Director of Practice Management

Ladders; Chicago (IL); On-site; USD 215,000 - 285,000; Full time

Benefits offered by this job

Comprehensive medical benefits

Retirement plans

Professional development opportunities

Flexible work arrangements

Support for work-life balance

Job summary

Ladders in Chicago is seeking a Director of Practice Management to serve as a strategic partner to practice leadership, guiding operational priorities and translating business goals into actionable plans. You will coordinate cross-functional initiatives that support growth, financial discipline, and a strong client service experience.

The role requires building collaboration across finance and talent teams within a professional services environment and leading initiatives to improve processes

Qualifications

• 8+ years of experience in business administration or practice management in professional services.
• Proven leadership in cross-functional teams and complex project management.
• Strategic planning aligned with organizational goals.
• Strong financial acumen and budgeting expertise.
• Excellent communication and presentation skills.

Responsibilities

• Serve as the primary strategic partner to practice group leadership on operational matters.
• Lead the development and execution of practice and industry group business plans.
• Manage key initiatives through effective project management.
• Organize and facilitate periodic group meetings with action-item follow-up.
• Foster a collaborative culture and drive client satisfaction programs and pipeline management.
• Partner with Finance to develop revenue budgets and forecasts.

Skills

Leadership

Cross-functional teamwork

Budgeting

Project management

Communication

MS Office

CRM (Salesforce)

Tableau

BI tools

Education

Bachelor's degree

MBA preferred

Tools

Salesforce

Tableau

BI tools

Job description

For our client, we are seeking a Director of Practice Management to join the team of a leader in the Legal & Accounting space. This role will serve as a strategic partner to practice leadership, guiding operational priorities and helping translate business goals into actionable plans. You will coordinate cross-functional initiatives that support growth, financial discipline, team effectiveness, and a strong client service experience. The position also plays an important role in building collaboration across practice groups, finance, and talent teams within a professional services environment.

Location: Chicago, IL - US based candidates only, no visa sponsorship available

Compensation: $215,000 – $285,000 annually

Responsibilities

• Serve as the primary strategic partner to practice group leadership on operational matters
• Lead the development and execution of practice and industry group business plans
• Manage key initiatives through effective project management
• Organize and facilitate periodic group meetings, ensuring follow-up on action items
• Foster a collaborative and positive culture within the team
• Partner with Finance to develop revenue budgets and forecasts
• Collaborate with various teams to manage practice and expense budgets
• Support the development of client satisfaction programs and pipeline management
• Lead the integration process for lateral hires and support talent acquisition efforts
• Drive process improvements and share best practices across teams

Qualifications

• Bachelor's degree required; MBA preferred
• 8+ years of experience in business administration or practice management in professional services
• Proven leadership in cross-functional teams and complex project management
• Exceptional strategic planning skills aligned with organizational goals
• Strong financial acumen and budgeting expertise
• Ability to identify problems and deliver practical solutions
• Excellent communication and presentation skills
• Sound judgment and discretion in handling sensitive informationAbility to build trust and lead through influence
• Proficiency in Microsoft Office, project management, and business intelligence tools
• Experience with Salesforce or other CRM systems; Tableau reporting a plus

Benefits

• Comprehensive medical benefits
• Financial benefits including retirement plans
• Professional development opportunities
• Flexible work arrangements
• Support for work-life balance

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.