Director of Pharmacy Operational Excellence

Mount Sinai; New York (NY); Hybrid; USD 140,000 - 230,000; Full time

Job summary

Mount Sinai Health System is seeking a Director of Operational Excellence in Pharmacy to drive strategic operational priorities across multiple locations. This role reports to senior leadership and partners with Pharmacy leadership to improve efficiency, quality, and performance of the service line.

The incumbent will manage the initiative lifecycle from ideation through measurement, apply change management, and oversee ROI.

Qualifications

• Bachelor’s Degree required, Master’s degree preferred.
• Professional certifications preferred (e.g., PMP, Lean).
• 5–7 years of experience in healthcare operations, healthcare administration, management consulting, or related field.
• Strong background in healthcare operations in ambulatory or inpatient settings.
• Exceptional project management skills.
• Experience in strategic planning and translating high-level goals into actionable initiatives.
• Ability to design and execute initiatives from concept to implementation with attention to detail.
• Experience with data analysis, interpretation and metric monitoring.
• Strong interpersonal skills and ability to build relationships at all levels of the organization.

Responsibilities

• Identify, develop, and drive strategic and operational initiatives to improve performance in key areas (operational efficiency, patient experience, safety/quality, financial management).
• Collaborate with cross-functional stakeholders (DTP, HR, Finance, Clinical Leadership) to ensure execution of initiatives.
• Oversee initiative lifecycle from ideation to sustainment and measurement.
• Apply change management principles to ensure adoption and sustainment of initiatives.
• Own and manage the full portfolio of strategic and operational initiatives.
• Lead hands-on execution to implement strategic work and define scope.
• Develop and update the service line’s strategic plan with leadership.
• Monitor performance metrics and develop action plans when targets aren’t met.
• Measure ROI of initiatives and provide regular updates to leadership.
• Promote continuous improvement and embed operational excellence into daily work.
• Develop operational/business plans to achieve departmental goals.
• Manage team members to ensure effective execution.

Skills

Healthcare operations

Project management

Strategic planning

Change management

Data analysis

Interpersonal skills

Communication

Education

Bachelor’s Degree

Master’s degree

Job description

Description

Director of Operational Excellence, Pharmacy - Health System Operations- Full-Time-Days- Hybrid

Under the direction of the office of the President and Chief Operating Officer and Operational Excellence & Business Innovation leadership, the Director of Operational Excellence works directly with Mount Sinai Health System Pharmacy leadership to develop and drive strategic operational priorities, alignment and integration across the multiple locations of careandultimatelyimprove the overall efficiency, quality, and performanceof the service line.

Responsibilities

• Work with service line, health system leadership,and frontline operationsto identify, develop, and drivestrategic and operational initiatives focused on improving performance in key priority areas that include operational efficiency, patient experience, safety/qualityand financial management
• Collaborate with cross-functional stakeholders including DTP, HR, Finance, and Clinical Leadership to ensure collaborative execution of initiatives
• Oversee all aspects of the initiative lifecycle from ideation, scoping, planning, and execution, sustainmentand measurement
• Apply change management principles to ensure successful adoption and sustainment of initiatives
• Own and manage the full portfolio of strategic and operational initiatives
• Partner with system leadership to define and scope strategic initiatives while also leading the hands-on execution required to implement the work
• Workwith health system and service line leadership to update and develop the overall strategic plan for the service line
• Monitor performance of the service line’s key operational, financial, quality, people and other performance metrics. Develop action plans when performance targets are not being met.
• Measure and monitor success and return on investment of all strategic and operational initiatives
• Provide regular updates on initiatives and overall performance to health system leadership, service line leadershipand other key stakeholders
• Foster a culture of continuous improvement and operational excellence by engaging frontline staff, promoting idea generation, and embedding operational excellence principles into daily work
• When appropriate, develop operational and/or business plans to support the successful achievement of departmental goals
• Manage team members (directly or indirectly) ensuring appropriate approach and execution of strategic initiatives
• Perform other responsibilities as required

Qualifications

• Bachelors Degree required, Masters degree preferred
• Professional certifications preferred (i.e. PMP, Lean, etc.)
• 5-7 years of applicable professional experience related to healthcare operations, healthcare administration, management consulting, strategic planning, or a related field
• Strong background in healthcare operations either in the ambulatory or inpatient settingincluding diagnostic and/or procedural areas
• Exceptional project management skills
• Experience in strategic planning and translating high-level goals into actionable initiatives
• Ability to design and take initiatives from abstract to concrete, can think strategically but also execute operationally with an attention to detail
• Ability to apply continuous improvement methodologies and recommendations in project work
• Experience with data analysis, interpretation and metric performance monitoring
• Strong interpersonal skills and ability to build and maintainrelationships with all levels of the organization

The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $140,000.00 - $230,000.00 Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

Non-Bargaining Unit, 614 - Health System Operations - MSH, Mount Sinai Hospital

Employer Description

Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.

Compensation

The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $140000 - $230000 Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.