Director of Practice Operations

Kids for the Future; Augusta (GA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Employer-paid health insurance

401k with employer matching

Tuition assistance

Job summary

Christ Community Health Services Augusta is seeking a Director of Practice Operations to lead administrative functions across multiple clinics. You will drive operational excellence, patient access, and workforce effectiveness to support high-quality care.

Under the CEO, you will collaborate with the CMO, CFO, HR Director and clinical leaders to align operations with mission and goals. The role demands hands-on leadership, data-driven decisions, and readiness to scale as our network grows.

Qualifications

• Bachelor’s degree in Healthcare Administration, Business Administration, Nursing, Public Health, or related field.
• Master’s degree preferred; strong healthcare operations experience valued.
• Minimum of 5-7 years progressive healthcare operations experience; minimum 4-5 years supervising managers, site leaders, or multi-site teams.

Responsibilities

• Provide strategic and day-to-day administrative leadership for medical practice operations across sites.
• Lead Site Managers and other operational leaders to strengthen clinic workflows, patient access, staff performance, provider support, patient experience, and cross-site consistency.
• Collaborate with CEO, CMO, CFO, HR Director, and leaders of clinicians, Quality, Revenue Cycle IT, Care Coordination, and Dentistry to ensure operations support organizational goals.

Skills

Leadership

Healthcare operations

Strategic planning

Data-driven decision-making

Change leadership

Trust-building

Accountability

Education

Bachelor’s degree

Master’s degree

Job description

• Job Category Practice Management, Director, Full Time Exempt
• Industry Practice Operations, Federally Qualified Healthcare Center, Faith Based Medical Care
• Employee Type FT Exempt
• Required Degree 4 Year Degree
• Manage Others Yes

Contact information

• Phone [phone]

Description The Director of Practice Operations provides strategic and day-to-day administrative leadership for medical practice operations across Christ Community Health sites. This role is responsible for ensuring that practice operations are consistent, efficient, patient-centered, mission-aligned, and supportive of high-quality clinical care.

The Director leads through Site Managers (directly) and other assigned operational leaders (indirectly, or future roles TBD) to strengthen clinic workflows, patient access, staff performance, provider support, patient experience, operational accountability, and cross-site consistency. Under the leadership of the CEO, this position will partner closely with the CMO, CFO, HR Director, and leaders of clinicians, Quality, Revenue Cycle IT, Care Coordination, and Dentistry to ensure that practice operations support organizational goals and the needs of all stakeholders.

The role requires a strong administrative healthcare leader who can balance operational discipline, clinical environment awareness, compassionate leadership, data-driven decision-making, and mission-centered service. The position is expected to grow with the organization over time and may provide leadership to ancillary or related operational departments as organizational structure and needs evolve.

Major Areas of Responsibility include:

• Practice Operations Leafership
• Work Location and Site Presence
• Leadership of Managers and Teams
• Clinical Support Operations
• Cross-functional Collaboration

Competency demonstrated in this role means:

• Trust-building
• Decision-making
• Accountability
• Change leadership
• Operational discipline
• Service orientation

Requirements

• Bachelor’s degree required, preferably in Healthcare Administration, Business Administration, Nursing, Public Health, or a related field;
• Master’s degree in Healthcare Administration, Business Administration, Public Health, Nursing Leadership, or a related field preferred;
• Minimum of 5-7 years of progressive healthcare operations experience required;
• Minimum of 4-5 years of experience supervising managers, site leaders, or multi-site healthcare teams required;
• Must have experience supervising a minimum of at least 4-5 direct reports simultaneously;
• Strong preference for prior FQHC, community health center, or safety-net healthcare experience;
• Experience in primary care, multi-provider practice operations, or mission-driven healthcare strongly preferred;
• Experience leading clinical support teams, or team including clinical support staff, is preferred;
• Clinical background and/or clinical operations experience is ideal, but not required;
• Experience with EHR optimization, patient access improvement, and workflow redesign are preferred.

Regardless of degree pathway, the successful candidate must demonstrate hands-on healthcare operations leadership, experience supervising managers or site leaders, and the ability to lead others in a multi-site or complex ambulatory care environment

Working Conditions: The position has normal office and clinic working conditions. The role requires regular presence at assigned practice sites, interaction with clinic teams and leaders, and availability to support operational needs during normal business hours and occasionally outside standard hours as organizational needs require.

PHYSICAL REQUIREMENTS Rarely (0-12%) Occasionally (13-33%) Frequently (34-66%) Regularly (67-100%)

Seeing: Must be able to read reports and use computer X

Hearing: Must be able to hear well enough to communicate with coworkers X

Standing/Walking X

Climbing/Stooping/Kneeling X

Lifting/Pushing/Pulling X

Fingering/Grasping/Feeling: Must be able to write, type, and use phone system X

Sitting X

Summary

Our Mission: To proclaim Jesus Christ as Lord and to demonstrate His love by providing affordable, quality primary health care to the underserved.

Our Vision: In response to God’s grace, we desire to be a part of the redemptive work of Christ to the economically, socially, and spiritually impoverished communities of Augusta, Georgia.

About: Christ Community Health Services Augusta (CCH) is a rapidly growing, primary care health clinic and a community and faith-based 501 (c) (3) organization serving families in a ten-county region between Georgia and South Carolina.

As our patient population continues to grow throughout the greater Augusta area, we are in search of a caring and competent team members to join our team! Our four clinics (five, including dental) are strategically located in urban Augusta neighborhoods, providing local access to affordable care for patients who face medical, economic and transportation hardships. As a federally qualified health center and certified patient-centered medical home, we accept patients with no insurance, Medicare, Medicaid and most commercial insurance plans.

Our services include:

• Adult and Pediatric Primary Care
• Integrated Behavioral Health
• Family Dentistry
• Physical Therapy
• HIV/Chronic Disease Care Management
• Prescription Assistance
• Specialty Referrals

Christ Community Health aims to share Christ’s love through healing of the body, mind, and soul. We hope you’ll consider joining us in this ministry. Help us meet the needs of others in our community! Working at Christ Community, you’ll find community, vocational purpose, and a place to grow in the health care field.

What Christ Community has to offer:
CCH is committed to understanding the needs of its staff and recognizing that there\'s more to an employee than just what happens during the typical work week. Because of that, we strive to offer a compensation package that includesa competitive salary; employer-paid medical, life, short-term disability, and long-term disability insurance; available 401k plan with employer matching. Additional benefits include dental and vision insurance, paid time off, paid holidays, flexible spending accounts, employee care credit, uniform allowances, tuition assistance, and more. We are also a qualifying employer under HRSA-funded loan repayment and Public Service Loan Forgiveness (PSLF) program.Join our team today!

Equal Opportunity Employer and does not discriminate on the basis of race, sex, color, age, national origin, marital status, disability, veteran status, sexual orientation, gender identity or any other federal, state, or local protected class.