Director of Physician Performance

Genuine Health Group LLC; Miami (FL); On-site; USD 100,000 - 150,000; Full time

Job summary

A leading healthcare organization is seeking a Director of Physician Performance to enhance physician engagement and drive performance across the network. This role involves developing effective engagement strategies, managing a skilled team, and ensuring alignment with financial and quality objectives in a dynamic environment.

Qualifications

• 7+ years of experience in a healthcare-related position, preferably in managed care.
• 5+ years of management/leadership experience with teams.
• Bilingual in Spanish and English.

Responsibilities

• Develop and execute a cohesive physician engagement strategy.
• Manage a team of physician performance professionals.
• Analyze metrics and improve engagement strategies.

Skills

Leadership

Project Management

Problem Solving

Communication

Customer Service Focus

Education

Bachelor's degree from an accredited institution

Tools

Microsoft Outlook

Microsoft Excel

Job description

The Director of Physician Performance is responsible for implementing and monitoring key strategic initiatives to enhance physician engagement, with primary objective of driving a high-performing network. They are responsible for the management and successful leadership of all Physician Performance specialists, helping ensure their effectiveness in serving as "single point of contact", increasing physicians' engagement and participation in all initiatives, and overall driving improved financial, revenue, and quality performance across the network.

Essential Duties and Responsibilities

• Develop and execute a cohesive physician engagement strategy.
• Responsible for the 'overall' (e.g., cost, revenue, quality, retention, and growth) performance of network, including ensuring year over year improvements on key performance indicators.
• Analyze physician performance metrics and use data and reporting to continuously improve performance and engagement strategies, and tailored engagement plans for each physician.
• Manage a team of physician performance professionals, providing coaching, mentoring, and professional development opportunities.
• Monitor team's productivity against key performing indicators, and other quota requirements to ensure job expectations are being fulfilled and effective.
• Direct all priority and focus items for the team ensuring that time and effort is spent in areas that will make the most impact.
• Coordinate and ensure that all specialists have been properly trained and have all the necessary tools to make them effective while engaging with physician partners.
• Implement, and oversee maintenance of business processes and workflows that increase effectiveness and efficiency, and overall position team to support continued growth.
• Develop and maintain direct strong working relationships with key physician partners.
• Monitor and ensure that all physician partners are met with on a regular cadence, which will be based on various factors, and are being provided with clear and actionable data.
• Mentor and guide team in helping to independently identify key trends and performance gaps upon review of reporting and assisting with the development of targeted initiatives.
• Responsible for conducting ride-along visits with team of specialists on a regular cadence to monitor effectiveness of visits and relationship.
• Prepare and present executive reporting to key customers and stakeholders.

Supervisory Responsibilities :

• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Knowledge, Skills and Abilities

• Excellent leadership, management, and project management skills
• Ability to work independently and demonstrate initiative in identifying problems, creating solutions, and developing systems to maximize effectiveness.
• Ability to communicate effectively and work with cross functional teams.
• Ability to embrace, manage diversity and build and maintain successful teams.
• Effective problem solving and ability to analyze and use data for decision making.
• Effectively interact with people and develop positive relationships while being tactful, respectful, and direct in communication
• Effectively build teams, achieving results, and driving results through others
• Proficient in Microsoft Outlook, Excel, and other web-based software
• Strong customer service focus : ability to effectively interface with and influence internal / external stakeholders.
• Excellent verbal and written communication skills

Minimum Education and Experience

• Bachelor's degree from an accredited institution or equivalent combination of

education and experience

• 7 years of experience in a healthcare-related position, preferably managed care environment
• Administration or equivalent combined experience
• 5+ years of Management / Leadership Experience
• 5 years of experience with leading and managing teams
• Travel up to 60% within South Florida region (Miami-Dade, Broward, Palm Beach, and Monroe counties)
• Proficient in MS Office programs (i.e., Word, Excel, Outlook, Access, and Power Point). Moderate to Advanced excel skills to include charts, graphs, pivot tables, macros, etc.
• Bilingual : Spanish and English

Note : Nothing in this job specification restricts management's right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.

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