Director of Operations (Security)

Safehouse Security Solutions & Transport; Los Angeles (CA); Hybrid; USD 80,000 - 85,000; Full time

Job summary

Safehouse Security Solutions is seeking a Director of Operations to run day-to-day activities for a premier security firm serving high-profile clients. You will lead operations, supervise staff, and partner with departments to continually improve how we operate.

The ideal candidate has leadership experience in security, with a background in EP/RST settings, and is ready to manage diverse teams. In-office Mon-Thu with Friday remote, near Studio City, Los Angeles.

Qualifications

• Proven experience in an operations or security leadership role at director/senior manager level.
• Experience working discreetly with high-net-worth clients.
• Background check and drug test required.

Responsibilities

• Oversee daily operations, staffing, and on-site support.
• Supervise account managers and cross-functional teams with coaching and feedback.
• Collaborate with department heads to set goals, improve performance and efficiency.
• Train new hires and provide ongoing training on procedures, safety and security protocols.
• Support staff management, including hiring, terminations, and disciplinary actions.
• Develop, update, and enforce company policies and SOPs, and continuously evaluate and improve procedures.
• Ensure compliance with legal and regulatory requirements.
• Monitor KPIs and analyze metrics to drive informed decisions.
• Drive cost-efficiency through strategic resource planning and vendor coordination.
• Manage relationships with external partners and vendors.
• Attend client meetings and site walks, oversee customer support, and pursue new client opportunities.
• Manage international job requests from initiation to completion.

Skills

Leadership

Discretion with high-net-worth clients

Education

High school diploma or equivalent

Degree in Business, Criminal Justice, Security Management or related field preferred

Job description

Safehouse Security Solutions protects the people, places, and moments that matter most to corporations, celebrities and VIPs worldwide.Our services span across executive protection, event security, secure transportation and estate management. Every plan is tailored to the client's specific needs and risks. Wherever our clients go, from their homes to the world stage, our elite agents are there with precision and discretion.

Role Description : Director of Operations will run day-to-day operations for a premier security and protection firm serving high-profile clients. You'll lead operations and security staff and partner with other departments to improve how we operate. The best person for this role doesn't just respond to problems. They see them coming and prevent them.

Ideally we want someone who comes from a Security Company who has experience with EP/RST Security Agents.

Responsibilities Include:

• Oversee daily operations, including workflow, shift scheduling and task assignments for operations and security staff, and provide on-site support when staffing gaps occur.
• Supervise account managers and cross-functional teams, providing continuous coaching and performance feedback, including guidance on appearance and conduct.
• Collaborate with department heads to set goals, improve performance and boost operational efficiency.
• Train new hires and provide ongoing training to current staff on procedures, safety and security protocols.
• Support staff management, including hiring, terminations, and disciplinary actions.
• Develop, update, and enforce company policies and SOPs, and continuously evaluate and improve business procedures to align with organizational objectives.
• Ensure compliance with legal and regulatory requirements.
• Monitor KPIs and analyze metrics to drive informed decision-making.
• Drive cost-efficiency through strategic resource planning, and coordinate with accounting on expense tracking and vendor invoice processing.
• Manage relationships with external partners and vendors.
• Attend client meetings and site walkthroughs, oversee customer support processes to improve satisfaction, and pursue new client acquisition opportunities.
• Manage international job requests from initiation to completion.

Qualifications

• Proven experience in an operations or security leadership role (Director, Senior Manager, or equivalent).
• Experience working discreetly with high-net-worth clients.
• High school diploma or equivalent required; degree in Business, Criminal Justice, Security Management or related field preferred.
• Must agree to a background check and drug test.

Schedule Expectations:

In-office Monday - Thursday with Friday being Remote:

• Monday: 8am - 2pm
• Tuesday - Thursday: 10am - 3pm
• Friday: 10am - 3pm - Remotely

Be on-call weekends on a rotating basis with the Operations Team.

Support coverage needs at job sites and/or assist with executive protection assignments as Needed.

Attend required events, including any special projects.

Compensation

Starting salary around $80,000 - 85,000

Based on experience, performance and tenure.

Must be Located near Studio City and Local to Los Angeles