductory contract renewal discussions.

Knowledge, Skills, And Abilities

• Possesses excellent interpersonal, oral, and written communication skills
• Knowledge of medical technology and terminology
• Experience in finance and accounting with regards to the oversight of a departmental budget
• Data analysis and critical thinking
• Exceptional organizational skills as demonstrated by the ability to manage multiple tasks/deadlines
• Ability to develop positive working relationships with members of multiple teams
• Highly professional with excellent customer service skills
• Highly proficient working knowledge of Microsoft operating systems i.e. Word, Excel, PowerPoint
• Ability to be self-motivated and manage multiple projects and meet deadlines
• Knowledge in coding, billing, and reimbursement
• Skill in developing and maintaining effective relationships with medical and administrative staff, patients, and the community
• Knowledge of policies and procedures of various physician specialty practices sufficient to direct operations and to provide effective patient care
• Knowledge of physician professional fee billing practices and principles
• Knowledge of governmental regulations and compliance requirements
• Skill in using computer software to include word processing, spreadsheets, database, and general accounting
• Ability to assume responsibility and exercise authority over assigned work function
• Ability to establish and maintain quality control standards
• Ability to organize and integrate organization priorities and deadlines
• Ability to apply sound management practices and decision analysis in the implementation of financial and operational procedures
• Must understand fiscal, programmatic, administrative, billing, and other regulations of health care settings
• Excellent computer skills with proficiency in using practice management and electronic medical record software

Education

• Bachelor's [Required]
• Master's [Preferred]

Field Of Study

• Bachelor’s Degree in Business Administration, Healthcare or related field Required

Work Experience

• 5+ experience in a healthcare leadership role [Required]
• Experience in medical records, coding and reimbursement [Preferred]
• Experience in Physician Practice management, managing multiple practices and phycian start-ups [Preferred]
• Experience with Hospital operations [Preferred]

Additional Information

• An equivalent combination of education ad relevant work experience may be considered in lieu of the stated degree requirement:- Bachelor's degree and 5+ years of experience OR
• Associate's degree and 7+ years of experience OR
• High School Grad or Equivalent and 9+ years of experience.

Licenses And Certifications

• Basic Life Support - CPR Cert (BLS) [Preferred]
• Certified Medical Office Manager (CMOM) [Preferred]

Physical Requirements:

Physical Requirements - https://tinyurl.com/23km2677

Pay Range

$97,219.20 - $180,835.20

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse:

https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.