Director of Operations - UK (Fully Remote)

Focal Systems; United States; Remote; USD 120,000 - 187,000; Full time

Benefits offered by this job

Stock options

Generous PTO

Pension

Sick leave

Parental leave

Learning budget

Job summary

Focal Systems is seeking a hands-on operations leader to build and scale the UK field operations team. You will drive field-service performance, establish SLAs, and partner with executives to shape strategy while maintaining strong relationships with retail partners.

In a remote-first environment, you will define and monitor key metrics, optimize processes, and lead cross-functional initiatives to ensure excellent customer outcomes across UK partners.

Qualifications

• Hands-on operations leader with a track record of scaling field teams and processes.
• Runs operations on data, builds structure, and thrives in a remote-first environment.
• Experience coordinating cross-functional field activities and partner-facing programs.

Responsibilities

• Own field-service performance and SLA delivery, building and developing the UK field operations team.
• Define, track, and report key metrics, and partner with executive leadership on strategy.
• Act as senior escalation point and build strong relationships with retail partners.

Skills

Field operations leadership

Data-driven operations

Remote-first environment

Job description

• Help build and lead the field operations team that installs and maintains shelf cameras across UK retail partners.
• Support end-to-end UK operations: people, processes, metrics, and customer outcomes.

What We Are Looking For:

• A hands-on operations leader who has scaled field teams and processes.
• Someone who runs operations on data, builds structure, and thrives in a remote-first environment.

What You Will Be Doing:

• Own field-service performance and SLA delivery, building and developing the UK field operations team.
• Define, track, and report key metrics, and partner with executive leadership on strategy.
• Act as senior escalation point and build strong relationships with retail partners.

What We Offer:

• Competitive salary and stock options, generous PTO, pension, sick leave, parental leave, and a learning budget.

Focal Systems

Focal Systems is the industry leader in retail AI solutions, automating and optimizing brick and mortar retail using deep learning computer vision. Headquartered in San Francisco with operations in Canada, the UK, and a tech-hub in Poland, the company is deployed at scale with top retailers worldwide and seeks smart, creative, passionate people to build a great and enduring company.