Director of Operations & Services

Krete Inc.; Town of Brookfield (WI); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off (PTO)

A 401(k)-retirement plan with company

Job summary

Krete Industries in Brookfield, WI is seeking a Director of Operations and Services to lead manufacturing, supply chain, customer service, safety, facilities, and dispenser-service operations. This hands-on role drives profitability and operational excellence through strong leadership and continuous improvement.

The successful candidate will partner with senior leadership to implement strategies, align resources, manage KPIs, and build scalable processes that support growth while maintaining

Qualifications

• Minimum 7 years in operational leadership with P&L or broad scope.
• Proven ability to implement scalable processes and drive continuous improvement.
• Strong data analytics to inform decisions and optimize performance.

Responsibilities

• Oversee safety, manufacturing, and production planning
• Manage purchasing, inventory, and 3PL warehousing
• Lead customer service, order fulfillment, and field service operations
• Drive company strategy, OKRs, and annual operations planning
• Monitor KPI performance and implement corrective actions
• Develop recruiting, onboarding, and staff development
• Ensure compliance with regulations and safety policies

Skills

Leadership

Communication

Strategic planning

Data-driven decisions

Inventory management

Training & coaching

Problem solving

Education

Bachelor's degree in Operations Management

MBA (preferred)

Tools

ERP systems

Production planning

Inventory software

Job description

Position Title:

Director of Operations and Services

Location:

Brookfield, WI (on-site)

Primary Job Focus:

Ensuring the company has the appropriate operational controls, administrative and reporting procedures, repeatable processes, and systems in place to support profitable growth and sustained operational excellence.

Krete Industries is looking for an experienced, hands-on operations leader who will exemplify the company’s core values while helping build the people, processes, and systems needed to support continued growth. The Director of Operations and Services reports to the President of the company and will lead Krete’s manufacturing, supply chain, customer service, safety, facilities, and dispenser-service operations while promoting accountability and continuous improvement throughout the organization.

This role requires strong leadership, manufacturing and business management experience, and implementation experience. The Director of Operations and Services will work closely with Krete leadership and employees across the organization to improve performance, solve operational challenges, and ensure the company grows profitably while maintaining safe, reliable, and efficient operations.

About Krete Industries:

A leader in high-quality concrete admixtures and service solutions to the industry, Krete Industries is a high-energy company looking to capture the massive construction growth in across the US through its leading products and services. We believe in solving problems, sharing knowledge, and making the highest quality products. We are authentic, thorough, adaptable, and personable in everything we do.

Tasks:

• Oversee:
• Safety
• Manufacturing and Production Planning
• Purchasing/Inventory Management
• 3PL Warehousing
• Customer Service and Order Fulfillment
• Admixture dispenser production and field service
• Applications and Chemistry Labs (Responsibilities include workplace management, safety, resources, etc. Scientific direction, formulation changes/updates, and other technical direction remain with the appropriate technical leadership.)
• Implement company strategy to meet objectives
• Collaborate with leadership to set and drive organizational vision, operations strategy, and hiring levels
• Translate strategy into actionable steps for growth, implementing company-wide goal setting, performance management, and annual operations planning
• Oversee company operations and employee productivity while fostering a collaborative and supportive culture
• Ensure effective recruiting, onboarding, professional development, performance management, and retention
• Ensure compliance with national and local business regulations, and take appropriate action when necessary

Responsibilities:

• Manage overall Brookfield, WI physical site
• Responsible for company Safety
• Includes implementing and enforcing all company safety policies, providing required oversight, use of PPE, and periodic training.
• Review and update Safety Policies and Plans based on regulatory changes, company operations, or procedures
• Maintain physical assets of the company
• Address needed capital investment, including business case and payback/ROI
• Manage accurate and timely manufacturing of company products
• Manage inventory and stocking levels for finished goods and raws
• Work with Sales and other departments to analyze product trends, define stocking levels by location, and ensure a proper mix of inventory and product freshness
• Analyze internal operations and identify areas for process enhancement or improvement
• Implement business strategies and plans that align with strategic objectives
• Monitor performance, establish KPI’s, track and implement proactive, corrective measures, to ensure objectives are met
• Oversee and manage admixture dispenser systems - production, installation, maintenance, and repair
• Build and maintain relationships with key customers, clients, partners, and stakeholders

Direct Reports:

• Production Team
• Production Planning
• Purchasing
• Dispenser build, install, and maintenance
• Local site management of Chemist and Apps Lab team members

Skills:

• Communication and presentation
• Organizational behavior and time management
• Ability to train and coach personnel on operating business activities
• Analytical skills related to inventory (raw and finished goods) management

Resources Provided:

• Basic/minimal computer training
• All PPE
• Relevant SOPs for operations/testing
• On the job training
• Admixture/Chemical Basics
• ASTM/NCMA testing
• Safety/OSHA

Required:

• Minimum of 7 years of experience in operational leadership role(s)
• Demonstrated leadership ability and personal integrity
• Strong understanding of business planning and operational management
• Experience using data and performance metrics to guide decision-making
• Ability to diagnose problems quickly and foresee potential issues
• Experience with ERP systems, production planning, and inventory management

Preferred:

• BSc/BA in Operations Management or related field
• Experience in chemical manufacturing, specialty chemicals, or concrete admixtures
• Experience with batch manufacturing and blending operations
• Familiarity with OSHA, DOT, EPA, DNR, and other regulatory requirements

Compensation & Benefits offered:

• Health, dental, and vision insurance
• Paid time off (PTO)
• A 401(k)-retirement plan with company match