Director of Operations - Social Integration Resource Center

YMCA of Central Ohio; Millcreek Meadows (OH); On-site; USD 60,000 - 65,000; Full time

Job summary

YMCA of the Cedar Rapids Metro Area seeks a Director to coordinate housing and shelter programs, ensuring they operate within budget and contractual guidelines while guiding staff to deliver compassionate, consistent services.

The role leads daily operations, participates in Leadership Team, and oversees safety, emergency drills, building inspections, and community partnerships to advance housing stability.

Qualifications

• Bachelor's degree in human service field and experience working with homeless, mental health, drug and alcohol dependent or other special needs populations, or equivalent.
• 3 or more years supervisory experience
• YMCA Team Leader certification; if not certified, must obtain certification within 12 months

Responsibilities

• Lead the housing/shelter operation in alignment with agency mission.
• Serve on Leadership Team and act as Director on Call.
• Plan, monitor and evaluate day-to-day operations including safety.
• Conduct emergency evacuation drills and maintain records.
• Supervise staff and ensure residents' needs are met.
• Develop goals for training and program improvement.
• Ensure adequate staff coverage for the program and facilities.
• Attend meetings with community partners and report updates.
• Perform monthly facility inspections and address issues.
• Coordinate with Facilities Director on safety and facility needs.
• Ensure compliance with AOP, CARF, and CSB.
• Respond to emergencies and coordinate resolutions.
• Hold regular staff meetings and training.

Skills

Supervisory experience

Team leadership

Relationship building

Diversity & inclusion

Education

Bachelor's degree in human services or related field

YMCA Team Leader certification

Job description

• Base Pay $60,000.00 - $65,000.00 / Year
• Employee Type Full Time
• Required Degree 4 Year Degree
• Manage Others Yes

Contact information

Description

Coordinates and manages the operation of the housing or shelter programs in a manner that is consistent with our mission to strengthen communities by ending homelessness. The director works to ensure that the programs are within the parameters of contractual and budgetary guidelines; provides leadership and guidance to staff; and organizes/oversees the daily operations in accordance with best practices.

About the Social Integration Resource Center

The Social Integration Resource Center provides temporary overnight shelter and stabilization services for families experiencing housing instability in Union County, serving up to 20 individuals at a time. The center offers a safe place for families to stay overnight while connecting them with resources that support long-term housing stability, financial security, employment, education, and overall well-being.

Operating through a structured evening check-in and morning discharge model, the center supports families in accessing shelter while continuing to work, attend school, and engage with community-based services during the day. Team members play an important role in creating a welcoming, supportive environment, helping families navigate available resources, and connecting them with services that promote greater stability and independence.

ESSENTIAL FUNCTIONS include the following, other duties may be assigned:

• Thinks, communicates and behaves as a cause-driven leader and role model for other staff and members when it comes to desired staff behaviors; promotes youth development, healthy living, and social responsibility in all job-related functions.
• Acts as a member of the Leadership Team and functions in a Director on Call capacity.
• Plans, monitors and evaluates the day-to-day operations, including safety & security operations .
• Conducts, facilitates and evaluates emergency evacuation drills and trainings, maintaining appropriate facility records.
• Provides supervision and guidance to the staff ensuring services and support to the guests/residents are adequate and meets basic needs.
• Develops goals and objectives for training and program improvement.
• Ensures adequate staff coverage of the program and facilities
• Attends community, funder and partner agency meetings as directed; communicates meeting updates, concerns and/or issues to the Executive Director and other staff as needed and directed.
• Maintains and Conducts Monthly Facility (Building) Inspections, providing recommendations for routine/ongoing issues and concerns
• Works in collaboration with the Facilities Director to address building/facility and safety needs.
• Ensure compliance with Agency Operating Procedure (AOP), CARF and Program Review & Certification (CSB).
• Responds to emergency needs and coordinates action steps for resolution and prevention.
• Meets regularly with staff to communicate issues, concerns and critique service delivery systems.
• Review incidents, appeals and grievances to determine type and level of intervention and/or solutions, providing follow up coordination and documentation.
• Attends and participates in regular staff meetings, training, and special events, as needed.

SUPERVISORY RESPONSIBILITIES:
Directly supervises 8-10 individuals. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training and coaching employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Requirements

QUALIFICATIONS:

• Bachelor's degree in human service field and experience working with homeless, mental health, drug and alcohol dependent or other special needs populations, or equivalent combination of education and experience.
• 3 or more years supervisory experience
• YMCA Team Leader certification; if not certified, must obtain certification within 12 months
  • Team leader certification requires: Principles and Practices; Introduction
    to Volunteerism; Introduction to Leading Others; Introduction to Fiscal
    Management; Leadership competency assessment; Team Leader Certification
    Test. Passionate belief in the Y's cause of nurturing the potential of all youth,
    supporting healthy living for all people and finding ways to help and support
    our neighbors.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Proven track record of developing authentic relationships with others.
• Ability to foster a collaborative team approach to solving challenging situations.