Director of Practice Operations

Keta Medical Center; New York (NY); On-site; USD 175,000 - 200,000; Full time

Job summary

An established industry player in mental health care is seeking a Director of Practice Operations to lead its innovative ketamine therapy practices across multiple locations. This role demands exceptional leadership and organizational skills to ensure the smooth functioning of operations while fostering a supportive environment for both staff and patients. With a focus on patient care and comfort, the successful candidate will manage a diverse team, oversee administrative functions, and implement operational improvements. This is an exciting opportunity to contribute to a pioneering treatment model in a rapidly growing field, making a significant impact on patient outcomes.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) Plan with Matching Contributions

Paid Holidays

Qualifications

• 5+ years of experience in administrative management in a medical setting.
• Exceptional leadership and organizational skills.

Responsibilities

• Manage day-to-day clinic operations for all KETA offices.
• Ensure clean and organized work environments.
• Onboard and train new clinicians and staff.

Skills

Leadership Skills

Project Management

Organizational Skills

Communication Skills

Business Acumen

Education

Bachelor's Degree

Tools

Medical Records Systems

Scheduling Software

Job description

Director of Practice Operations – KETAMINE THERAPY

KETA Medical Center leads New York and New Jersey in providing safe and effective ketamine treatments to adults who are struggling with mood disorders. At our five offices located in Manhattan, Brooklyn, Westchester and New Jersey, we offer intravenous ketamine and Spravato, an FDA-approved ketamine nasal spray.

We are currently seeking an experienced Director of Practice Operations to join our team and oversee the effective and efficient functioning of all KETA Medical offices while maintaining a pleasant and supportive environment for our patients and staff. As a member of the KETA leadership team, you will be responsible for leading and managing our administrative staff and ensuring all operations run smoothly on a day to day basis. These responsibilities include overseeing and managing the medical and administrative staff schedule, overseeing various office processes, onboarding new clinicians and new staff members, overseeing the practice’s EMR and other software and systems, handling facilities, vendors and other matters, and other administrative tasks as required.

The successful candidate will demonstrate both the ability and desire to take ownership of the day-to-day functioning of our busy and rapidly growing practice, while leading a team and directly fulfilling a wide range of administrative tasks.

Responsibilities

• Manage day-to-day clinic operations for all KETA offices, including staff management; facility and vendor management; and clinician, staff and patient scheduling.
• Ensure clean/positive/organized work environments every day in all offices
• Maintain a positive and productive work environment, including coaching others for performance, to ensure smooth processes and an exceptional patient experience
• Partner with KETA leadership to create, implement and improve operational initiatives and processes while ensuring that they are followed by all staff members
• Respond to and troubleshoot any day-to-day operational issues or patient concerns that arise, escalating to clinical and operational leadership colleagues as appropriate.
• Support patient engagement and retention activities on an ongoing basis, including assisting with special events and openings
• Onboard and train new clinicians and support staff members as needed
• Manage and coordinate new office set-ups, as needed
• Other duties as assigned
  
  

Qualifications

• 5+ years of Director or equivalent level administrative/management experience, with a preference for experience leading and supervising staff and day-to-day operations in a medical office setting for a large multi-office practice.
• Exceptional leadership skills, including experience managing teams of administrative professionals in complex, fast moving environments.
• Strong ability to learn new systems, processes and subject matter quickly.
• Bachelor’s degree required.
• High level of proficiency with related technology, software systems and processes, including medical records systems, and the ability to learn and train others on new systems as needed
• Exceptional organizational skills, communication skills (verbal and written), and emotional intelligence
• Excellent project management skills and attention to detail
• Strong business acumen and ability to use data to monitor progress and implement improvements
• Independent self-starter with a positive attitude, sense of urgency, and a commitment to providing exceptional customer service and patient care
• Demonstrated track record of personal accountability, professional integrity, and achieving or exceeding organizational goals as an individual and team leader
  
  

Compensation

$175,000 - $200,000 base salary, bonus eligible. Health/dental/vision insurance, PTO, paid holidays, and a 401(k) plan with matching contributions are also offered.

Location:

On site, rotating among our offices in Manhattan, Brooklyn, Oradell, NJ, and Westchester.

Why Join Us?

We provide a positive work environment focused on patient care and comfort, and you’ll have the opportunity to contribute to an innovative treatment model in mental health care.

For more information, visit us at ketamc.com.

Recruiters and Staffing Agencies: Please do not contact us regarding this position. We are not accepting resumes or solicitations from staffing agencies or recruiters at this time

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