Director Of Patient Access

Medix; Newark (NJ); On-site; USD 95,000 - 99,000; Full time

Job summary

Medix seeks an experienced Director of Patient Access & Revenue Cycle Services to lead hospital-wide operations, improve processes, and build high-performing teams. This leadership role focuses on patient access, revenue cycle management, and collaboration across departments to optimize outcomes.

The position requires data-driven decision making, strong communication, and a track record of achieving KPIs and financial goals. On-site work in Newark, NJ with a Monday–Friday schedule is expected.

Qualifications

• Bachelor's degree or equivalent experience.
• Epic and hospital revenue cycle experience.
• 5+ years of management experience.

Responsibilities

• Lead and oversee Patient Access and Revenue Cycle teams.
• Set clear performance expectations and monitor KPIs and financial goals.
• Monitor registration accuracy, wait times, denial rates, collections and bill hold days.
• Identify revenue cycle issues and partner with Finance, Coding, Billing, Clinical, Revenue Integrity and IT to implement solutions.
• Lead initiatives focused on denial reduction, revenue capture, upfront collections, and patient financial communication.
• Use Epic dashboards, reports, and work queues to monitor performance and improve registration accuracy and collections.
• Lead revenue cycle meetings and present KPI and financial performance to senior leadership.
• Ensure compliance with federal and state regulations, including MSPQ and Charity Care.
• Oversee staff training, education and competency requirements.
• Manage staffing, budgeting, and day-to-day department operations.
• Drive process improvement and change initiatives to improve efficiency and financial performance.

Skills

Leadership

KPI management

Data-driven decisions

Communication

Problem-solving

Education

Bachelor's degree

Tools

Epic

Job description

Director Of Patient Access (254934) Newark, New Jersey

Salary: USD69 - USD72 per hour

Director of Patient Access

Schedule: Monday–Friday, 8:00 AM–4:00 PM
Location: On-site

We are seeking an experienced Director of Patient Access & Revenue Cycle Services to lead hospital-wide Patient Access and Revenue Cycle operations. This is a high-impact leadership opportunity for someone who enjoys working across departments, improving processes, developing teams, and using data to drive measurable results.

What You\'ll Do

Lead and oversee Patient Access and Revenue Cycle teams, including registration and hospital-based revenue cycle functions.

Set clear performance expectations and ensure teams meet or exceed established KPIs and financial goals.

Monitor metrics such as registration accuracy, wait times, denial rates, collections, and bill hold days.

Identify revenue cycle issues, determine root causes, and partner with Finance, Coding, Billing, Clinical, Revenue Integrity, and IT to implement solutions.

Lead initiatives focused on denial reduction, revenue capture, upfront collections, and patient financial communication.

Use Epic dashboards, reports, and work queues to monitor performance and improve registration accuracy and collections.

Lead revenue cycle meetings and present KPI and financial performance reports to senior leadership.

Oversee compliance with federal and state regulations, including Medicare Secondary Payer Questionnaire (MSPQ) requirements and Charity Care programs.

Ensure staff receive appropriate training, education, and annual competency requirements.

Manage staffing, budgeting, employee development, performance management, and day-to-day department operations.

Lead process improvement and change initiatives that improve efficiency, financial performance, and the patient experience.

Build strong relationships with leadership, physicians, clinical teams, and frontline staff.

What We\'re Looking For

We\'re looking for a balanced and confident leader who can hold teams accountable while remaining approachable and collaborative.

The ideal candidate:

Has experience leading Patient Access, Revenue Cycle, or hospital operations.

Is comfortable working with KPIs and using data to drive improvements.

Can identify problems and consistently develop solutions.

Can clearly explain the "why" behind metrics and performance expectations.

Works well with both senior leadership and frontline employees.

Is comfortable leading change and holding teams accountable.

Has strong communication, organizational, and problem-solving skills.

Requirements

High School Diploma or GED equivalent

Knowledge of hospital registration and Patient Access

Knowledge of federal/non-federal billing regulations and state programs such as Charity Care

Medical terminology and strong computer skills

Preferred:

5+ years of management/leadership experience

Bachelor\'s degree or equivalent experience

Epic and hospital revenue cycle experience

Experience managing KPIs and process improvement initiatives