Director of Patient Care Services

Elizabeth Hospice; Escondido (CA); On-site; USD 145,000 - 158,000; Full time

Benefits offered by this job

Competitive hospice pay

Benefits package with employer plan

401(k) retirement plan with company匹配

Tuition / education support

Mileage reimbursement

Paid time off & holidays

Professional development program

Job summary

The Elizabeth Hospice in Escondido, CA seeks a Director of Patient Care Services to lead clinical operations, oversee staff across RNCM, LVN, HHA, MSW and spiritual care, and drive regulatory compliance. You will partner with executives to develop policies, manage budgets, and advance high-quality end-of-life care across San Diego and south Riverside counties.

Ideal candidates are seasoned nurse leaders with California RN licensure, CHPN certification, and strong knowledge of Title 22 and

Qualifications

• RN with current California license and managerial experience in hospice or home health.
• CHPN certification or must be obtained within 12 months of hire.
• Knowledge of Title 22 CCR and Medicare hospice standards.
• CPR certification current; valid CA driver license and insurance.

Responsibilities

• Direct clinical services across care teams; ensure regulatory compliance.
• Lead program design changes and advise Senior Leadership on improvements.
• Drive clinical service development and cross-functional projects.
• Oversee licensure/certification standards and regulatory reporting.
• Collaborate with executives to develop policies for high-quality care.
• Plan workforce, recruitment, and career development for clinical staff.
• Supervise RNCM, LVN, HHA, MSW, and spiritual care staff as applicable.
• Develop reporting systems and improve staffing decisions via data.
• Oversee utilization review and annual operating budgets.
• Support clinical information systems and data processing.
• Participate in community activities advancing the hospice mission.
• Partner to exceed CAHPS and industry benchmarks in outcomes.

Skills

Nurse leadership

Staff development

Regulatory compliance

Cross-functional leadership

Strategic planning

Education

RN license (CA)

CHPN certification

CPR certification

Tools

Regulatory standards knowledge

Budgeting

Job description

JOB TITLE

Director of Patient Care Services

SUMMARY

Why Join The Elizabeth Hospice?

The Elizabeth Hospice is San Diego’s oldest nonprofit hospice, with 45 years of service to the community. As our organization continues to grow, we are seeking talented professionals to join our high-performing team and advance our mission. We serve all of San Diego County and south Riverside County through multiple hospice office locations.

Our Mission:

To enhance the quality of life for those nearing the end of life and for those who grieve.

Ready to lead the care that matters most?

For 45 years, The Elizabeth Hospice has been San Diego’s oldest non-profit hospice, and we’re growing. As our Director of Patient Care Services, you’ll join the Senior Leadership Team and shape the future of hospice care for patients and families across San Diego County and south Riverside County.

Are you a nurse leader who is passionate about developing high-performing teams, empowering clinical leaders, and ensuring patients and families receive exceptional care? Do you thrive on coaching and developing others? You’ll lead and inspire multidisciplinary care teams, working through your Team Managers and Triage Manager, to deliver compassionate, exceptional care.

Do you get excited about driving clinical decision-making? You’ll oversee staffing so every patient receives the right level of care at the right time, and you’ll keep us at the forefront of patient safety and regulatory excellence.

Your work will help us honor our mission: to enhance the quality of life for those nearing the end of life’s journey and for those who grieve.

The Director of Patient Care Services is responsible for the strategic and operational management of clinical services, including planning, organizing, staffing, and directing program activities consistent with the hospice's policies and procedures and with all applicable state and federal regulations. This position provides direct oversight Team Managers and Triage Manager and is accountable for the agency's compliance with California's hospice emergency regulations (Title 22, California Code of Regulations, sections 74800 through 74908, CDPH-18-002E, effective June 22, 2026) and the Medicare Conditions of Participation for Hospice Care (42 CFR Part 418). This position participates as a member of the Senior Leadership Team.

Work Schedule

Monday through Friday, 8:00 a.m.-5:00 p.m. On call rotation to include holidays. Alternate Work Week-9/80.

On Call

On-call rotation with holidays.

Salary

$145,000 - $158,000 Annually

Work Location

Escondido, CA

Travel

Travel is required for staff supervision, public relations and marketing. Attendance at seminars, conferences and workshops may be required.

JOB DUTIES / KNOWLEDGE / JOB PERFORMANCE

CORE OPERATIONAL DUTIES

1. Direct the delivery of clinical services across all assigned care teams and ensure compliance with agency policy and applicable regulations.

2. Identify the need for changes in program design, develop proposals, and make recommendations to the Senior Leadership Team as appropriate.

3. Lead program development initiatives for clinical services.

4. Work collaboratively with the Senior Leadership Team on cross-functional projects, coordinating them with overall agency plans.

5. Direct the implementation of, and monitor agency compliance with, state health department and federal government standards and regulations for licensure and certification, including Title 22 CCR and 42 CFR Part 418.

6. Work cooperatively with the Chief Operating Officer, Chief Medical Officer, and other leaders in developing policies and procedures that support high-quality, compliant care.

7. Participate in workforce planning, recruitment strategy, and career development planning for clinical staff.

8. Oversee clinical care teams and programs as assigned, including RNCM, LVN, HHA, MSW, and spiritual care staff as applicable.

9. Provide guidance in communication, coordination, and effective operations through the development and use of recording and reporting systems, manuals, and other resources.

10. Directs utilization review activities and ensure findings are incorporated into staffing and program decisions.

11. Develop and oversee the annual operating budgets for assigned departments.

12. Provide input on clinical information systems and monitor the processing of data relating to clinical services and regulatory reporting.

13. Participate in professional and community activities that further the hospice's mission.

14. Partner with the Director of Quality and Compliance to exceed publicly reported industry standard outcomes, sustain CAHPS composite scores above state and national benchmarks, and ensure staff adherence to organizational care model standards.

Requirements

QUALIFICATIONS

1. Meet one of the following educational and work experience criteria, consistent with Title 22 CCR section 74852: (a) a registered nurse (RN) with a baccalaureate or higher degree in nursing or other health-related field and a minimum of two (2) years of full-time supervisory or managerial experience in a hospice or home health agency within the last five (5) years; or (b) a registered nurse (RN) with a minimum of four (4) years of full-time supervisory or managerial experience in a hospice or home health agency within the last five (5) years.

2. Working knowledge of Title 22 California Code of Regulations, sections 74800-74908 (CDPH-18-002E), and the Medicare Conditions of Participation for Hospice Care (42 CFR Part 418).

3. Certified Hospice and Palliative Nurse (CHPN) certification required or must be obtained within twelve (12) months of hire.

4. Current CPR certification.

5. Current negative TB test or equivalent per agency policy.

6. Active, unrestricted California Registered Nurse license.

7. Current California driver's license, proof of auto insurance, and reliable transportation.

We place a high importance on our employees and reward staff in several ways such as:

• Competitive hospice industry compensation
• Benefits package with multiple plan offerings and generous employer contribution
• 401(k) Retirement plan with employer match
• Supportive work culture which encourages work life balance
• Paid Time Off, paid holidays & floating holiday
• Employee development program managed by in-house education department to support individualized orientation and professional growth needs.
• Tuition reimbursement program
• Monthly mileage reimbursement
• Employee Referral Program

"The Elizabeth Hospice is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law."