Director of Partner Operations

NEOGOV; United States; On-site; USD 150,000 - 230,000; Full time

Benefits offered by this job

Generous PTO

Remote work opportunities

401K matching

Career growth

Inclusive environment

Job summary

NEOGOV is seeking a Director of Partner Operations to design, scale, and optimize our partner program across technology, reseller, accreditation, content, and strategic ecosystems. You will drive measurable revenue growth by building scalable go-to-market motions and overseeing the end-to-end partner lifecycle.

In this remote role, you will collaborate with Sales, Product, Marketing, RevOps, and Finance to align cross-functional goals, develop dashboards and KPIs, and ensure partner initiatives

Qualifications

• 5+ years of SaaS partner program experience across partnerships, operations, and channel marketing.
• Experience collaborating with Product, Marketing, Sales, RevOps, Finance, Legal, and Customer Success.
• Experience developing partner communications, marketing programs, enablement assets, or partner engagement strategies.
• Self-starter with a track record of revenue-driving initiatives.
• Strong KPIs, dashboards, and data-driven performance improvements.

Responsibilities

• Redesign and optimize the partner program including tiers, onboarding, and governance.
• Provide operations support for integration, reseller, accreditation, and content partnerships.
• Develop and execute partner marketing strategy to drive engagement and alignment.
• Define partner success metrics, KPIs, scorecards, and executive reporting.
• Coordinate GTM planning with internal teams and partners, including MDF and enablement.
• Create partner docs, playbooks, training materials, and enablement content.
• Coordinate cross-functional initiatives with Product, Sales, Marketing, CS, RevOps, Legal, Finance, and Eng.
• Ensure contractual obligations are met, including third-party reports and revenue share.
• Drive automation and process optimization for scalable partner ops.
• Support executive reviews and strategic planning.
• Travel occasionally for partner engagements and major events.

Skills

Strategic leadership

Cross-functional communication

Analytical thinking

Customer focus

Process improvement

Education

Bachelor's degree or equivalent

Advanced degree or certifications

Tools

Salesforce

HubSpot

Impartner

Tableau

Power BI

Job description

For over 25 years, NEOGOV has been at the forefront of public-sector innovation, building technology that helps government and education organizations work smarter, move faster, and better serve their communities.

We are a team of cutting-edge technologists, operators, and problem-solvers with top-tier skills and a shared ambition: to build the most efficient operating model in GovTech. We combine deep public-sector expertise with modern SaaS practices, AI-enabled workflows, and a relentless focus on execution.

At our core, we are a people-first company. We empower our customers to support the public servants they employ, the communities they serve, and the talented teams that bring our platform to life.

Our solutions support the entire employee journey, from hire to retire. By transforming complex HR and compliance workflows into simple, intuitive experiences, we help public-sector organizations reduce friction, improve efficiency, and focus on what matters most: making a difference.

This is a remote opportunity

Reporting to the VP of Strategic Partnerships, the Director of Partner Operations will design, scale, and optimize NEOGOV’s partner program across technology, reseller, accreditation, content, and strategic ecosystems. This leader will drive measurable revenue growth by building scalable go-to-market motions and managing the end-to-end partner lifecycle, from onboarding and enablement to compliance and performance tracking. Partnering closely with Sales, Product, Marketing, RevOps, and Finance, you will streamline cross-functional alignment, optimize operational workflows, and build reliable systems for third-party reporting, fees, and revenue-share administration.

What You Will Do

• Redesign, launch, and optimize a comprehensive partner program including tiers, benefits, requirements, incentives, onboarding, certification, governance, and lifecycle management.
• Provide partner operations support for integration, reseller, accreditation, content, and other strategic partnerships.
• Develop and execute partner marketing strategy to drive partner engagement, enablement, co-marketing opportunities, and sales alignment
• Collaborate with leadership and RevOps to define partner success, including KPIs, OKRs, scorecards, dashboards, and executive reporting.
• Coordinate joint go-to-market strategy and planning with internal teams and partners, including campaigns, MDF/co-marketing, enablement, and partner communications.
• Develop external and internal resources including partner documentation, playbooks, training materials, and enablement content that support scalable partner engagement.
• Coordinate cross-functionally as needed with Product, Sales, Marketing, Customer Success, RevOps, Legal, Finance, and Engineering to support successful partner initiatives.
• Ensure all contractual obligations are being met , including third-party usage reports, fees, royalties, and revenue share payments are completed accurately and on schedule with RevOps and Finance.
• Drive continuous operational improvement by identifying opportunities for automation, process optimization, and scalable partner operations.
• Support executive business reviews and strategic planning .
• Travel occasionally to support strategic partner engagements, executive meetings, team/company offsites, and major partner events.

Who You Are

• Strategic and operational leader
• Excellent cross-functional communicator
• Analytical and process-oriented
• Customer and partner focused
• Continuous learner

What You Have

• 5+ years of SaaS partner program experience including overseeing strategic partnerships, partner operations, and channel marketing for Resellers, SIs, and ISVs.
• Experience collaborating with Product, Marketing, Sales, Revenue Operations, Finance, Legal, and Customer Success to execute cross-functional partner initiatives.
• Experience developing partner communications, marketing programs, enablement assets, executive business reviews, or partner engagement strategies.
• Self started with a track record of owning and executing on revenue driving initiatives.
• Strong analytical skills with experience defining KPIs, creating dashboards, measuring partner performance, and driving operational improvements through data.
• Exceptional program and project management skills with the ability to manage multiple strategic initiatives and stakeholders simultaneously.
• Experience working directly with executive stakeholders, both internally and within partner organizations.
• Experience with CRM, PRM, marketing automation, or business intelligence platforms (e.g., Salesforce, HubSpot, PartnerStack, Impartner, Tableau, Power BI, or similar) preferred.
• Bachelor's degree or equivalent professional experience required; advanced degree or relevant certifications are a plus.

What NEOGOV Offers

• Generous PTO to support work-life balance
• Remote working opportunities
• 401K Matching
• Autonomy to grow and find your career path with supportive leadership
• Inclusive and diverse environment

NEOGOV does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, protected military status, or other non-merit factors.

Our hiring process may include Artificial Intelligence (AI) screening for keywords and minimum qualifications. Recruiters review all results.