Director of PPC Account Management (Remote, Paid Ads)

411 Locals; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Join a leading digital marketing agency as the Director of PPC Account Management, tasked with building a new global client success team focused on client growth and retention. Leverage your extensive experience in PPC campaign management and lead a remote team to drive exceptional client outcomes while working from anywhere.

Qualifications

• 6+ years experience in PPC Account Management or Client Success teams.
• Experience managing and optimizing PPC campaigns.
• Strong experience in client performance and retention frameworks.

Responsibilities

• Build and scale a global PPC Account Management department.
• Lead remote PPC Account Managers and Client Success Specialists.
• Design and implement client management frameworks and reporting standards.

Skills

PPC Account Management

Client Success Strategy

Team Leadership

PPC Campaign Optimization

Client Retention

Tools

Google Ads

CRM Tools

PPC Management Platforms

Job description

Director of PPC Account Management (Remote, Paid Ads)

Director of PPC Account Management (Remote, Paid Ads)

Director of PPC Account Management (Remote, Paid Ads) – Build a New Global PPC Client Success Org

You've led teams. You've built client success machines. But what if your next role was the one where your blueprint became the playbook for client delight and portfolio growth?

Welcome to 411 Locals, where we help small and mid-sized home service businesses grow through results-driven digital advertising. We're building a world-class Client Success Department focused on Paid Media (PPC) Services, and we're looking for a Director of PPC Account Management who can lead this from the front—globally.

If paid media account strategy is in your DNA, you've lived and breathed PPC client success and you know how to architect a global client retention and growth engine from scratch — this is your moment.

Ready to leave your fingerprint on a global PPC client success machine?

Apply now and let's build something legendary.

What You'll Own

• Build and scale a brand-new global PPC Account Management department from the ground up, focused on exceptional client service, retention, and growth.
• Own client success strategy, team structure, hiring, training, and execution for Paid Search (Google Ads) account management for SMBs.
• Lead a team of remote PPC Account Managers and Client Success Specialists, across multiple geographies and time zones.
• Design and implement high-performance client management frameworks, communication protocols, campaign optimization best practices, and client reporting standards.
• Partner with leadership, sales, marketing, product, and PPC delivery teams to align client growth and retention goals.
• Oversee tools, tech stack (e.g., CRMs, reporting dashboards, PPC management platforms, project management tools) and real-time client campaign performance monitoring infrastructure.
• Drive culture: motivate, coach, and uplevel your team's performance in client strategy, communication, and PPC expertise consistently.

Why This Role Rocks

• Full Ownership – You're not inheriting a system—you're building it for world-class client outcomes.
• No fluff. No guesswork. This is a real build, for real client growth and satisfaction.
• Direct Impact – Your passion for client success and PPC excellence becomes the foundation of our client retention and expansion strategy, impacting a significant revenue portfolio.
• PPC-First - Finally, a role made for someone who knows PPC campaign management and client strategy inside and out.
• Remote-first, global scope. Build your team across borders Work from Home
• Have 6+ years of experience leading PPC Account Management or Client Success teams, ideally in a digital marketing agency environment serving SMBs.
• Must have deep experience managing and optimizing PPC or Paid Media campaigns—Google Ads, campaign strategy, and client reporting are your second language.
• Built and scaled remote PPC Account Management teams that managed significant monthly ad spend and consistently achieved high client retention, satisfaction, and growth targets.
• Are obsessed with client performance, strategic account planning, coaching on client communication, performance reporting, and client retention frameworks.
• Know how to run a high-performance PPC Account Management department—CRM, reporting tools, PPC management platforms (e.g., Google Ads Editor, SA360, Optmyzr), and AI tools for optimization are familiar territory.
• Are a strategic operator who thrives in execution and knows how to manage across functions to ensure client success.
• Want your name on the blueprint of a new outbound client success and growth engine.
• You come from Advertising, Lead Generation companies, or other digital agencies focused on SMBs with a strong PPC offering.
• You've lived and breathed PPC Account Management and campaign strategy in both individual contributor and leadership roles—this isn't just something you talk about; it's your professional expertise.
• You love rolling up your sleeves, testing new campaign strategies, building processes, and iterating for better client results.
• You're a player-coach ready to scale something you're proud of, directly impacting client businesses.

We're a global digital marketing agency with over 17 years helping small businesses dominate local search. From our roots in SEO to our current expansion in PPC, we're constantly evolving to serve entrepreneurs and local businesses across the U.S. With 1000+ employees worldwide and ten thousands of clients,

At 411 Locals, we don't just understand client service—we own it. With a long-proven history of serving SMBs, we know what great client partnerships look like. We're entering our next phase of growth focused on PPC advertising—and world-class client account management is at the heart of it.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Contract

Job function

• Job function

  Advertising, Marketing, and Customer Service

• Industries

  Marketing Services and Advertising Services

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