Director of Operations - Transitions/Task Force

Hyatt Hotels; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

A leading hospitality management company is seeking a Director of Operations to enhance hotel profitability through revenue generation and employee development. The role involves overseeing operations, ensuring guest satisfaction, and maintaining high standards. Ideal candidates will possess extensive hotel management experience and strong communication skills. This position requires a commitment to training and developing staff while adhering to company policies.

Qualifications

• At least 6 years experience in a hotel or related field.
• Must effectively communicate with all levels of employees and guests.
• Maintain a warm and friendly demeanor at all times.

Responsibilities

• Focus on front office operation, including training and scheduling.
• Conduct weekly staff meetings and training sessions.
• Ensure cleanliness and maintenance of the physical property.

Skills

Communication

Multitasking

Problem Solving

Education

4-year college degree

2-year college degree

Job description

Compensation Type: Yearly

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an industry innovator. It is a dominant player in U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, with expanding presence in Europe, Latin America, and the Caribbean. The company's global property portfolio exceeds $20 billion in assets and generates over $5 billion in revenues. Highgate offers expert guidance throughout all stages of the hospitality property cycle, from planning and development to recapitalization or disposition. The company also develops bespoke hotel brands and employs industry-leading proprietary revenue management tools to optimize performance and maximize asset value. Led by an experienced executive team, Highgate is a trusted partner for top ownership groups and major hotel brands, with offices in London, New York, Dallas, and Seattle.

Position Overview

The Director of Operations - Transitions/Task Force is responsible for driving hotel profitability through revenue generation, cost control, guest satisfaction, and employee development, while maintaining property integrity.

Responsibilities

1. Manage front office operations, including training, scheduling, and daily duties.
2. Conduct daily tours of operating departments, making adjustments as needed via department heads.
3. Lead weekly staff meetings and training sessions, reviewing sales and operational efforts.
4. Meet all financial review deadlines and corporate programs.
5. Hold monthly financial reviews with department managers and supervisors.
6. Ensure departmental productivity and adherence to Highgate standards and procedures.
7. Develop managers through training and corporate programs.
8. Participate in required Manager on Duty (M.O.D.) coverage.
9. Monitor management trainee development and ensure policy compliance.
10. Assist in the hotel’s budget process and financial forecasting.
11. Ensure service standards training across departments.
12. Foster a positive, guest-focused team environment.
13. Regularly inspect rooms and property maintenance.
14. Oversee invoice processing and financial documentation.
15. Maintain physical property standards and safety protocols.
16. Ensure staff attentiveness, friendliness, and efficiency.
17. Forecast financial position monthly, analyzing data for reforecasting.
18. Conduct interviews and performance appraisals for management staff.
19. Motivate, coach, counsel, and discipline staff as per policies.
20. Perform additional duties as assigned by senior management.
21. Engage with clients and guests to support sales and service efforts.
22. Ensure safety and security procedures are followed, including safe audits.
23. Participate in credit meetings and oversee F&B operations, including budgeting and menu planning.
24. Ensure compliance with all legal and health regulations.
25. Attend and lead departmental and hotel meetings.
26. Travel approximately 50% within the Eastern region for about a year or more.

Qualifications

• Minimum 6 years of progressive hotel or related experience, or a 4-year college degree with 4-5 years of experience, or a 2-year degree with 5-6 years of experience.
• Experience in rooms division management.
• Ability to work long hours when required.
• Light physical effort, up to 20 pounds lifting occasionally.
• Excellent communication skills, both verbal and written.
• Strong listening, multitasking, and prioritization skills.
• Professional appearance and grooming standards.
• Ability to handle problems proactively and maintain confidentiality.
• Participation in required meetings and training sessions.