DIRECTOR OF PATIENT FLOW & CAPACITY MANAGEMENT

Universal Health Services; West Palm Beach (FL); On-site; USD 130,000 - 190,000; Full time

Benefits offered by this job

Challenging work environment

Competitive compensation

Medical, Dental, Vision plans

401(K) with company match

Educational assistance

SoFi student loan refinancing program

Career development opportunities

Job summary

Wellington Regional Medical Center in Wellington, FL is seeking a Director of Patient Flow & Capacity Management. This full-time role leads 24-hour patient flow, nursing resource management, centralized staffing, telemetry and stroke unit operations to ensure safe, efficient, high-quality care.

The position emphasizes collaboration with senior leaders to align staffing and care placement with evidence-based standards, enhancing patient satisfaction and operational performance.

Qualifications

• BSN required; MSN or MBA preferred.
• Minimum of 5 years nursing experience in an acute care setting and 5 years in nursing management.
• Current Florida RN license with BLS and ACLS.

Responsibilities

• Oversee 24-hour hospital-wide patient flow and capacity management.
• Manage nursing resources, centralized staffing, float pool, telemetry and stroke unit operations.
• Ensure quality improvement, regulatory compliance and performance initiatives.
• Collaborate with CNO, COO and CFO to set standards of care and safety culture.

Skills

Nursing leadership

Staffing management

Regulatory compliance

LEAN

Education

BSN

MSN or MBA

Job description

Responsibilities

DIRECTOR OF PATIENT FLOW & CAPACITY MANAGEMENT

Join our team in this full-time, 40-hour-per-week opportunity featuring a convenient day shift schedule, comprehensive benefits, and a supportive work environment designed to help you thrive.

Wellington Regional Medical Center is located in Wellington, Florida. It is a 235-bed, acute care hospital, owned by a subsidiary of Universal Health Services, Inc., a highly respected healthcare management organization.

Wellington Regional is proud to have provided high quality healthcare services to the residents of Palm Beach County since 1986. As a community hospital, accredited by The Joint Commission, Wellington Regional prides itself on its continued commitment to remain on the forefront of advanced technologies and expand programs and services to meet the needs of the growing community it serves.

We promote an environment that fosters compassion, teamwork, innovation and opportunities for professional growth. Our mission is supported by our commitment to fair and ethical treatment for all.

Service excellence is a part of all we do at Wellington Regional Medical Center. Our team is guided and held accountable by the following core standards:

• Treat everyone as a guest by making a good first impression, anticipating needs and displaying service recovery skills.
• Demonstrate professionalism and excellence by looking professional, taking responsibility for our actions and delivering excellence in our everyday work.
• Practice teamwork by actively participating in decision-making and process improvement, communicating effectively and focusing on the problem/issue, not the person.

Job Responsibilities

The Director of Patient Flow and Capacity Management assumes responsibility and accountability for the 24-hour leadership and oversight hospital wide patient flow, nursing resource management, centralized staffing operations, float pool and medical telemetry and stroke unit operations. This position is responsible for optimizing patient flow, ensuring appropriate level of care placement, and aligning nursing resources to ensure safe, efficient, and high-quality patient care.

The director oversees key operational areas including patient placement, nursing supervision, wound care, and the medical telemetry and stroke unit. This role ensures quality improvement, regulatory compliance, and performance initiatives are upheld. The director ensures multidisciplinary collaboration to optimize patient flow, patient satisfaction, productivity, and staffing efficiency.

The director collaborates and partners with the Chief Nursing Officer, Chief Operating Officer, and Chief Financial Officer to establish, implement, and evaluate evidenced-based standards of care and operational practices, while promoting a culture of safety, accountability, and service excellence across the organization.

If our core standards inspire you, Wellington Regional Medical Center is a place where your career can grow.

Here, safety is more than a priority-it's our guiding value, and we're committed to achieving zero preventable harm. We do what's right, learn from every experience, and create a supportive environment where every team member can thrive.

Join us and become part of a community committed to excellence where caring for one another is at the heart of everything we do.

As a Wellington Regional Medical Center employee, you will be part of a first-class organization offering:

• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• Educational Assistance
• SoFi Student Loan Refinancing Program
• Career development opportunities across UHS and its 300+ locations!
• HealthStream online learning catalogue with plenty of free CEU courses

What do our current employees value at Wellington Regional Medical Center & UHS? A safe and supportive environment that puts patient care first. One of the most rewarding aspects of working at Wellington Regional Medical Center is providing excellent care, comfort, and security to the patients and families you treat, at their most vulnerable times. You are never alone, as you are part of a large, nationwide network of employees and leaders who routinely exchange ideas, and review current topics within the industry. We are proud of our robust continuing education options and opportunities for skills diversification and career advancement with UHS. We want to help you succeed and grow in your profession and enjoy a sense of belonging and trust that comes through your expanding experience. At UHS, you have a voice.

About Universal Health Services One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (NYSE: UHS) has built an impressive record of achievement and performance, growing since its inception into a Fortune 500 corporation. Headquartered in King of Prussia, PA, UHS has 89,000 employees. Through its subsidiaries, UHS operates 28 acute care hospitals, 335 behavioral health facilities, 40 outpatient facilities and ambulatory care access points in 39 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom.

Qualifications

Job Requirements:

• Bachelors Degree in Nursing (BSN) required.
• Masters Degree in Nursing (MSN) or Masters Degree in Business Administration (MBA) preferred.
• Minimum of 5 years of nursing experience in an acute care setting required; Minimum of 5 years experience in nursing management required.
• Emergency Department and/or Intensive Care bedside nursing experience preferred.
• Current registered nurse license to practice in state of Florida required.
• Current American heart Association BLS and ACLS required.
• Professional nursing certification in leadership preferred; LEAN certification preferred
• On-site or minor travel

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.