Director of Operations (Remote)

ZipRecruiter; Whitmore Lake (MI); Remote; USD 115,000 - 150,000; Full time

Job summary

A healthcare organization is seeking a Director of Operations to oversee operations across the Midwest region. This role involves leading multiple facilities, training staff, and ensuring compliance with standards. The ideal candidate will have over 5 years of leadership experience in healthcare and a strong background in operational excellence and process improvement methods such as Lean Six Sigma. Competitive salary and benefits offered.

Benefits

Base salary range: $115,000 - $150,000

Performance-based bonus eligibility

Comprehensive benefits package

Qualifications

• 5+ years of progressive leadership experience in healthcare or related technical operations.
• Proven track record of managing multi-site operations.
• Strong background in training, performance management, and SOP development.

Responsibilities

• Provide operational leadership across multiple Midwest facilities.
• Train and onboard new employees, ensuring company standards.
• Monitor operational metrics and collaborate for improvements.

Skills

Leadership

Problem-solving

Communication

Training

Lean Six Sigma

Education

Bachelor's degree in Business or Operations Management

Master's degree (preferred)

Job description

Overview

Job Title: Director of Operations

Reports To: Chief Operating Officer (COO)

Location: Midwest (frequent travel required)

Position Summary

The Director of Operations provides leadership and oversight for Trace Medicals operations across the Midwest region. This role supports the COO in driving operational excellence, training new employees, drafting and implementing standard operating procedures (SOPs), and ensuring efficiency across facilities. The Director of Operations acts as a key problem solver and leader, ensuring service quality, compliance, and continuous improvement.

Key Responsibilities

• Provide operational leadership and oversight for multiple Midwest facilities.
• Travel frequently to company sites to support teams, troubleshoot issues, and ensure consistency.
• Train and onboard new employees, reinforcing company standards and culture.
• Draft, update, and implement Standard Operating Procedures (SOPs).
• Conduct annual performance reviews and provide coaching to team members.
• Monitor operational metrics and collaborate with leadership to improve efficiency, safety, and service quality.
• Partner with the COO to identify areas for process improvement and implement lean methodologies.
• Support company growth by assisting with site launches, workforce planning, and operational integration.
• Ensure compliance with all company policies, industry regulations, and safety standards.
• Other duties as required.

Qualifications

• Bachelor's degree in Business, Operations Management, or related field (Master's preferred).
• 5+ years of progressive leadership experience in healthcare, biomedical services, or related technical operations.
• Proven track record of managing multi-site operations.
• Strong background in training, performance management, and SOP development.
• Excellent problem-solving, communication, and leadership skills.
• Willingness to travel frequently across the Midwest.
• Lean Six Sigma or similar process improvement certification.

Compensation & Benefits

• Base salary range: $115,000 - $150,000, commensurate with experience.
• Performance-based bonus eligibility (10-20% of base).
• Comprehensive benefits package including health, dental, vision, 401(k), and paid time off.