Director of Operations, Global Technology

International Justice Mission; Washington (District of Columbia); Hybrid; USD 180,000 - 240,000; Full time

Benefits offered by this job

Comprehensive Medical/Dental/Vision

Monthly commuter and parking benefits

Retirement benefit options

Paid leave starting at 23 days

12 holidays (plus early release)

Community spiritual formation

Staff care resources

Job summary

International Justice Mission (IJM) seeks a Director of Operations, Global Technology to translate organizational priorities into clear, focused execution across the Data & Technology function. This strategic and operational leader will partner with senior leadership to ensure work is well‑sequenced, prioritized, and delivered with discipline.

Hybrid role (onsite Tuesdays & Thursdays in the Washington, DC area) or remote for non-local candidates; reports to the Chief Data & Technology Officer

Qualifications

• MBA or master’s in project management, or any equivalent combination of education, experience, and certification.
• 15+ years professional work experience.
• 10+ years of experience leading technology delivery, programs, or transformation initiatives.
• Track record of working across business and technical teams to drive results.
• Experience in or strong affinity for mission-driven, nonprofit, or public sector organizations.

Responsibilities

• Translate high-level priorities into clear, actionable work that teams can execute.
• Help leadership define and maintain a focused set of current priorities.
• Ensure work is appropriately sequenced based on impact, capacity, and dependencies.
• Reduce ambiguity by clarifying scope, expected outcomes, and ownership of initiatives.
• Establish and lead regular planning and review rhythms that keep work moving forward.
• Create clarity around how work is planned, tracked, and adjusted over time.
• Ensure teams have a consistent understanding of timelines, expectations, and progress.

Education

MBA or master’s in project management

15+ years professional work experience

10+ years of experience leading technology delivery, programs, or transformation initiatives

Track record of working across business and technical teams to drive results

Experience in or strong affinity for mission-driven, nonprofit, or public sector organizations

Job description

Who We Are

International Justice Mission (IJM) is the global leader in protecting vulnerable people from violence around the world. Our team of over 1,200 professionals are at work worldwide in over 30 offices. Together we are on a mission to rescue millions, protect half a billion, and make justice unstoppable.

We are a global community that cares for one another. We believe that the way we work is as important as the results we achieve. We provide professional excellence with joy and celebration to all those we serve.

The Need

For over 25 years, IJM has pioneered the work to protect vulnerable people from violence. 9 out of 9 times in the last decade, IJM’s Justice System Strengthening Projects have reduced slavery and violence between 50 and 85% for very large populations of people in poverty. As we grow to expand our impact to protect 500 million people from violence, we are seeking a Director of Operations, Global Technology to serve as a strategic and operational leader responsible for translating organizational priorities into clear, focused, and coordinated execution across the Data & Technology function. This role operates at the intersection of strategy, execution, and organizational effectiveness, ensuring that the most important work is clearly defined, well-sequenced, and delivered with discipline.

The Director partners closely with senior leadership to establish clarity on what matters most, what happens next, and how work moves forward, enabling teams to stay aligned, move efficiently, and deliver meaningful results. This role ensures that strategic direction is understood, actionable, and consistently executed across teams.

This position is hybrid (onsite Tuesdays & Thursdays) if located in the Washington, DC area or remote for non-local candidates. It reports to the Chief Data & Technology Officer and is only available for candidates with the right to work in the US.

Responsibilities:

• Translate high-level priorities into clear, actionable work that teams can execute;

• Help leadership define and maintain a focused set of current priorities;

• Ensure work is appropriately sequenced based on impact, capacity, and dependencies;

• Reduce ambiguity by clarifying scope, expected outcomes, and ownership of initiatives;

• Establish and lead regular planning and review rhythms that keep work moving forward;

• Create clarity around how work is planned, tracked, and adjusted over time;

• Ensure teams have a consistent understanding of timelines, expectations, and progress;

• Identify where work is slowing down and take action to resolve issues quickly;

• Serve as a connector across teams, helping align priorities and execution;

• Facilitate conversations that resolve competing demands and clarify direction;

• Surface and help resolve conflicts or confusion between teams early;

• Ensure that work across functions feels coordinated rather than fragmented;

• Provide leadership with clear, concise views of progress, risks, and key decisions needed;

• Help structure complex topics into actionable choices and next steps;

• Ensure leaders have the information they need to make timely decisions;

• Track key themes and recurring challenges, bringing forward insights for improvement;

• Stay close to critical initiatives to ensure progress is maintained;

• Proactively identify risks, blockers, and delays and drive resolution;

• Reinforce accountability for delivery while supporting teams in overcoming challenges;

• Help teams stay focused on outcomes rather than activity alone;

• Identify patterns that slow down work or create confusion across teams;

• Introduce practical improvements to how work is planned, coordinated, and delivered;

• Support teams in strengthening their ability to execute effectively;

• Foster a culture of clarity, ownership, and follow-through; and

• Participation in IJM’s community of spiritual formation.

Qualifications:

• MBA or master’s in project management, or any equivalent combination of education, experience, and certification;

• 15+ years professional work experience;

• 10+ years of experience leading technology delivery, programs, or transformation initiatives;

• Track record of working across business and technical teams to drive results; and

• Experience in or strong affinity for mission-driven, nonprofit, or public sector organizations.

Critical Qualities:

• Eager commitment to IJM's Core Values: Christian, Professional and Bridge-Building;

• Self-starter with strong initiative;

• Disciplined with priorities;

• Strong interpersonal skills and self-awareness;

• Exceptional verbal and written communication;

• Flexible, collaborative and eager to support others;

• Effective team player who fosters collaborative environment;

• Adept at creative problem solving;

• Exceptional clarity of thought and communication;

• Strong ability to structure ambiguity into actionable plans;

• Influences and builds alignment;

• Highly disciplined, detail-oriented, and outcome-focused; and

• Collaborative, service-oriented leadership style.

What does IJM have to offer?

• Comprehensive Medical/Dental/Vision benefits

• Monthly commuter and parking benefits in the DC metro area

• Retirement benefit options

• Paid leave starting at 23 days

• 12 holidays (plus early release the day prior)

• Daily, quarterly, and annual community spiritual formation

• Robust staff care resources

IJM holds strict safeguarding principles and a zero tolerance to violations of the Safeguarding Policy, Protection against Sexual Exploitation, Abuse and Harassment Policy, and Code of Ethics. Candidate selection is based on technical competence, recruitment, selection and hiring criteria subject to assessing the candidate’s value congruence and thorough background, police clearance, and reference check processes.

At IJM, we’re committed to building a diverse workforce through fair and equitable employment practices. IJM encourages people of any race, color, age, sex, marital status or political ideology to apply for employment. While we welcome everyone into this work, we truly believe that the work we are doing is God’s work, not our own, and practice spiritual disciplines together daily. That’s why we legally require under SEC. 2000e-1 [Section702] of Title VII of the Civil Rights Act of 1964 that all employees practice a mature orthodox Christian faith, as defined by the Apostles’ Creed.

IJM requires a background check, police clearance and thorough review of references with an employment offer and/or employment contract.