Director of Operations - UT Chattanooga

Aramark; Chattanooga (TN); On-site; USD 120,000 - 180,000; Full time

Job summary

Aramark in Chattanooga, TN is seeking a Director of Operations (General Manager) to plan, manage, and guide contracted services across multiple sites, typically generating multi-million revenue.

You will lead a team, build client relationships, oversee budgets, ensure safety and compliance, and drive service improvements to meet client objectives and customer needs.

Qualifications

• Bachelor's degree level education preferred in Food Service, Hospitality, Facilities, or Business Management.
• Strong client focus and ability to drive service quality and customer satisfaction.
• Excellent interpersonal skills for communicating with clients and senior management.
• Ability to interpret contractual requirements and address operational issues.
• Experience in service industry, contract services, or hospitality.

Responsibilities

• Leads a team that provides operational expertise in contracted services and manages hands-on execution.
• Manages client and community relationships, assesses operations, and plans for optimal service.
• Builds and leads a management team capable of achieving organizational goals.
• Recommends improvements based on operational needs and contractual obligations.
• Partners with Finance to manage a budget and design productivity improvements.
• Ensures compliance with all regulations and Aramark standards and policies.

Skills

Leadership

Budget management

Contract services

Client relations

Operations management

Safety compliance

Communication

Team building

Education

Bachelor's degree preferred

Job description

Title: Director of Operations - UT Chattanooga

Requisition #: 682853

Location: Chattanooga, TN, US

Information at a Glance

Job Description

As a General Manager you will plan, manage, and guide contracted services for multiple sites for a client or for multiple clients normally generating $2-15M+ in revenue to meet operating and financial goals, client objectives, and customer needs.

Depending on the client(s), services can include food service, facility support, custodial services, retail, lodging, transportation, and more. Our General Managers are capable operations managers who lead a team to provide excellent service to our clients. With knowledge of the client’s business, positive relationship building skills, financial savvy, and a focus on safety, our team makes a difference every day.

Job Responsibilities

The successful General Manager:

• Leads a team that provides operational expertise in contracted services while providing hands-on execution management of operations.
• Manages the client and community relationships at the location, continually assessing operations, and developing plans to provide optimal service and drive employee and customer satisfaction.
• Builds, develops, and leads a management team and staff capable of carrying out organizational objectives.
• Recommends methods, resources, and implementation for service improvement and growth based on understanding of operational needs, capabilities, & contractual obligations.
• In partnership with Finance, manages a budget and assists in the design of improvements to optimize financial performance and operational productivity.
• Manages compliance with all local, state and federal regulations and codes and maintains all associated records and reports.
• Ensures compliance with Aramark's standards of operation including safety standards and Aramark's Business Conduct Policy at all times.

Qualifications

In order to be prepared for this leadership role, qualified candidates will possess:

• Bachelor's degree level education highly preferred in an area of Food Service, Hospitality, Facilities, or Business Management.
• The ability to focus on client and customer services, entrepreneurship and building and growing a strong business is essential to success in this role.
• Savvy interpersonal skills to communicate effectively with clients, senior management, and Aramark support staff.
• Comfortable reading, understanding, and implementing contractual requirements, including identifying opportunities within contract terms and conditions to address operational issues.
• Meaningful experience in service industry, contract services, or hospitality environment.
• Proven ability leading through other managers.
• Experience in creating and managing a department budget, financial controls and analysis.
• Experience crafting product sales strategies and implementing operational programs and initiatives.

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing -a new challenge, a sense of belonging, or just a great place to work -our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook , Instagram and Twitter .