Director Of Operations| Luxury High-Rise Residences- Millenium Tower

Action Property Management; San Francisco (CA); On-site; USD 130,000 - 140,000; Full time

Benefits offered by this job

Free parking

Monthly cell phone stipend

Yearly discretionary performance bonus

Free monthly dry cleaning

Health benefits

401(k) with company match

Paid time off

Job summary

Action Property Management is seeking an experienced hospitality operations leader to oversee Millennium Tower's luxury services for residents. The role emphasizes Rooms Division, high-touch service, and Forbes-level standards within an exclusive residential environment.

The ideal candidate has a Forbes 4- or 5-Star hotel/resort background and a proven track record in luxury hotel or hotel residence operations.

Qualifications

• Bachelor’s degree in Hospitality Management or related field.
• Minimum of 5 years of experience in luxury hotel or hotel residence operations, with a focus on Rooms Division.
• Forbes service training and experience maintaining Forbes standards.
• Strong leadership, communication, and interpersonal skills.
• Proficiency in MS Office applications (Word, Excel, Outlook, PowerPoint).
• Ability to work flexible hours including weekends and holidays.

Responsibilities

• Operational Oversight: Manage all aspects of the property's operations, including front desk, concierge, housekeeping, and engineering.
• Team Leadership: Lead and develop a high-performing team, providing training, coaching, and performance management.
• Guest Experience: Ensure a consistently high level of guest satisfaction through exceptional service delivery.
• Financial Management: Develop and manage operational budgets.
• Vendor Management: Oversee vendor relationships and contracts to optimize costs and service quality.
• Emergency Preparedness: Develop and implement emergency response plans and procedures.
• Compliance: Ensure compliance with all applicable regulations and safety standards.
• Project Management: Oversee renovation and improvement projects.
• Other duties as assigned

Skills

Leadership

Communication

Team management

Problem solving

Budgeting

MS Office

Education

Bachelor’s degree in Hospitality

Tools

MS Office

Buildinglink

ADP

Job description

Who We Are

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity and professionalism, coupled with our core values of excellence, innovation, and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.

Summary

The Director of Operations is responsible for overseeing the day-to-day operations of Millennium Tower, ensuring seamless delivery of luxury services to residents. This role requires a strong background in luxury hotel or hotel residences, with a particular focus on rooms division operations. The ideal candidate will possess exceptional leadership skills, a keen eye for detail, and a commitment to delivering exceptional service.

This is a unique opportunity for a Director of Rooms, Director of Residences, Director of Front Office, Hotel Manager, Assistant General Manager, or Operations Executive who is ready to bring Forbes-level service standards into an exclusive luxury residential environment.

Ideal candidate MUST HAVE

Forbes 4-5 star hospitality background/experience with strong background from luxury hotel or hotel residences experience from a Forbes 4-Star or 5-Star hotel/resort maintaining Forbes standards, and service level delivery.

Compensation

$130k-140k/year, plus fully paid 100% health benefits, 401k match

Additional Perks

Free parking, monthly cell phone stipend, yearly discretionary performance bonus, free monthly dry cleaning

Schedule

This is a full-time onsite leadership role located at Millennium Tower in San Francisco.

Monday – Friday

• 9:00 AM – 5:30 PM

Because luxury service never stops, flexibility is required to support business needs, resident events, emergencies, and operational priorities, including participation in an alternating weekend leadership coverage rotation.

Position and Work Environment

• This position requires onsite presence

• Emphasizes a collaborative atmosphere with open communication and mutual respect among team members.

Required Skills / Abilities

• Bachelor’s degree in Hospitality Management, Business Administration, or related field.
• Minimum of 5 years of experience in luxury hotel or hotel residence operations, with a focus on Rooms Division.
• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving skills.
• Proficiency in MS Office applications such as Word, Excel, Outlook and PowerPoint.
• Ability to work flexible hours including weekends and holidays.

Education / Certifications

• Bachelor’s degree in hospitality management, Business Administration or related field.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Capable of lifting up to 25 pounds as needed.

Key Responsibilities

• Operational Oversight: Manage all aspects of the property's operations, including front desk, concierge, housekeeping, and engineering.
• Team Leadership: Lead and develop a high-performing team, providing training, coaching, and performance management.
• Guest Experience: Ensure a consistently high level of guest satisfaction through exceptional service delivery.
• Financial Management: Develop and manage operational budgets.
• Vendor Management: Oversee vendor relationships and contracts to optimize costs and service quality.
• Emergency Preparedness: Develop and implement emergency response plans and procedures.
• Compliance: Ensure compliance with all applicable regulations and safety standards.
• Project Management: Oversee renovation and improvement projects.
• Other duties as assigned

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or related field.
• Minimum of 5 years of experience within: luxury hotel or hotel residence operations, with a focus on Rooms Division. (Forbes experience)
• Forbes service training and experience maintaining Forbes standards.
• Strong Rooms Division, Front Office, Resident Services, or Hotel Operations leadership experience.
• Experience maintaining Forbes service standards and luxury guest experience programs.Strong leadership and management skills. Proven success leading large teams in high-touch luxury service environments.
• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving skills.
• Proficiency in Buildinglink, ADP, MS Office applications such as Word, Excel, Outlook and PowerPoint.
• Ability to work flexible hours including weekends and holidays. (Required)
• M100 and CMCA certificates are desired
• Prolonged periods sitting at a desk and working on a computer.

What We're Looking For

• Experienced Leader: Proven success managing large or complex residential communities, ideally high-rise, luxury, or hospitality environments.
• Financial Expert: Strong financial management skills with experience overseeing large budgets ($7M+).
• Project Management Pro: Extensive experience coordinating complex capital projects, repairs, and long-term planning.
• Litigation-Savvy: Background in HOA litigation, construction defects, and legal processes affecting common interest communities.
• Critical Thinker: Strong analytical, problem-solving, and decision-making abilities.
• People-Oriented: Exceptional interpersonal skills, with the ability to listen, influence, and build lasting relationships.
• Trusted Advisor: Professional presence, emotional intelligence, and the ability to collaborate effectively with boards and stakeholders.
• Designation. Minimum of a CMCA. PCAM preferred.

Why You’ll Love Working at Action

• Award-Winning Culture:Proud recipient of the 2025 Great Place to Work Certification.
• Highly Rated Employer:Check out our Glassdoorreviews –read our reviews here.

Why You’ll Love Working at Action

$130,000 - $140,000 a year

Why You’ll Love Working at Action

At Action Property Management, we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members. We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued. Join us at Action Property Management and make a meaningful impact.

Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the Los Angeles San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.