Director of Operations - Janitorial Services

Confidential Jobs; Charlotte (NC); On-site; USD 145,000 - 255,000; Full time

Job summary

An established industry player is seeking a Director of Operations to lead their janitorial services division. This pivotal role requires a skilled leader to enhance operational strategies, foster a high-performance culture, and ensure client satisfaction. The ideal candidate will possess strong leadership skills, financial acumen, and the ability to build relationships across all levels. This position offers a unique opportunity to drive continuous improvement and operational excellence in a dynamic environment. If you are passionate about leading teams and making impactful changes, this role is perfect for you.

Benefits

Medical insurance

Vision insurance

Qualifications

• 5+ years of leadership experience in a relevant field.
• Proven ability to lead cross-functional teams and manage conflict.

Responsibilities

• Oversee operational teams ensuring high-quality service and project delivery.
• Maintain strong customer relationships and manage operational resources.

Skills

Leadership

Communication

Financial Management

Problem Solving

Time Management

Education

Bachelor's degree in a relevant field

Tools

ERP Software

CRM Software

MS Office Suite

Job description

Director of Operations - Janitorial Services

Director of Operations - Janitorial Services

2 weeks ago Be among the first 25 applicants

We are seeking a highly skilled and experienced Director of Operationsto play a key role in driving the success of our regional operations. Experience in the Janitorial Service Industry is required. This individual will be responsible for overseeing the performance of our operational teams to ensure high-quality service, efficient project delivery, and continuous improvement. The Director will work closely with senior leadership to maintain strong customer relationships, manage operational resources, and ensure smooth operational execution for both existing and new client accounts.

Key Responsibilities:

• Collaborate closely with the COO to develop and execute operational strategies designed to maintain customer satisfaction, service excellence, and retention.
• Translate high-level strategies into actionable goals that enhance team performance and optimize the onboarding of new client accounts.
• Lead and supervise day-to-day operations, fostering a high-performance culture within the regional management team to meet service targets and client expectations.
• Partner with the HR team to oversee various functions such as recruitment, employee engagement, performance management, and retention initiatives.
• Maintain ongoing communication with key clients to build and nurture long-term relationships, ensuring satisfaction with all service deliverables.
• Regularly assess internal operations, identifying areas of process improvement and efficiency opportunities.
• Oversee non-recurring revenue generation efforts, ensuring financial objectives are met and exceeded.

Qualifications & Skills:

• Bachelor's degree in a relevant field, with a minimum of 5 years of leadership experience.
• Proven ability to lead cross-functional teams, manage conflict, and resolve issues effectively.
• Strong under pressure, with a calm demeanor and the ability to instill confidence in staff and stakeholders.
• Exceptional communication and interpersonal skills, adept at building relationships at all levels, from front-line employees to senior executives.
• High proficiency in business software such as ERP, CRM, and MS Office suite.
• Demonstrated financial acumen, with a solid understanding of budgeting, job costing, and financial management.
• Excellent organizational and time management skills, with a sharp focus on prioritization and task delegation.
• A proactive problem-solver, capable of identifying risks and addressing challenges before they arise.

This is a confidential search, and we are seeking an individual who will approach this role with discretion, integrity, and a commitment to maintaining a high level of confidentiality at all times.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  General Business, Strategy/Planning, and Project Management

• Industries

  Facilities Services

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Inferred from the description for this job

Medical insurance

Vision insurance

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