Director of Performance Improvement & Innovation (Program Manager Senior I) - #24-005482-0021

The State of Maryland; Maryland; On-site; USD 75,000 - 115,000; Full time

Job summary

An established industry player is seeking a dynamic Director of Performance Improvement & Innovation to lead transformative initiatives within the agency. This pivotal role involves developing and overseeing performance metrics, enhancing efficiency, and fostering a culture of continuous improvement across various divisions. The successful candidate will manage a team of analysts, guiding them in data analysis and visualization to support strategic decision-making. If you are passionate about driving change and improving organizational performance, this is a fantastic opportunity to make a significant impact in a supportive and collaborative environment.

Benefits

Tuition reimbursement

Free mass transit in Baltimore & Annapolis

Generous paid leave

Paid holidays

Health coverage with low out-of-pocket costs

Employee & employer contributory pension plan

Qualifications

• 7+ years of experience in process improvement and organizational development.
• Strong background in data analysis and performance metrics.

Responsibilities

• Develop and implement performance management and process improvement strategies.
• Lead a team of data analysts and drive a culture of continuous improvement.

Skills

Data Analysis

Performance Metrics

Process Improvement

Leadership

Project Management

Communication Skills

Collaboration

Analytical Skills

Education

Bachelor’s degree in Public Administration

Master’s degree

Tools

Agile

Lean

Six Sigma

Job description

Introduction

The Maryland Department of General Services (DGS) supports State and local government agencies, as well as local non-profit organizations and the citizens of Maryland, by providing facilities management, real estate and surplus property services, as well as security and law enforcement for State buildings. DGS is also responsible for a full spectrum of facilities engineering, design and construction services, almost $1 billion in annual contract administration, and overseeing the State procurement process. Here at DGS, we truly Do Great Service… Consider joining our team!

GRADE

23

LOCATION OF POSITION

This position is located at: Baltimore State Office Complex 301 W. Preston Street Baltimore, MD 21201. This position is telework-eligible.

Main Purpose of Job

The Maryland Department of General Services (DGS) is looking to hire a talented and experienced leader to serve as the Director of Performance Improvement & Innovation. This position will play a pivotal role in developing, implementing, and overseeing the agency's performance metrics across all DGS divisions. The position will oversee comprehensive human-centric performance and the build-out, implementation, and adoption of a continuous improvement program that stretches across the entire agency, to enhance efficiency and effectiveness across all divisions. The successful candidate will manage a team of analysts dedicated to providing trend analyses, data visualization, and other essential process improvement functions. Additionally, this role will contribute to the creation of the agency’s Strategic Plan by providing critical insights into the effective measurement of short, medium, and long-term goals.

POSITION DUTIES

1. Strategic Leadership: Develop and implement a comprehensive performance management, process improvement, and innovation strategy for the agency. Co-create and maintain performance metrics to evaluate the effectiveness of various DGS divisions within the agency. Drive a culture of continuous improvement and accountability throughout the organization. Lead, mentor, and develop a team of data analysts; foster a collaborative and results-oriented work environment, and ensure continuous professional development opportunities.
2. Data Analysis and Visualization: Participate in and/or oversee the collection, analysis, and reporting of performance data. Guide data analysts in performing trend analyses and creating visualizations to support decision-making. Ensure the accuracy and integrity of performance data. Develop and oversee maintenance of an agency-wide integrated data management platform.
3. Process Improvement: Work with unit heads to identify opportunities for process improvements and operational efficiencies within the department. Implement best practices and innovative solutions to enhance agency performance, and collaborate with managers to develop and execute improvement initiatives.
4. Strategic Planning: Participate in the development of the agency's strategic plan. Provide critical insights into the measurement of short, medium, and long-term goals. Work with senior leadership to align performance metrics with strategic objectives. Assist in defining key performance indicators to track progress towards strategic goals.
5. Reporting and Communication: Prepare and present performance reports to senior leadership and stakeholders. Communicate performance insights and recommendations clearly and effectively. Serve as the primary point of contact for performance management inquiries. Serve as DGS’s liaison to the Governor’s Office of Performance Improvement (GOPI). Serve as DGS’s representative on the Governor’s Performance Improvement Council.
6. Team Management: Lead, mentor, and develop a team of data analysts, fostering a collaborative and results-oriented work environment. Ensure continuous professional development opportunities for team members.

DESIRED OR PREFERRED QUALIFICATIONS

1. Education: Bachelor’s degree in Public Administration, Business Administration, Organizational Development, Data Analytics, or a related field. Master’s degree preferred.
2. Experience: Minimum 7 years of progressive experience in process improvement, organizational development or organizational change, innovation, or a related field, with at least 3 years in a leadership role. Experience leading large-scale change initiatives and continuous improvement programs. Proven track record of managing cross-functional teams and projects, and experience developing and implementing performance measurement systems. Experience with human-centered design principles and their application in organizational development. Strong background in data analysis and performance metrics to drive decision-making and improvement initiatives. Proficiency in project management methodologies (e.g., Agile, Lean, Six Sigma) to drive process improvements and innovations. Ability to work in a fast-paced environment; strong analytical skills, and strong written and verbal communication skills. Excellent interpersonal and collaboration skills, with a history of working effectively with multiple stakeholders across various departments or sectors.

BENEFITS

The State of Maryland offers a generous benefits package that includes: Tuition reimbursement for those who qualify, Free mass transit in Baltimore & Annapolis, Generous paid leave that increases with years of service, Paid holidays, Health coverage with low out-of-pocket costs, Employee & employer contributory pension plan. Click on the link below for more information. STATE OF MARYLAND BENEFITS

FURTHER INSTRUCTIONS

TO APPLY: Interested applicants should e-mail a resume and cover letter to [e-mail] – include “Director, Performance Improvement” in the subject line of the e-mail. This position is open until filled. For questions, call our HR Office at 410-767-4985. For more information about DGS, please visit: https://dgs.maryland.gov/. DGS is an Equal Opportunity Employer.