Director of Patient Care Services

Lake Erie College of Osteopathic Medicine (LECOM); Erie (Erie County); On-site; USD 90,000 - 130,000; Full time

Job summary

Lake Erie College of Osteopathic Medicine (LECOM) seeks a Director of Patient Care Services to oversee the SDM clinic, supervise faculty and fourth-year students, and ensure high patient care standards while maintaining budget. The role combines dental expertise with strong administrative leadership in a teaching hospital setting.

Responsibilities include coordinating clinical operations, supervising preceptors, ensuring coverage, managing revenue cycles, and advancing student outcomes in line

Qualifications

• Must have a D.D.S./D.M.D. from an ADA-accredited dental school and PA license.
• Advanced residency training in general dentistry preferred.
• Teaching experience in dental academia preferred.
• Minimum 5–10 years of experience overseeing dental practice operations.

Responsibilities

• Run and supervise the daily business activities of the LECOM SDM patient clinic.
• Assist the course director of Comprehensive Care Outreach Clinic Rotation and related duties.
• Supervise, train, and evaluate clinical preceptors.
• Ensure proper faculty coverage and monitor attendance in KRONOS.
• Monitor student progress toward prerequisites for competency exams.
• Oversee clinical competency exam administration and reporting.

Skills

Managerial skills

Communication

Accounting & finance

Work under pressure

Ambiguity management

Interpersonal skills

Microsoft Office

Team collaboration

Education

D.D.S./D.M.D. degree

PA dental license

General dentistry residency training

Teaching experience in dental academia

Tools

KRONOS

axiUm software

Job description

• JOB SUMMARY**: The Director of Patient Care Services provides oversight of dental faculty and fourth year students in the clinic. Combining dental knowledge with administrative skills, the Director is responsible for maintaining a high standard of patient care and is expected to keep patient care running smoothly while staying within budget.

• JOB SUMMARY**: The Director of Patient Care Services provides oversight of dental faculty and fourth year students in the clinic. Combining dental knowledge with administrative skills, the Director is responsible for maintaining a high standard of patient care and is expected to keep patient care running smoothly while staying within budget.

Characteristic Job Tasks And Responsibilities

• Responsible for running and supervising the daily business-related activities of the LECOM School of Dental Medicine patient clinic;
• Assist the course director of Comprehensive Care Outreach Clinic Rotation [course numbers CCC1004 and CCC1005] and is responsible for all duties associated with being a LECOM SDM course director;
• Supervise, train, and evaluate clinical preceptors;
• Assure that all dental group practices have proper faculty coverage, and monitor and direct daily attendance of preceptors in KRONOS;
• Monitor and track student progress in completing prerequisites for competency exams,
• Set up and supervise administration of clinical competency exams;
• Monitor attendance of D-4 students in dental group practices;
• Instruct students on adjunct products approved by the SDM;
• Follow OSHA and Standard/Universal Precautions at all times and monitor students in Infection Control Procedures;
• Monitor and report supply inventory in the clinic;
• Interface with IT staff on computer operations;
• Become proficient in axiUm software and train staff members in the use of same;
• Responsible for daily, weekly, monthly, and yearly financial accounting and reporting;
• Responsible for protocols that relate to the collection of revenue received by the patient clinic with an understanding of dealing with and processing Florida Medicaid and Medicare;
• Possess a strong sense of patient advocacy, with responsibility for protocols that will aid patients in the reimbursement of insurance claims;
• Assist in the recruitment, interviewing, and hiring of faculty and other staff;
• Conduct training sessions, in conjunction with the patient care coordinator supervisor, to instruct faculty and other staff;
• Help in the development of marketing strategies relating to the recruitment of clinical patients;
• Maintain confidentiality of work related information and materials;
• Be open minded, patient, creative, enthusiastic, understanding, and a team player and understand the requirements for an equal opportunity employer; Faculty member will contribute and be responsible for overall student success, including, but not limited to, advising and student outcomes;
• Faculty member will contribute directly to the Mission of LECOM embodying the essence of Osteopathic Principles and Practices by assisting with Institutional fundraising and participating in the LECOM Scholarship Auction;
• Faculty member will participate in scholarly activity so to enrich and broaden the student learning experience;
• Faculty member will commit to being a representative of LECOM by being actively involved in the community, including, but not limited to, serving on Boards, participating in community fundraisers and overall outreach, and;
• Be able to accept other duties needed/assigned for the department needs.

EEO/AA/M/F/Vets/Disabled

Minimum Requirements

• KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS:** Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
• Exceptional managerial and leadership skills and the ability to implement equality at work with good judgement;
• Effective communication skills, both written and verbal;
• Excellent skills in accounting, finance, and business procedures, and in dealing with cash, checks, credit cards, and debit cards;
• Ability to work effectively under pressure in a fast-paced environment;
• Confident in handling ambiguity and fluid situations and have an abundance of common sense and pragmatism;
• Ability to work with individuals at all levels in the organization and throw equal enthusiasm to the more routine, hands-on activities, as to those requiring a higher profile;
• Organizational and planning skills, including accuracy, attention to detail, and follow-through;
• Ability to maintain an established work schedule, and assess and prioritize multiple tasks and demands;
• Interpersonal skills to include tact and diplomacy;
• Strong computer literacy, including a working knowledge of Microsoft Excel, Word, Outlook, and Power Point, and accurate data entry skills;
• Establish and maintain effective working relationships;
• Ability to work cooperatively and collegially with others, consistent with a workplace of dignity and respect, following EEO rules and regulations;
• Ability to report to work as scheduled, ready to devote full attention and energy to the important work of LECOM; and
• Ability to accept work directives from managers and supervisors in a respectful and cooperative manner.

Minimum Qualifications

• Education and experience equivalent to:** Must have a D.D.S. or D.M.D. degree from an American Dental Association accredited dental school, as well as a current PA dental license (or the ability to get one). Advanced training in a general dentistry residency program from an ADA accredited college or university or hospital-based residency program preferred. Teaching experience in dental academia is preferred. Must have a minimum of 5 -10 years' experience working in and overseeing the operation of a dental practice.