Director of People, Culture & Experience

Tri-County Community Action Agency Inc.; South Boston (VA); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Bi-weekly Pay

Health, Dental and Vision Insurance

Company Paid Life and Accidental Death

Short-term and Long-Term Disability

Paid Vacation Time

Paid Holidays

401K Plan

401K Plan Matching up to 6%

Job summary

Tri-County Community Action Agency Inc. is seeking a Director of People, Culture & Experience to lead workforce strategy, culture, talent acquisition, and HR operations across the agency’s programs in Southside Virginia.

You will oversee the full employee lifecycle, ensure regulatory compliance, and partner with leadership to drive engagement and development. The role emphasizes building a welcoming environment, designing onboarding and offboarding processes, leadership development, and

Qualifications

• Bachelor's degree in HR or related field required.
• Minimum of five years in progressive HR or People Operations leadership.
• Proven experience in employee relations, talent management and leadership development.
• Excellent communication, coaching, and relationship-building skills.

Responsibilities

• Shape workforce strategy and organizational culture.
• Oversee recruitment, onboarding, performance management and offboarding.
• Develop recognition, retention and engagement programs.
• Lead leadership development and succession planning.
• Ensure compliance with employment laws, Head Start standards, and grant requirements.
• Coach managers on employee development and accountability.
• Manage HR systems, payroll and benefits administration.

Skills

Communication

Coaching

Relationship-building

Employee relations

Talent management

Leadership development

Education

Bachelor's Degree in HR/Org Development/Business/Public Admin

Master's Degree

SHRM certification

Tools

LinkedIn Recruiter

Job description

Join Our Team: Director of People, Culture & Experience

Southside Virginia

Pay Range: $50,000 - $55,000

Build a Workplace Where People Thrive

At Tri-County Community Action Agency, we believe our employees are our greatest asset. For more than 60 years, we have worked to eliminate the violence of poverty through advocacy, empowerment, and self-sufficiency. We are seeking an innovative and people-focused leader to help us create an exceptional employee experience while supporting our mission-driven work across housing, Head Start, domestic violence services, youth and family services, weatherization, and community development programs.

This is not a traditional Human Resources position.

We are looking for a strategic leader who understands that compliance matters, but culture matters too. Someone who can build systems that support accountability while creating an environment where employees feel welcomed, valued, developed, and inspired to do their best work.

Position Overview

The Director of People, Culture & Experience serves as the agency's senior leader for workforce strategy, organizational culture, talent acquisition, employee engagement, leadership development, and human resources operations. This position oversees the entire employee lifecycle—from recruitment and onboarding to professional development, employee engagement, performance management, and offboarding—while ensuring compliance with employment laws, Head Start regulations, licensing requirements, and grant-funded program standards.

What You'll Do:

Shape Organizational Culture

• Lead initiatives that strengthen employee engagement, retention, and workplace satisfaction.
• Develop recognition and appreciation programs.
• Conduct employee surveys, stay interviews, and listening sessions.
• Serve as a trusted advisor to employees and leadership.

Create an Exceptional Employee Experience

• Design engaging onboarding experiences that connect employees to our mission from day one.
• Develop meaningful offboarding and knowledge-transfer processes.
• Build leadership development and succession planning programs.
• Support employee wellness and work-life balance initiatives.

Lead Talent Acquisition

• Oversee recruitment and hiring efforts.
• Build workforce pipelines and community partnerships.
• Promote Tri-County as an employer of choice.
• Manage LinkedIn recruitment and employer branding efforts.

Support and Develop Employees

• Oversee benefits administration and leave management.
• Administer performance management systems.
• Coach supervisors and managers on employee development and accountability.
• Foster a culture of continuous learning and growth.

Ensure Compliance and Operational Excellence

• Manage employee relations and workplace investigations.
• Oversee personnel administration, payroll issue resolution, and HR systems.
• Ensure compliance with employment laws, grant requirements, Head Start standards, and licensing regulations.
• Support agency monitoring reviews, audits, and risk management efforts.

What We're Looking For:

Required Qualifications

• Bachelor's Degree in Human Resources, Organizational Development, Business Administration, Public Administration, or related field.
• Five or more years of progressive Human Resources or People Operations leadership experience.
• Strong employee relations, talent management, and leadership development experience.
• Exceptional communication, coaching, and relationship-building skills.

Preferred Qualifications

• Master's Degree in a related field.
• SHRM-CP, SHRM-SCP, PHR, SPHR, or equivalent certification.
• Experience in Community Action, Head Start, nonprofit, government, or grant-funded organizations.
• Experience with federal and state monitoring requirements.

Why Tri-County?

At Tri-County, you will have the opportunity to build something meaningful. You will help shape the employee experience for a team that impacts thousands of lives each year across Southside Virginia. You will work alongside a dedicated leadership team committed to innovation, continuous improvement, and community impact. Most importantly, your work will directly support employees who are changing lives every day.

What We Offer:

• Bi-weekly Pay
• Health, Dental and Vision Insurance
• Company Paid Life and Accidental Death Insurance
• Short-term and Long-Term Disability Insurance
• Paid Vacation TimePaid Sick Time
• Paid Holidays
• 401K Plan
• 401K Plan Matching up to 6%

Tri-County Community Action Agency is an Equal Opportunity Employer.