Director of Outreach and Enrollment

Hartleynature; Washington (District of Columbia); Remote; USD 80,000 - 120,000; Full time

Job summary

Hartleynature is seeking a Director of Outreach and Enrollment to enhance customer relations and collaborate with teams to achieve sales targets. The role involves managing client relationships, strategic planning for programs, and ensuring effective sales logistics, all while promoting equity and inclusion in environmental education.

Benefits

Medical, dental, and vision insurance

403b retirement plan with employer match

Generous paid vacation and sick leave

Employee Assistance Plan (EAP)

Flexible Spending Account (FSA)

Qualifications

• Understanding of outdoor educational programming marketing.
• Ability to manage employees with diverse skill sets.
• Demonstrated commitment to equity and inclusion.

Responsibilities

• Manage customer relations for the Environmental Science and Conference Programs.
• Develop outreach strategies for new and returning clients.
• Oversee sales logistics including proposals and contracts.

Skills

Exceptional oral communication

Presentation skills

Sales focus

Strategic planning

Resourcefulness

Tools

Microsoft Office

Google Suite

Salesforce

Job description

The Director of Outreach and Enrollment handles customer relations for Environmental Science and Conference Programs at NatureBridge’s Olympic Campus. They collaborate with the NatureBridge Sales and Marketing Team to achieve sales goals. They also work with campus staff to ensure smooth program logistics and an excellent customer experience.

Summary

Who We Are:

NatureBridge provides best-in-class environmental science education experiences for more than 30,000 students and their teachers every year in the world’s best classrooms: our National Parks. Our mission is to connect young people to the science and wonder of the natural world, igniting self-discovery and inspiring stewardship of the planet. Through our programs, students explore the outdoors, connect with their peers, discover themselves and develop a lasting relationship with science and the environment around them.

We believe that nature is inclusive to all beings and that diversity is fundamental to the ecological health of our planet. Our work—connecting young people to themselves, each other, science and the natural world—must be as inclusive and diverse as our national park classrooms. At NatureBridge, we examine when and how forms of inequity appear in our programs and workplace. We listen, learn and aim to change individual mindsets and organizational practices to ensure that everyone has the opportunity to thrive at NatureBridge.

Our Core Values reflect this: We are inclusive. We create an equitable, welcoming and empowering learning and working environment for all people. For more information, visit our website.

What You Will Do:

The Director of Outreach and Enrollment handles customer relations for Environmental Science and Conference Programs at NatureBridge’s Olympic Campus. They collaborate with the NatureBridge Sales and Marketing Team to achieve sales goals. They also work with campus staff to ensure smooth program logistics and an excellent customer experience.

This position is full time and fully remote for a candidate in the Seattle Area and requires semi-regular travel to our campus in Olympic National Park.

Your primary job will be:

Managing New & Returning Client Relationships: You will cultivate local, regional and national customers & develop a pathway for potential leads. You will also engage in customer outreach, responding to customer inquiries, cold calling, presentations, and tours. This position also staffs exhibits at conferences and events as needed.

Strategic Planning: You will recommend annual price adjustments and revenue targets, and work strategically with the Olympic leadership team to address sales opportunities and challenges. This position optimizes the use of campus resources through careful management for the yearly program calendar. You will also inform marketing initiatives for all revenue-generating programs.

Sales Logistics: You will generate proposals, negotiate contracts, and create contracts and invoices for customers. The director also manages lead tracking and follow-up through the administration of the CRM application (Salesforce). You will also collaborate with program managers to ensure consistent customer service and the clear handoff of customer information, and maintain the campus program calendar.

Supervision & Leadership: You will supervise the Olympic campus Reservations Manager. The director also leads and supports a team culture of responsiveness and customer service

Compensation:

• Medical, dental, and vision insurance
• Option for a 403b retirement plan with employer match after 6 months
• Generous paid vacation, training days, and sick leave.
• Other benefits include Employee Assistance Plan (EAP), Flexible Spending Account (FSA), and more

Who You Are:

We are looking for candidates who have:

• An understanding of how to market and sell outdoor educational programming to school administrators and teachers.
• Exceptional oral communication and presentation skills, with the ability to effectively communicate NatureBridge's vision and competitive advantage.
• Sound technical skills, analytical ability, good judgment and strong sales focus.
• Strategic planning ability and decision-making skills
• Proven success in meeting and exceeding sales goals.
• Resourcefulness in working creatively within non-profit constraints to achieve maximum impact.
• Ability to manage employees with diverse skill sets and backgrounds in a close community environment.
• Ability to read, analyze and interpret complex legal and financial documents.
• Ability to manage a complex schedule and communicate logistical details clearly
• Strong computer skills including Microsoft Office, Google suite, and Salesforce (CRM).
• Willingness to travel and work occasional evenings and weekends.
• A commitment to the NatureBridge mission to connect youth to nature.
• Demonstrated commitment to equity and inclusion in the workplace. We especially encourage you to apply if you are a member of (or have extensive experience working with people from) any communities that are impacted by the historic and current system of oppression that has limited access to environmental education, or the outdoors in general.

If you are interested in the role and do not meet every requirement listed, please still apply! We are interested in applicants with unique lived experience and skill sets.

*All NatureBridge Employees are required to be vaccinated against COVID-19. Final shot must occur 15 days or more before the start date. You must also pass a background check in order to be eligible for employment.

Why you should join the NatureBridge team:

• We are a mission-driven organization that values your contributions and supports you in making a positive impact on youth and the environment
• You will get to work in a beautiful natural setting with other dedicated staff who are passionate about the environment
• Work on a friendly and collaborative team across multiple NatureBridge Campus locations

How to apply:

NatureBridge is an Equal Opportunity Employer. Submit your resume, cover letter, and three references to our Online Career Portal (Link). Please address your cover letter to Ms. Margaret Polyak, National Director of Sales.