Director of Operations

Completely Kids; Omaha (NE); On-site; USD 59,000 - 72,000; Full time

Job summary

Completely KIDS in Omaha, NE seeks a Director of Operations to provide leadership over administrative operations, facilities, technology infrastructure, safety, and vendor management. You will develop and monitor systems, policies, and procedures to drive efficiency, compliance, risk management, and organizational effectiveness.

Working with the Chief of Staff and executive leadership, you will ensure facilities and operations support the mission and strategic goals while managing budgets and

Qualifications

• Strong leadership and supervisory skills.
• Knowledge of facilities operations and vendor management.
• Experience developing and implementing operational policies.

Responsibilities

• Oversee administrative functions including office management, facilities, technology infrastructure, procurement.
• Supervise facilities staff and manage budgets, vendor relations, and safety compliance.
• Develop and implement operational policies, procedures, and internal controls.
• Coordinate with executive leadership to achieve organizational goals and continuous improvement.

Job description

Full-Time Salaried Exempt Position

Starting Pay: $65,000 per year

General Summary

The Director of Operations provides leadership, oversight and management of administrative operations, facilities, technology infrastructure, compliance functions, safety initiatives, vendor management, and operational support services. This position develops, implements, and monitors systems, policies, and procedures that promote operational efficiency, regulatory compliance, risk management, and organizational effectiveness. Working collaboratively with the Chief of Staff and executive leadership, the Director of Operations ensures the agency's facilities, technology, administrative functions, and operational resources effectively support the successful achievement of the organization's mission and strategic objectives.

Responsibility

Supervision & Oversight

• Oversee and assist with administrative functions such as office management, facilities, technology infrastructure, and procurement.
• Supervise Facilities staff and operations ensuring effective budget management, resource utilization, vendor relations, and compliance with applicable safety and regulatory requirements.
• Implements, disseminates, and administers operations strategies and objectives to ensure the achievement of the organization’s goals and objectives.
• Provide leadership and oversight of agency administrative operations, operational policies, and organizational support services
• Collaborate with executive leadership to develop and implement operational goals, strategic initiatives, and continuous improvement efforts.

Maintenance

• Oversee and assist with safety, risk management, and the overall appearance, and functionality, of agency grounds and facilities.
• Oversee and assist with daily upkeep of facilities and maintenance needsd with internal staff as well as vendors.
• Ensure routine maintenance, repairs, and preventative maintenance activities are conducted in a timely and effective manner.
• Ensure the proper functioning inventory management upkeep and replacement of all office equipment and technology.
• Monitor and manage internal and external facilities throughout campus (including gardens, Nature Explore classroom, garage, parking lots, sidewalks, façade, etc.) for regular and deferred maintenance issues. Coordinate with the Facilities manager to ensure all vendors meet maintenance needs.

Vendors

• Serves as the primary contact and maintains strong relationships between the organization and vendors to ensure quality service, effective communication, and customer satisfaction.
• Identify, evaluate, and recommend qualified diverse vendors and service providers that support organizational goals, operational needs, and strategic priorities.
• Administer vendor contracts, service agreements, compliance documentation, and performance expectations to ensure quality services and regulatory compliance.

IT and Technology

• Serve as primary liaison with managed IT providers; coordinate technology projects, user onboarding/offboarding, and vendor performance.
• Manage technology inventory, lifecycle planning, onboarding/offboarding equipment needs, and implementation of agency-wide technology initiatives.
• Collaborate with HR and managed IT provider to ensure equipment is available and operational.

Operations

• Develop, implement, and maintain operational policies, procedures, and internal controls that support organizational effectiveness, efficiency, and compliance.
• Oversee agency operational compliance activities, contract administration, organizational records, and continuous process improvement initiatives.
• Monitor operational risks and implement solutions that strengthen operational performance, compliance, and resource utilization.
• Regularly assess business processes and operational workflows to identify opportunities for improvement and alignment with organizational objectives.
• Manage operational work orders, documentation, and workflow processes to ensure timely completion and accountability.
• Collaborate with administrative staff to maintain accurate FMX records and ensure maintenance documentation meets applicable codes, standards, and organizational requirements.
• Partner with the Chief of Staff on operational planning, organizational initiatives, and strategic projects that support agency goals and long-term sustainability.
• Conduct and/or coordinate inspections of agency facilities and infrastructure; recommend operational improvements, renovations, maintenance projects, and capital repair initiatives as appropriate.
• Oversee daily custodial, maintenance, and operational support services through internal staff and contracted vendors.

