Director of Practice Operations and Administration The Legal Aid Society Justice in Every Borough

Out Professionals; New York (NY); On-site; USD 151,000 - 161,000; Full time

Job summary

An established industry player is seeking a Director of Practice Operations and Administration to lead and enhance operational effectiveness within its Civil Practice. This strategic role involves overseeing daily operations, managing cross-departmental collaboration, and ensuring adherence to organizational standards. The ideal candidate will bring a wealth of experience in program management, team leadership, and strategic planning. This position offers a competitive salary and a comprehensive benefits package, including health insurance and paid leave, while promoting a commitment to diversity and inclusion in the workplace.

Benefits

Health Insurance

Paid Leave

Disability Insurance

Life Insurance

Loan Forgiveness Programs

Qualifications

• 6+ years of relevant experience in program management or operations.
• Strong leadership and team management experience required.

Responsibilities

• Oversee daily operations within the Civil Practice.
• Manage cross-departmental collaboration and strengthen internal communication.
• Coordinate with HR on recruitment and performance management.

Skills

Leadership Skills

Project Management

Time Management

Communication Skills

Analytical Skills

Negotiation Skills

Decision-Making Skills

Education

Bachelor's Degree

Master's Degree in Public Administration or Business

Tools

Advanced Computer Skills

Job description

Director of Practice Operations and Administration#25-109

New York, New York, United States

Deadline is 3:00 PM EST for Date Listed: Jun 02, 2025

Job Description

The Legal Aid Society’s Civil Practice seeks an exceptional leader for the role of Director of Practice Operations and Administration. This strategic position requires a thinker who understands how operations and finances support the broader organizational mission. The Director will oversee daily operations within the Civil Practice, collaborating with central administrative teams (HR, Facilities, IT, Finance) and working directly with the Borough Administrators to meet Practice needs.

ESSENTIAL DUTIES/RESPONSIBILITIES

Leadership and Management

• Set high standards and success metrics for the team, including Deputy Directors and Practice Coordinators.
• Provide oversight to Borough Administrators and develop practice-wide standards.
• Manage cross-departmental collaboration, strengthen internal communication, and delegate authority for operations management.
• Report directly to the Chief Attorney and participate as a key leadership team member.
• Partner with Directors of Practice Operations in Criminal and Juvenile Rights Practices.

Practice Management

• Coordinate with HR on recruitment, onboarding, employee engagement, performance management, and compliance.
• Manage labor-related issues, including collective bargaining, grievances, and labor policy implementation.
• Collaborate with IT and Facilities to resolve operational issues.
• Oversee the Practice budget, including purchasing and expenses, and work with Grants & Contracts teams on compliance.

Team Development and Supervision

• Assign work, approve leave, and supervise staff performance and development.
• Identify training needs and ensure mandatory trainings are completed.
• Define roles, responsibilities, and accountability practices.

Professional Development and Other Duties

• Engage in ongoing professional growth and promote an inclusive work environment.
• Perform other duties as assigned.

Qualifications

Required: Bachelor's degree and at least 6 years of relevant experience, or a total of 10+ years of education and/or work experience. Experience in program management or operations, team management, and strategic planning.

Preferred: Master's degree in public administration, business, or related fields; at least 2 years of management experience.

Knowledge, Skills, and Abilities

• Strong leadership, project, and time management skills.
• Effective with unionized workforces and cross-functional collaboration.
• Excellent communication, analytical, negotiation, and decision-making skills.
• Advanced computer skills preferred.

Additional Requirements

• Ability to manage work schedules, delegate tasks, and provide performance feedback.
• Commitment to the Society’s mission, confidentiality, and diversity principles.

Physical and Travel Requirements

• Primarily sedentary work with significant computer use; travel within NYC required.

Salary and Benefits

Range: $151,000 – $161,000. Benefits include health insurance, paid leave, disability, life insurance, and more. Details available online.

Additional Information

Position may require work during non-typical hours and travel across NYC. The Society participates in loan forgiveness programs and is an equal opportunity employer committed to diversity and inclusion.