DIRECTOR OF OPERATIONS - Phoenix, AZ

Murata Machinery Usa; Phoenix (AZ); On-site; USD 80,000 - 120,000; Full time

Job summary

Murata Machinery USA is seeking an Operations Manager in Phoenix, AZ to lead field operations across multiple customer sites. This role involves hiring and managing diverse teams, ensuring quality standards, and maintaining customer satisfaction. The ideal candidate will have a Bachelor's degree in a related field, with at least 5 years of experience in a management role within the manufacturing sector.

This position requires strong leadership skills, the ability to manage complex projects, and effective communication with team members and customers. Up to 25% travel is required, including both domestic and international.

Qualifications

• 5+ years’ experience in management within a construction/manufacturing environment.
• Ability to read and interpret technical instructions and specifications.
• Experience managing teams and customer relationships.

Responsibilities

• Lead the field operations at multiple customer sites.
• Hire, train, and manage diverse teams.
• Manage labor and contract budgets exceeding $10 million.

Skills

Leadership

Project Management

Team Development

Communication

Problem-Solving

Technical Skills

Education

Bachelor’s degree in Engineering, Construction or related field

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Project

Job description

Job Location: Phoenix - Phoenix, AZ 85085

Position Type: Full Time

Education Level: 4 Year Degree

Travel Percentage: Up to 25%

Job Category: Manufacturing

Summary

Lead the field operations teams at multiple customer sites. Responsible for hiring, developing, and leading a diverse team of site managers, adjustment technicians, safety managers and mechanical and electrical contractors. Coordinate with Parent Company (MML) and other Murata (MMUSA) installation leaders to drive objectives related to installation. Create long-term plans and schedule to properly support projects with highly trained personnel, qualified contractors, and required materials to exceed customer expectations. Deliver team performance that meets or exceeds the expectations of both customer and company in areas of safety, schedule, cost, and quality. Capable of managing a diverse organization located at various locations and preventing escalations from reaching senior leaders. Manage large projects and most difficult customers.

Essential Duties and Responsibilities

Operational Leadership

• Model safe behaviors and drives safety program at operational and organizational level
• Support the quality process to deliver quality and QA/QC requirements and facilitate high quality handoff to customer and service team on site.
• Hire, train, and manage diverse teams of leaders, quality, technical and safety personnel.
• Manage customer relationships through project meetings, on-site and remote interactions, and leadership of project teams to enhance relationships and customer satisfaction.
• Capable of managing teams that manage project execution >$100 million in value across multiple sites or single sites >$250MM
• Manage labor and contract budgets in excess of $10 million in value at multiple sites and/or challenging customer locations with total team size >200 employees/contractors.
• Proactively address problems and manage escalations to achieve customer satisfaction and address root cause issues.

Team Development

• Coach and mentor site leadership personnel to deliver project objectives.
• Hire new talent and develop the next generation of site leaders and technical experts.
• Work with peers in safety, quality, continuous improvement, sales/account management and MML to support efforts and initiatives.
• Create success through effective team building and organizational strategy efforts.
• Work with purchasing department to develop contractor performance metrics and development processes.

Organizational Leadership

• Assist General Manager and division staff in developing strategic objectives and other long-range goals.
• Create long range planning goals for people and projects to meet organizational objectives.
• Work successfully with global operations leadership to align goals and implement plans.
• Drive efforts to deliver continuous improvement and drives efficient processes and practices.
• Improve collaboration and working relationships between Murata Machinery USA and Murata Machinery Japan.
• Develop and implement critical KPI’s for each department to measure effectiveness.
• Develop annual and long-range budgets and profit/loss plans in cooperation with the GM.
• Troubleshoot, analyze, document, and communicate findings and solutions, for problems with assigned systems to the component level and/or software.

Management Responsibilities

Work with assigned personnel to provide recognized quality installation of North America CFA installations. Responsible for interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

Education and/or Experience

Bachelor’s degree from four-year College or university in Engineering, Construction or related field, 5+ years’ experience in related field/position, and/or equivalent combination of education and experience. Previous site management and scheduling experience, within a construction/manufacturing environment, with past direct communication and reporting to customer management. Minimum of 5 years' experience managing teams.

Language Skills

Ability to read, analyze, and interpret customer requirements and specifications. Ability to strategize, develop, present, and negotiate on internal management and customer personnel regarding schedules and implementation/safety procedures for given contracts. Ability to write reports and to effectively present information to customers and company management. Japanese language skills preferred.

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Excellent technical, financial, organizational, and "process flow" analytical ability.

Other Skills and Abilities

Familiarity with Automated Material Handling Systems (AMHS). Understanding Electro/mechanical and PLC skills. Working knowledge of Microsoft Word, Excel, PowerPoint and Project. Management, communication, and problem-solving skills. Self-motivated, adaptable to change and flexible regarding work schedule. Ability to handle stressful situations in a professional manner. Able to be successful in customer-facing meetings and interactions.

Travel

This position requires up to 25% travel including domestic and international with overnight stays. A valid driver’s license and good driving record are required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; sit; climb or balance; stoop, kneel, OR crouch; and smell. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will frequently work in a semiconductor clean room environment and occasionally works near moving mechanical parts. The noise level in the work environment is usually moderate.

Equal Opportunity Employer, including Veterans and Individuals with Disabilities