Director of Operations (New York)

LAZ Parking; New York (NY); On-site; USD 80,000 - 120,000; Full time

Job summary

A leading parking company in New York is seeking a Director of Operations to oversee financial management and operations. Responsibilities include managing client relationships, developing employee talent, and ensuring high service standards. The ideal candidate has multi-unit management experience, strong customer service skills, and the ability to work independently in a fast-paced environment.

Qualifications

• 3+ years of Multi-Unit Management Experience.
• Must have an understanding of P&Ls.

Responsibilities

• Support the General Manager in financial oversight.
• Lead and develop a team of employees.
• Manage business development efforts.
• Prepare budgets and profit/loss reviews.
• Serve as a liaison to parking patrons.

Skills

Parking management experience of multiple locations

Strong customer service skills

Excellent teambuilding and interpersonal skills

Ability to communicate professionally

Ability to manage the client-LAZ relationship

Ability to mitigate challenges

Education

Bachelor's Degree or equivalent work experience

Tools

Excel

Word

PowerPoint

General Microsoft Office Applications

Job description

Overview

LAZ Parking is one of the largest and fastest growing parking companies in the country. LAZ operates hundreds of thousands of parking spaces across the country. When it comes to parking, we’re the experts! We are a PEOPLE FIRST company. We often say parking is our industry but people are our passion. Our mission is to create opportunities for our employees and value for our clients. If you’re looking to join a growing company led by passionate people committed to being the best, contact us today!

The Spirit of the Position

The Director of Operations supports the General Manager with a complete oversight for financials and operations of the assigned portfolio to ensure 24/7 professional parking management. As a company devoted to promoting an employee-focused servant leadership culture, the Director of Operations will support the programs and initiatives originating from our home office and help to support the individual needs of their operational teams throughout their assigned portfolio.

Principal Job Duties

• Handle Management Account clients.
• Responsible for developing client relationships and business retention.
• Ensure that increased revenue, managed expenses, and customer satisfaction are maximized by maintaining the highest level of service thresholds and initiatives aligned with client expectations.
• Assist the region with business development, proposals, presentations, and transitions for new locations.
• Lead, direct, and develop a team of employees to accomplish annual and periodic goals/initiatives, embodying LAZ Parking’s culture.
• Identify high potential employees to support the organization’s growth.
• Plan and execute openings of new locations within the assigned portfolio.
• Prepare budgets and monthly reviews of profit/loss by location within the portfolio.
• Organize and share parking management skills for Facilities Managers and Assistant Managers.
• Understand, implement, and deliver all requirements in the contractual agreement between LAZ Parking and clients.
• Provide daily, weekly, monthly, and annual financial and operational reports as required.
• Manage, plan, schedule, train, and direct Activities of Facilities Managers and Assistant Managers, including compliance with Collective Bargaining Agreements where applicable.
• Serve as a liaison to parking patrons and stakeholder groups impacted by operations (and vice versa).
• Implement and complete other projects, programs, and initiatives related to the portfolio.
• Participate in labor contract management if applicable.
• Review and edit proposed parking, maintenance, and related agreements.
• Communicate with local police departments and emergency management teams regarding operations.
• Organize and manage oversight of event operations within LAZ Parking.
• Monitor, review, and analyze market rate structures.
• Implementation and completion of other projects, programs, and initiatives arising from portfolio operations.
• Additional related duties as assigned.

Requirements

• Must have an understanding of P&Ls.
• Ability to run monthly client reports.
• Ability to manage the client-LAS relationship.
• Must be willing to travel to different locations on a daily/weekly basis.

Education

• Bachelor's Degree or equivalent work experience.

Experience

• 3+ years of Multi-Unit Management Experience
• Knowledge of Excel, Word, PowerPoint and General Microsoft Office Applications.

Skills

• Parking management experience of multiple locations is required.
• Ability to seek improvement and create an environment of idea sharing and creative problem solving.
• Strong customer service skills and abilities.
• Ability to be approachable and facilitate coaching conversations with employees and managers.
• Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
• Ability to encourage open expression of ideas and opinions.
• Excellent teambuilding and interpersonal skills.
• Ability to work independently and multi-task.
• Ability to communicate professionally and effectively with all levels of the organization.
• Ability to interpret policies, procedures, and standard business practices.
• Demonstrates a sense of urgency and timeliness.

Physical Demands

• Willingness to work in the elements (heat, wind, snow, rain, etc.).
• Ability to lift, push and pull at least 25 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability to bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status

Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

LAZ Parking participates in E-Verify.