Director of People Services & Support

Davita Inc.; Plano (TX); On-site; USD 100,000 - 130,000; Full time

Job summary

Davita Inc. is seeking a dynamic Director to build and lead a People shared service function to enhance employee experience. This role emphasizes operational excellence through People Program Management and Concierge Services while ensuring high-quality service delivery aligned with the company's strategic goals. The position involves leadership in collaboration, development of effective communication strategies, and oversight of compliance and process management.

Benefits

Comprehensive benefits package

401K match

Paid parental leave

120 hours of PTO

Mental health services

Qualifications

• 10+ years in People Services & Support, with leadership experience.
• Bachelor's in Human Resources, Business Admin or related.
• Fluency in Spanish a plus and industry certifications are preferred.

Responsibilities

• Lead the People Services & Support function, focusing on service excellence.
• Collaborate with People Business Partners to enhance the employee experience.
• Develop customer-centric communication vehicles for employee interaction.

Skills

Leadership

Communication

Operational Excellence

Process Improvement

Compliance

Technology Skills

Education

Bachelor's degree

Tools

MS Office Suite

Case Management Systems

People Systems

Job description

Summary

The Director role will build and lead a new people shared service function, ensuring the delivery of efficient, scalable, and high-quality services to employees aligned to support the company's strategic goals. This position will drive operational excellence through two primary focus areas spanning the People lifecycle: (1) Concierge Services through various communication vehicles and (2) People Program & Process Management. This role will work closely with People leadership to ensure a seamless People experience.

Responsibilities

• Oversight: Build and lead the People Services & Support function, aligned to business objectives and measuring/ensuring continuous improvement.
• People Collaboration: Work closely with People Business Partners to keep a pulse on business happenings, opportunities to improve the People experience further, and to maintain a seamless transition and maintenance of oversight areas to support.
• Team Leadership: Build and foster an environment of high-performance, and promote a culture of continuous improvement, accountability, and service excellence. Provide a path for team members via training and development opportunities, and future career mobility.
• Concierge Services: Develop and maintain various customer centric communication vehicles (Self-Service, Call Center, Tier 1 & 2 Support, etc) to communicate with employees. Provide accurate and timely responses with a high level of quality, resulting in strong People satisfaction.
• Program & Process Management: Oversee the management and continuous improvement of various People/HR programs and processes. Develop, audit and maintain Standard Operating Procedures (SOPs) for all related processes.
• Metrics & Analytics: Establish and monitor service level agreements (SLA's) and key performance indicators (KPIs) to measure the effectiveness and efficiency of the function.
• Technology & Automation: Partner with People Technology Team to identify a technology roadmap for the function. Lead the implementation and optimization to drive automation, efficiency, and data accuracy.
• Compliance & Risk Management: Ensure compliance with all legal and regulatory requirements including data protection and labor laws.
• Vendor Management: Oversee relationships with external service providers and vendors, ensuring optimal contract terms and service delivery.
• Records management: Lead the creation, organization, maintenance, storage, and eventual disposal of People records. These responsibilities ensure that records are accurate, accessible, secure, and compliant with applicable laws and regulations.
  

Requirements

• 10+ years of experience in People Services & Support, Operations and/or Customer Service with minimum of 10 years in a leadership role
• Bachelor's degree in Human Resources, Business Administration, Operations or other a related field with 7 years in a leadership role
• 5 years experience in a People Services & Support, Operations and/or Customer Service role
• Industry related certifications are a plus.
• Ability to travel to other Company locations as required - max 20%.
• Fluency in Spanish a plus
• Extensive experience in People Process and Policy Development, Managing Operational Metrics, and working with People tools and systems, etc.
• Strong understanding of People Risk and Control Management, legal, compliance and regulatory requirements.
• Proven leadership and team development skills (Hourly and Salaried staff), with a focus on operational excellence, process improvement and supporting development paths for team.
• Meticulous attention to detail and outstanding follow-up capabilities.
• Excellent verbal and written communication skills, ability to create and conduct presentations.
• High ethical standards and confidentiality in handling People information and business matters.
• Demonstrated expertise in project and change management.
• Strong Technology Skills particularly with the MS Office Suite, Case Management systems, and People Systems.
• Proficient in interfacing effectively and establishing trust with key People stakeholders, Peoples, and the business.
  

About Us

Chobani is a food maker with a mission of making high-quality and nutritious food accessible to more people, while elevating our communities and making the world a healthier place. In short: making good food for all. In support of this mission, Chobani is a purpose-driven, people-first, food-and-wellness-focused company, and has been since its founding in 2005 by Hamdi Ulukaya, an immigrant to the U.S. The Company manufactures yogurt, oat milk, and creamers - Chobani yogurt is America's No.1 yogurt brand, made with natural ingredients without artificial preservatives. Following the 2023 acquisition of La Colombe, a leading coffee roaster with a shared commitment to quality, craftmanship and impact, the Company began selling cold-pressed espresso and lattes on tap at 32 cafes, as well as Ready to Drink (RTD) coffee beverages at retail.

Chobani uses food as a force for good in the world - putting humanity first in everything it does. The company's philanthropic efforts prioritize giving back to its communities and beyond: working to eradicate child hunger, supporting immigrants, refugees and underrepresented people, honoring veterans, and protecting the planet. Chobani manufactures its products in New York, Idaho, Michigan and Australia, and its products are available throughout North America and distributed in Australia and other select markets.

For more information, please visit www.chobani.com and www.lacolombe.com, or follow us on Facebook, Twitter, Instagram and LinkedIn.

Chobani is an equal opportunity employer. Chobani will not discriminate against any applicant for employment on any basis including, but not limited to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military and/or veteran status, marital status, predisposing genetic characteristics and genetic information, or any other classification protected by federal, state, and local laws.

We offer a comprehensive benefits package, including medical, dental, vision coverage, 401K match, short- and long-term disability coverage, health savings accounts, flexible spending accounts, and tuition reimbursement. We are also proud to offer specialized benefits like health care navigation, mental health services, fertility assistance, and paid parental leave as well as 120 hours of PTO and 11 Holidays each year.