Director of Behavioral Health Crisis Operations

Monarch - Company; Lumberton (NC); On-site; USD 81,000 - 99,000; Full time

Benefits offered by this job

Health coverage

Retirement plan

Job summary

Monarch - Company is seeking a Director of Operations, Crisis to oversee facility-based crisis services across North Carolina. The role leads staff, coordinates care, and manages budgets and reporting.

The position requires an RN or advanced degree with licensure in LCAS/LCMHC/LCSW/LMFT or PsyD and prior supervisory experience in behavioral health. On-call and after-hours coverage may be needed.

Qualifications

• Bachelor's level of education in a human services field, with required licensure (LCMH/CAS/LCSW/LMFT/LCAS) preferred.
• Experience leading crisis services or similar behavioral health programs.
• Ability to supervise staff, manage budgets, and ensure regulatory compliance.

Responsibilities

• Oversee daily operations of the crisis centers and coordinate with senior leadership.
• Develop and implement tactical work plans to meet goals and improve workflows.
• Provide administrative supervision, including hiring, discipline, and performance appraisals.

Skills

Leadership

Supervisory experience

Behavioral health

Staff coordination

Education

Associate's degree

Master's degree

Tools

EHR system

Job description

Scheduled Weekly Hours:

40

Schedule:

Monday - Friday (8am - 5pm)

Some evenings

Some weekends

On-call as needed

Pay Range Minimum:

$90,000.00

Education We're Looking for:

Associate's or Master's Degree - See Job Description (Required)

Certifications We're Looking For:

• Drivers License (Valid) - USA
• Licensed Clinical Addiction Specialist (LCAS) - State Substance Abuse Professional Practice Board
• Licensed Clinical Mental Health Counselor (LCMHC) - State Board of Licensed Professional Counselors
• Licensed Clinical Social Worker (LCSW) - State Social Work Certification and Licensure Board
• Licensed Marriage and Family Therapist (LMFT) - State Marriage and Family Therapy Licensure Board
• PsyD Psychologist - State Psychology Board
• Registered Nurse (RN) - State Board of Nursing

Experience We're Looking For:

• Experience working in Behavioral Health | 2 Years | Required
• Experience working with adults with a mental health diagnosis and/or substance use disorder | Not Required
• Supervisory Experience | 1 Year | Required

Additional Details:

The Director of Operations, Crisis must have one of the following minimum qualifications:

• Associate's degree in nursing and Registered Nurse (RN) licensure
• Master's degree in a human services field and LCMHC, LCSW, LMFT, or LCAS licensure
• Doctoral degree (PsyD) in Psychology and licensure as a Licensed Psychologist

Job Description Summary:

The primary responsibility is to provide oversight of the operations of the facility-based crisis. This position provides leadership and coordination within the area of responsibility and serves as a tactical point person as it relates to the care of the people we support, staff development, physician relationships, quality initiatives, program development, and corporate-wide success.

What You'll Do:

• Work directly with the Senior Director of Crisis Services, to manage the daily operations of the centers
• Develop and implement tactical work plans to support the goals and objectives of the FBC and the organization, including, but not limited to identifying workflows and instituting corrective actions.
• Provide effective administrative supervision and oversight, as applicable and within accepted agency guidelines, to assigned staff. This shall include, but is not limited to, responsibility for hiring, discipline, termination, training, and performance appraisals.
• Ensure effective 24-hour coverage for individuals served, as needed
• Interface with providers, manager, staff, and other departments to facilitate teamwork, communication, and improvement activities.
• Function as an electronic health record super user, working closely to ensure that appropriate training, error monitoring, and corrections are completed in a timely manner.
• Ensure that equipment and supplies are readily available at the time they are needed and in emergencies, which includes medication, lab processing and notification of emergency medical services when indicated.
• Prepare, administer, and oversee the budget and monthly financial reports in conjunction with the Sr. Director of Crisis Services and the Budget Officer. Ensure regular and clear communication with staff on budget expectations
• Investigate complaints, prepare reports on resolution, and provide an avenue for timely resolution of all concerns and complaints, including review of incidents and ensure all documentation is completed, providing feedback and plans of action if change is warranted.
• Coordinate and prepare staff for potential weather and other related disasters.
• Attend and actively participate in meetings and training as required.
• Demonstrate knowledge of and comply with all agency policies and procedures, as well as state and federal statutes and regulations related to specific program areas.
• Complete all other relevant responsibilities as assigned by the supervisor
• Maintain trainings as required and requested
• Demonstrate knowledge of emergency procedures and assist in crisis situations, including implementation of safety measures for a safe milieu.
• Complete all other relevant responsibilities assigned by the supervisor
• Driving and travel may be required

Benefits:

We offer a competitive and flexible total rewards package designed to support the diverse needs of our team members. In addition to base compensation, eligible employees have access to a range of customizable benefits and perks, which may include comprehensive health coverage, retirement plans, professional development support, and more. Specific offerings are tailored to the role, employment type, and location. We look forward to discussing the details of your personalized compensation and benefits package-and what matters most to you-during the interview process.

Make a Difference in Someone's Life!

At Monarch, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders

#M0NC