Financial

• Manage procurement processes and coordinate the allocation of organizational resources, equipment, materials, and operational assets.
• Collaborate with the Chief of Staff and Chief Financial Officer on operational budget development, monitoring, forecasting, and analysis.
• Monitor operational expenditures and recommend strategies that improve efficiency, cost-effectiveness, and resource utilization.

Safety and Compliance

• Lead agency-wide safety, risk management, HIPAA compliance, emergency preparedness, security systems, and regulatory compliance initiatives.
• Develop and maintain policies, procedures, and internal controls that support organizational compliance, risk mitigation, and workplace safety.
• Coordinate operational audits, corrective action planning, compliance monitoring, staff training, incident reporting, and emergency response activities to ensure adherence to applicable regulations, accreditation standards, and agency policies.
• Oversee the implementation of operational controls, security measures, and compliance initiatives to ensure adherence to HIPAA, regulatory requirements, and organizational policies.

Knowledge, Skills, and Abilities

• Strong leadership and supervisory skills with the ability to effectively manage staff, vendors, and contractors.
• Knowledge of facilities operations, building systems, maintenance coordination, safety practices, and vendor management.
• Demonstrated ability to identify operational issues, evaluate options, and implement practical, cost-effective solutions.
• Ability to manage multiple facilities, projects, competing priorities, and deadlines simultaneously.
• Strong organizational, project management, and problem-solving skills.
• Knowledge of procurement processes, contract administration, budget monitoring, and resource management.
• Knowledge of regulatory compliance, workplace safety requirements, HIPAA standards, and risk management principles.
• Excellent written, verbal, and interpersonal communication skills.
• Proficiency in Microsoft Office Suite and the ability to learn and utilize agency software systems, including facilities and work order management platforms.
• Ability to work independently, exercise sound judgment, and respond effectively to operational challenges and emergencies.
• Ability to plan, direct and review the work of others.
• Must be able to lift and carry 50 pounds.

Required of all positions

• Knowledge of Completely KIDS’s mission, values, vision, and ethical standards.
• Knowledge of Completely KIDS company requirements including but not limited to the Employee Handbook and all organization-wide policies for compliance and compliance procedures affective specific duties and responsibilities.

Work Experience

• Minimum of five years of progressively responsible leadership experience in operations, facilities management, administration, or a related field.
• Experience overseeing multiple facilities, locations, or complex operational environments preferred.
• Demonstrated experience managing vendor relationships, service contracts, maintenance projects, and facility-related operations.
• Experience supervising staff and coordinating the work of internal teams and external contractors.
• Experience developing and implementing operational policies, procedures, and process improvements.
• Demonstrated ability to manage competing priorities, solve operational problems, and support organizational growth and change.
• Experience in a nonprofit, human services, healthcare, education, or similarly mission-driven organization preferred.

Education Level

X

• High school diploma or equivalent
• 2-year college degree
• 4-year college degree or 10+ years of experience

Graduate Degree Strongly Preferred Not Required

Other – Please list

Licensure, Certifications, and other Designations

None

Supervision

Number directly supervised

2

Number indirectly supervised

0

Physical Requirements

0 -24%

25-49%

50-74%

75-100%

Seeing

Must be able to read reports and use computer.

X

Hearing

Must be able to hear well enough to communicate with others.

X

Standing/Walking

X

Climbing/Stoop/Kneeling

X

Lifting/Pulling/Pushing

X

Fingering/Grasping/Feeling

Must be able to write, type, and use phone system.

X

Working Conditions

Typical working conditions are 8:00am-4:30pm Monday through Friday. However, work hours are flexible and may include some evenings and weekends.

Note

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.