Director of Operations Schulson Collective HQ - Philadelphia 1525 Sansom St, 2nd Floor, Philade[...]

Philadelphia Theatre Company; Philadelphia (Philadelphia County); On-site; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Director of Operations to oversee restaurant management across multiple locations. This pivotal role focuses on planning for growth, maximizing profitability, and ensuring top-notch service quality. The ideal candidate will have extensive experience in restaurant management, a strong background in team leadership, and a passion for innovation in the hospitality sector. With a commitment to excellence, you will work closely with executives to drive operational success and maintain the highest standards. Join a dynamic team and make a significant impact in a thriving environment.

Qualifications

• 10+ years of experience in Restaurant Management required.
• Bachelor’s degree in related field preferred.
• Knowledgeable of industry trends and menu creation.

Responsibilities

• Oversees management of all restaurant locations.
• Hires, trains, and develops restaurant management teams.
• Ensures standards for product quality and service are maintained.

Skills

Restaurant Management

Team Leadership

Problem-Solving

Communication Skills

Vendor Relations

Education

Bachelor’s degree in Restaurant Management

Bachelor’s degree in Hospitality Management

Tools

Microsoft Office

DolceClock

OpenTable

Resy

TripleSeat

Job description

Director of Operations

Classification: Exempt

Reports to: CEO & COO

Summary/Objective
The Director of Operations oversees management of all restaurant locations including planning for growth, forecasting and maximizing profitability.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Manages restaurant management teams; acts as liaison between C level executives and restaurant management.
2. Ensures standards for product quality and service are maintained at all times. Initiates recommendations on improvements and training.
3. Hires, trains, develops and appraises staff effectively. Takes corrective action as necessary on a timely basis and in accordance with company policy. Consults with human resources as appropriate.
4. Keeps up-to-date on information, vendors and technology affecting functional area(s) to increase innovation and ensure compliance.
5. Monitors liquor costs and labor costs.
6. Interviews/evaluates all front-of-house new hires.
7. When needed, supports restaurants with service on the floor.
8. In conjunction with CFO, responsible for developing relationships with vendors, ensuring Schulson Collective maximizes profits and opportunities.
9. For new restaurants, work with Executive Chef & General Manager on research & development, layouts, menu development and tastings.
10. Consistently meets standards outlined within Schulson Collective Core Values.

Supervisory Responsibility

This position is directly responsible for leading managers and indirectly responsible for all employees within the division.

Physical Demands

The employee must occasionally lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. The employee will spend over 4 hours daily standing or walking.

Required Education and Experience

1. Bachelor’s degree (BS/BA) Restaurant Management, Hospitality Management or related field preferred.
2. 10 or more years of experience in Restaurant Management
3. Knowledge of industry trends, menu creation, coaching/training and building Restaurant Management teams.
4. Knowledgeable of Microsoft Office products, DolceClock, OpenTable, Resy and TripleSeat.
5. Prior experience leading multi-unit operations preferred.
6. Excellent written and verbal communication and problem-solving skills
7. Must be able to work flexible hours and days. Must exhibit top-notch teamwork.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.