Director of Operations (Engineering Life Science Industry)

Trinity Consultants Engineering & EHS Workforce Solutions; San Francisco (CA); On-site; USD 180,000 - 240,000; Full time

Job summary

Trinity Consultants Engineering & EHS Workforce Solutions seeks a Director of Operations to build and lead a multi-disciplinary team delivering engineering, process science, and commissioning/validation services for the Life Science industry. The role focuses on world-class client service for pharmaceutical and biotechnology clients and responsible region-wide revenue growth and profitability.

You will drive staff development, ensure project delivery quality, supervise managers and SMEs, and

Qualifications

• Bachelor's degree in Engineering or Life Science.
• 15+ years of Life Science sector experience with staff management and consulting experience.
• Strong leadership and communication skills, with client-focused mindset.

Responsibilities

• Develop, implement, and monitor operational metrics (utilization, billing, revenue).
• Own and monitor regional P/L and profitability.
• Grow client relationships and opportunities for growth.
• Ensure timely, high-quality project delivery and staff development.
• Prepare proposals and interface with clients and teams.

Skills

Leadership

Budgeting

Project management

Negotiation

Client relations

Mentorship/training

Education

Bachelor's degree in Engineering or Life Science

15+ years Life Science consulting experience

Tools

Microsoft Office

Programming basics

Job description

The Director of Operations will build, develop, and lead a team of engineers, scientists, professionals, and subject matter experts (SMEs) to provide technical services in areas associated with engineering, process science, and commissioning/qualification/Validation for the Life Science industry. The incumbent leader will provide world-class customer service to our pharmaceutical and biotechnology clients and ensure holistic and comprehensive solutions are provided, while maintaining exceptional customer service They will be responsible for revenue growth and profitability for their respective region through development and management of their team. This individual will be a visible and active leader for Trinity Life Science for the area and be a steward of all client accounts within their area.

DUTIES AND RESPONSIBILITIES:

• Incumbent must have knowledge, experience, and execute the following:
• Develop, implement, achieve, and monitor day-to-day operational metrics and goals (e.g., utilization rate, billing rate, revenue, etc.)
• Own and monitor the financial P/L of the region
• Develop, maintain, and foster relationships with clients and partners to maintain business sustainability and growth
• Monitor and meet all project deliverable deadlines and ensure quality of all projects are delivered to the highest standards
• Be responsible for the (technical and professional) growth of all staff within the region via training programs, opportunities, internal initiatives, or external events
• Develop and acquire business opportunities to achieve growth targets
• Engage and lead projects while balancing business and operation initiatives to achieve the status of a "seller-doer" leader
• Most current market trends and solution technologies relevant to the biopharmaceutical and pharmaceutical industry
• Regulatory guidelines, industry best practices, and standards that steer the industry (e.g., FDA, EU GMP, USP, ISPE, ASME BPE, PDA, ISO, etc.)
• Ensure proper resources are allocated to ensure sufficient project coverage, and to ensure timely, quality consulting services.
• Ensure that resources have the training to perform job duties, managing and arranging for staff development as needed.
• Perform QA/QC on all major work products accomplished by assigned project team members in accordance with applicable Quality Management System such as ISO 9001 procedures and perform job functions in accordance with ISO 9001.
• Perform invoicing and budget reviews for projects, and monitor project budgets to ensure proper/accurate invoicing.
• Support collection of all monies owed the firm related to unpaid invoices.
• Conduct performance reviews in accordance with company policy and establish/monitor goals for direct reports.
• Provide project leadership through clear direction planning, communicating priorities, and technical support.
• Support the business development of the firm by maintaining relationships with existing clients seeking to establish business relationships with new clients.
• Support business development through various marketing events such (e.g. ISPE), develop expertise and skills to be recognized as industry leader through various channels such as published tech journals and conference presenter.
• Prepare proposals for project work.
• Interface with internal and external clients through both written and oral communications.

REQUIRED SKILLS/ABILITIES:

• Experience in developing budgets and business plans. Strong negotiation skills for both internal and external purposes. Must have computer literacy, including basic programming, word processing, spreadsheet skills, and knowledge of Microsoft Office software package. Previous management experience in consulting environment and/or operating company in a technical environment is an asset to this role.
• Must have the ability to contribute 10% of new revenue through new pharmaceutical or biotech client projects within one calendar year of hire.

EDUCATION AND EXPERIENCE:

• Bachelor's degree (B.S.) in Engineering or Life Science related field from four-year college or university or foreign equivalent.
• Fifteen or more years of experience in the Life Science sector with time spent on managing staff and in the consulting side of the industry. Organizational, communication, and leadership skills, backed by previous professional success. Superior knowledge of multiple operational functions and principles, including employee management, technical discipline provided by the firm, and customer service. Individual has experience in consulting environment and engaging clients in projects that may have a dynamic schedule while multi-tasking other responsibilities.

SUPERVISORY RESPONSIBILITIES:

This position does have supervisory responsibilities.

Will be responsible to supervise a number of management and/or non-management employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

PHYSICAL REQUIREMENTS:

The physical requirements listed below represent the minimum standards that an employee must meet to perform the essential functions of this role successfully. Reasonable accommodations can be made to enable individuals with disabilities to perform these functions.

• Regularly required to sit, use hands, and communicate verbally.
• Occasionally required to stand, walk, and reach with hands and arms.
• Must occasionally lift and/or move up to 50 pounds.