Director of Operations, Crisis

MONARCH; Lumberton (NC); On-site; USD 81,000 - 99,000; Full time

Benefits offered by this job

Health coverage

Retirement plans

Professional development

Job summary

Monarch Healthcare in North Carolina is seeking a Director of Operations, Crisis to oversee the facility-based crisis program. You will lead operations, staff development, budgeting, and external relationships to ensure high-quality care and regulatory compliance.

You’ll partner with the Senior Director of Crisis Services, manage daily workflows, and ensure 24-hour coverage while coordinating with clinicians, budgets, and safety protocols.

Qualifications

• Associate’s degree in nursing and RN licensure or higher clinical qualifications required.
• Master’s degree in a human services field with LCMHC/LCAS/LMFT/LCSW/LCAS/LMS licensure pathways.
• Doctoral PsyD or related licensure as applicable per job description.

Responsibilities

• Oversee daily operations of facility-based crisis centers.
• Lead staff development, budgeting, and quality initiatives.
• Ensure 24-hour coverage and coordinate with providers and departments.
• Supervise staff including hiring, discipline, and performance reviews.
• Act as EHR super user and ensure timely data entry and corrections.
• Maintain safe equipment, meds, labs, and emergency notifications.
• Prepare budgets and monthly financial reports with leadership.
• Investigate complaints and implement corrective actions.
• Coordinate staff training and disaster preparedness.
• Participate in meetings and ensure regulatory compliance.
• Travel as required; drive responsibilities may apply.

Skills

Behavioral health experience

Adult mental health experience

Supervisory experience

Education

Associate’s or Master’s Degree

RN/LCMHC/LCAS licensure pathways

Job description

Scheduled Weekly Hours:

40

Schedule :

Monday - Friday (8am - 5pm)
Some evenings
Some weekends
On-call as needed

Pay Range Minimum:

$90,000.00

Education We’re Looking for:

Associate’s or Master’s Degree – See Job Description (Required)

Certifications We’re Looking For:

Drivers License (Valid) - USA, Licensed Clinical Addiction Specialist (LCAS) - State Substance Abuse Professional Practice Board, Licensed Clinical Mental Health Counselor (LCMHC) - State Board of Licensed Professional Counselors, Licensed Clinical Social Worker (LCSW) - State Social Work Certification and Licensure Board, Licensed Marriage and Family Therapist (LMFT) - State Marriage and Family Therapy Licensure Board, PsyD Psychologist - State Psychology Board, Registered Nurse (RN) - State Board of Nursing

Experience We’re Looking For:

Experience working in Behavioral Health| 2 Years| RequiredExperience working with adults with a mental health diagnosis and/or substance use disorder| Not RequiredSupervisory Experience| 1 Year| Required

Additional Details:

The Director of Operations, Crisis must have one of the following minimum qualifications:

• Associate’s degree in nursing and Registered Nurse (RN) licensure
• Master’s degree in a human services field and LCMHC, LCSW, LMFT, or LCAS licensure
• Doctoral degree (PsyD) in Psychology and licensure as a Licensed Psychologist

Job Description Summary:

The primary responsibility is to provide oversight of the operations of the facility-based crisis. This position provides leadership and coordination within the area of responsibility and serves as a tactical point person as it relates to the care of the people we support, staff development, physician relationships, quality initiatives, program development, and corporate-wide success.

What You’ll Do:

• Work directly with the Senior Director of Crisis Services, to manage the daily operations of the centers
• Develop and implement tactical work plans to support the goals and objectives of the FBC and the organization, including, but not limited to identifying workflows and instituting corrective actions.
• Provide effective administrative supervision and oversight, as applicable and within accepted agency guidelines, to assigned staff. This shall include, but is not limited to, responsibility for hiring, discipline, termination, training, and performance appraisals.
• Ensure effective 24-hour coverage for individuals served, as needed
• Interface with providers, manager, staff, and other departments to facilitate teamwork, communication, and improvement activities.
• Function as an electronic health record super user, working closely to ensure that appropriate training, error monitoring, and corrections are completed in a timely manner.
• Ensure that equipment and supplies are readily available at the time they are needed and in emergencies, which includes medication, lab processing and notification of emergency medical services when indicated.
• Prepare, administer, and oversee the budget and monthly financial reports in conjunction with the Sr. Director of Crisis Services and the Budget Officer. Ensure regular and clear communication with staff on budget expectations
• Investigate complaints, prepare reports on resolution, and provide an avenue for timely resolution of all concerns and complaints, including review of incidents and ensure all documentation is completed, providing feedback and plans of action if change is warranted.
• Coordinate and prepare staff for potential weather and other related disasters.
• Attend and actively participate in meetings and training as required.
• Demonstrate knowledge of and comply with all agency policies and procedures, as well as state and federal statutes and regulations related to specific program areas.
• Complete all other relevant responsibilities as assigned by the supervisor
• Maintain trainings as required and requested
• Demonstrate knowledge of emergency procedures and assist in crisis situations, including implementation of safety measures for a safe milieu.
• Complete all other relevant responsibilities assigned by the supervisor
• Driving and travel may be required

Benefits:

We offer a competitive and flexible total rewards package designed to support the diverse needs of our team members. In addition to base compensation, eligible employees have access to a range of customizable benefits and perks, which may include comprehensive health coverage, retirement plans, professional development support, and more. Specific offerings are tailored to the role, employment type, and location. We look forward to discussing the details of your personalized compensation and benefits package—and what matters most to you—during the interview process.

Make a Difference in Someone’s Life!

At Monarch, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury.

You Belong at Monarch Healthcare

You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you’ll find at Monarch Healthcare. Here, we care for people, including our team members. We offer a comprehensive, competitive benefits package that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch Healthcare will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders.

Monarch Healthcare is an Equal Opportunity Employer

Monarch Healthcare offers opportunities as diverse as the people we support and the communities we serve. Monarch Healthcare is an equal opportunity employer and we are firmly committed to supporting and celebrating all forms of diversity.

Monarch Healthcare does not accept paper applications.Any person with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Monarch Healthcare job search or selection process, should [e-mail] call [phone].

This job description in no way implies that these are the only duties and responsibilities to be performed.You will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.This job description is subject to revision at the discretion of Monarch Healthcare.

Department:

BH - Non-Service