Director of Operations | Full-Time | Durham Convention Center

Oak View Group; Durham (NC); On-site; USD 65,000 - 75,000; Full time

Job summary

An established industry player is seeking a skilled Director of Venue Operations to manage daily operations at a convention center. This vital role involves overseeing maintenance, event set-up, and ensuring compliance with safety regulations. The ideal candidate will have a strong background in facility management, excellent supervisory skills, and the ability to communicate effectively with staff and stakeholders. This position offers a competitive salary, bonus eligibility, and a comprehensive benefits package, making it an excellent opportunity for those passionate about creating exceptional event experiences. Join a team committed to excellence and innovation in the events industry!

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Savings Plan

401(k) Matching

Paid Time Off

Qualifications

• 5 years of experience in facility operations management is required.
• Demonstrated knowledge of facilities venue management and supervisory skills.

Responsibilities

• Oversee daily operations and maintenance of the facility and all systems.
• Manage event set-up and tear-down, ensuring smooth operations.

Skills

Facility Operations Management

Supervisory Skills

Budget Preparation and Control

Customer Service Skills

Knowledge of OSHA Requirements

Event Production Knowledge

Communication Skills

Teamwork

Education

B.S. or B.A. degree

Tools

Microsoft Office (Excel, Word, Outlook)

Job description

Overview

In consultation with the Assistant General Manager, the Director of Venue Operations manages, supervises, and coordinates the day-to-day operations of the convention center including but not limited to maintenance, set-up/changeovers, custodial/housekeeping, security, landscaping/grounds keeping, equipment safety and capital projects. This employee also provides overall administrative planning, direction, and policies to operating managers and supervisors, vendors and technicians, assuring the highest quality service program to reinforce booking and rebooking of events. The Director of Operations ensures an effective and cost-efficient program by controlling departmental operating budget while providing highly responsible staff assistance to the Assistant General Manager.

This role pays an annual salary of $65,000-$75,000 and is bonus eligible.

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until July 25, 2025.

Responsibilities

• Oversees overall daily operation and maintenance of the facility and all systems
• This includes HVAC, sound, electrical, plumbing, venue security, fire protection, life safety, workplace safety, communications, landscaping, pest control, waste management, custodial services, etc.
• Participate in the development and administration of the facility’s operations and capital budgets; forecast of additional funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; implement adjustments as necessary.
• Oversees the advancing and communicating of event information to the appropriate departments and staff.
• Oversees the operation of event set-up and tear-down, i.e. conversions, stage risers, chairs, signs, tables, linens, etc.
• Acts as liaison with community partners for all facility related functions (City Codes, Parking, Licenses, permits, inspections, warranties, etc).
• Select, train, motivate and evaluate staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.
• Responsible for Health & Safety compliance.
• Develop and update comprehensive management reports and manuals (i.e. Operations Manual, Annual Preventative Maintenance Plan, Annual Facility Report, Emergency Procedures, Fire Code Rules & Regulations, etc).
• Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
• Conduct a variety of organizational and operational studies; recommend modifications to programs, policies, and procedures as appropriate.
• Track and log all preventative maintenance items.
• Establish and maintain effective working relationships with staff, facility stakeholders and facility users.
• Direct and monitor the work of contractors, engineers and architects on building projects.
• Maintain hazardous materials communication program, and material safety data sheets; maintain knowledge of changes in pertinent Federal, State and Local regulations.
• All other duties as assigned by the General Manager.

Qualifications

• B.S. or B.A. degree from an accredited college/university.
• 5 years experience in facility operations management.
• Must show demonstrated knowledge of facilities venue management, supervisory skills and experience in work crew supervision in facility operations.
• Ability to work event nights, weekends and holidays as required.
• Knowledge of budget preparation and control.
• Knowledge of OSHA requirements.
• Knowledge of boilers, chillers, refrigeration and ice making.
• Knowledge of fire alarm / fire protection systems.
• Knowledge of event production and audio visual production.
• Proficient operating in Microsoft Office applications including: Excel, Word, Outlook.
• Ability to supervise and develop the work of others.
• Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment.
• Ability to speak, read and write in English.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Working knowledge of equipment safety, facility maintenance and housekeeping.
• Excellent customer service skills.

Vaccination Statement

We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinated and boosted against COVID-19. Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.