Director of Operations- Digital Agency

PatientEngines; United States; Hybrid; USD 60,000 - 100,000; Full time

Job summary

PatientEngines is a digital agency serving cash-pay medical practices, now seeking a Director of Operations to oversee vendor relationships, ensure delivery quality, and manage content operations for paid media campaigns. This role supports growth as the agency scales and partners with external vendors to deliver on promises.

The position offers remote/hybrid work in Bergen County, NJ, with the chance to shape operations across campaigns while coordinating back-office functions and weekly

Qualifications

• Must have run Meta and Google campaigns across multiple accounts.
• Agency experience and understanding of client delivery.
• Highly organized with SOPs, checklists, and calendars.
• Ability to lead external vendors.
• Healthcare or wellness experience is a strong plus; GoHighLevel experience is a plus.

Responsibilities

• Vendor oversight: manage paid media partners, review campaigns before and after launch, audit strategy, hold vendors to a clear standard, and recommend when one needs to be replaced
• Delivery quality: ensure every client receives what they were promised, on time, with results we can stand behind; partner with account management so clients hear from us before they have to ask
• Content operations: run the system that turns client video and content into ads and social posts, and keep the calendar moving
• Back office: contractor and vendor payments, budgets, hiring and onboarding
• Reporting: one clear weekly view of how every account is performing

Skills

Campaign management

Vendor management

Agency experience

Organizational skills

Healthcare knowledge

Tools

GoHighLevel

Job description

Director of Operations, PatientEngines - Digital Agency

[Remote / Hybrid, Bergen County NJ] | Full time | 60K-100K

Here is the payment structure: https://dashing-cannoli-9e4126.netlify.app

You realize that only 1 in 100 candidates will follow the instructions on how to apply to this job?

PatientEngines is a growth agency for cash pay medical practices: medspas, weight loss and GLP1 clinics, telehealth, functional medicine and dental. We run paid ads, CRM builds, content systems and appointment setting for practices across the country. We’re growing fast, and our founder is still the person holding every thread together. This role changes that.

Behind the scenes, I’m still the final set of eyes on nearly everything we deliver. I review campaigns before they launch, check the strategy behind every ad, social plan, etc... and make sure what we promised a client is exactly what they receive.

Quality control in this business isn’t glamorous, and it’s where most agencies quietly fall apart. I take it personally, because every practice we work with is trusting us with their reputation and their patients.

We're at the point where I can't do it all anymore.

We are 2 years old and at 65k a month ( I've already built and sold a multimillion dollar agency so I've done this already). We will become a seven figure agency by next year, and you can share in the growth.

What you’ll own

• Vendor oversight: manage our paid media partners, review campaigns before and after launch, audit strategy, hold vendors to a clear standard, and recommend when one needs to be replaced
• Delivery quality: make sure every client receives what they were sold, on time, with results we can stand behind; partner with account management so clients hear from us before they have to ask
• Content operations: run the system that turns client video and content into ads and social posts, and keep the calendar moving
• Back office: contractor and vendor payments, budgets, hiring and onboarding
• Reporting: one clear weekly view of how every account is performing

Who you are

• You’ve run and managed Meta and Google campaigns, enough to look at an account and know when something is off, work with vendors, and don't be afraid to stick your nose in their business.
• You’ve worked in an agency and know where client delivery breaks
• You’re the most organized person in every room. SOPs, checklists and calendars are how you think
• You can lead people you don’t directly manage, including outside vendors, with confidence
• Healthcare, wellness experience is a strong plus. GoHighLevel experience is a plus

What success looks like in 90 days

• Every live campaign has been reviewed and has a written plan
• Every vendor reports to you on a set cadence
• Content and ads run on one calendar
• Our founder spends his time on sales and strategy, not fulfillment