Director of Operations - Administration

Health First; Melbourne (FL); On-site; USD 150,000 - 210,000; Full time

Job summary

Health First is seeking a Director of Operations in Melbourne, FL to lead multiple hospital service lines and ensure safe, efficient patient care. This role directs operational strategy, regulatory readiness, and cross-functional execution across clinical engineering, dietary, pharmacy, and support services.

Responsibilities include budgeting, service line oversight, and leading a diverse team to achieve quality care and financial goals.

Qualifications

• Master’s degree in Business or Healthcare Administration or related field.
• At least five years of leadership experience, preferably in healthcare.
• MS Office proficiency; strong oral and written communication and presentation skills.
• Excellent interpersonal, organizational, and analytical abilities.
• Ability to work long and varied hours and handle stress.

Responsibilities

• Lead hospital departments and manage objectives and action plans.
• Plan, implement, and evaluate goals across departments.
• Oversee equipment maintenance and vendor contracts.
• Prepare facilities expansions and ensure regulatory readiness.
• Manage budgets and stock across departments.
• Collaborate on strategic planning to grow revenue.

Skills

MS Office

Interpersonal skills

Leadership skills

Decision-making

Change management

Communication skills

Education

Master’s degree in Business or Healthcare Administration or related field

Job description

POSITION SUMMARY

The Director of Operations is fully engaged in providing the environment and staff to assist physicians to perform quality care in a timely, safe, efficient, and professional manner. Direct operational responsibilities may include but are not limited to: Diagnostic Radiology, Mammography, Ultrasound, Radiology Support, Nuclear Medicine, CT, MRI, Respiratory Therapy, EEG, Pulmonary Function and Volunteer Services. The Director of Operations provides on-site leadership and has operational responsibility within matrixed areas including but not limited to: Clinical Engineering, Dietary, General Stores, Heart and Vascular Services, Housekeeping, Laboratory Services, Pharmacy, Plant Engineering (Plant Ops), Registration, Rehab Services, Safety & Security, and Transport. The Director of Operations provides operational leadership and oversight of a Hospital Division department or service line.

Job Requirements

The Director of Operations is fully engaged in providing the environment and staff to assist physicians to perform quality care in a timely, safe, efficient, and professional manner. Direct operational responsibilities may include but are not limited to: Diagnostic Radiology, Mammography, Ultrasound, Radiology Support, Nuclear Medicine, CT, MRI, Respiratory Therapy, EEG, Pulmonary Function and Volunteer Services. The Director of Operations provides on-site leadership and has operational responsibility within matrixed areas including but not limited to: Clinical Engineering, Dietary, General Stores, Heart and Vascular Services, Housekeeping, Laboratory Services, Pharmacy, Plant Engineering (Plant Ops), Registration, Rehab Services, Safety & Security, and Transport. The Director of Operations provides operational leadership and oversight of a Hospital Division department or service line.

Primary Accountabilities

• Acts under the direction of the Hospital Presidents/Vice President of Clinical Operations keeping them informed on the progress and status of departmental objectives and action plans.
• Responsible for planning, implementation, and evaluation of goals/objectives for all departments of responsibility. Meets regularly with management team to discuss the progress and status of departmental objectives and action plans.
• Plans, directs and supervises all technical aspects of departments of responsibility.
• Provides oversight and evaluation of programs and services, striving to be an industry leader.
• Directly responsible for the maintenance of existing equipment and such contractual services as may be required; recommends action on equipment modification, new equipment and essential construction within the departments
• Assists in the planning for all new departmental facilities, including equipment and personnel needs.
• Ensures assigned departments are prepared and maintain documentation to pass regulatory inspections, including TJC, AHCA, ACR, IAC, MQSA, HRS, CAP, etc.
• Participates in facility contract management through review and escalation for revision, renewal or termination.
• Represents hospital as appropriate in its relationships with customers, providers, suppliers, competitors, government agencies, professional societies and similar groups.
• Coordinates departmental purchasing and is responsible for stock level, storage and utilization. Prepares and manages operating personnel and budgets in a fiscally responsible manner
• Coordinates resources with an understanding of patient care needs, projected patient census and changes in healthcare technology. Reviews monthly operational budget and reports abnormal findings to Site Administrator/VP of Clinical Operations.
• Participates in the development of hospital strategic plan and provides direction in all areas of responsibility to ensure continued growth, increase revenues and operating income consistent with goal for the fiscal year.

Leadership Accountabilities

• Define and communicate a clear, compelling vision for the team that effectively ties into the mission and vision of Health First and inspire the team to achieve that vision.
• Provide leadership, motivation, coaching, feedback and support to foster and strengthen growth and development of an effective, high performing team.
• Lead change through effective communication, explaining the connection and value to the organization, creating stronger buy-in and urgency, while understanding impact to the team to obtain commitment.
• Demonstrate openness to hearing diverse ideas and thoughts; create a sense of inclusivity; and encourage collaboration across teams to help break down silos to meet the team’s and organization’s goals.
• Recruit, select, grow, and retain highly engaged, high performing diverse and inclusive associates.
• Display strong strategic and financial acumen in areas of responsibility in alignment with the organization's strategic objectives.

MINIMUM QUALIFICATIONS

• Education: Master’s degree in Business or Healthcare Administration or related field.
• Work Experience: At least five (5) years of leadership experience, preferably in healthcare.
• Licensure: None
• Certification: None
• Skills/Knowledge/Abilities:
  • Keyboarding skills and proficiency in MS Office Suite applications with excellent oral and written communication and presentation skills.
  • Excellent interpersonal skills to effectively interact with all levels of associates and executive leadership.
  • Demonstrated leadership skills with ability to continually assess and prioritize accordingly.
  • Excellent organizational skills with ability to adapt to and implement change.
  • Flexibility and availability to work long and varied hours.
  • Critical thinking and decision-making skills with ability to interpret data.
  • Ability to respond appropriately in stressful and emergent situations.

Preffered Qualifications

• Work Experience: At least five (5) years of leading and managing a hospital service or multiple departments within a hospital.

Physical Requirements

• Majority of time involves sitting or standing; occasional walking, bending, and stooping.
• Long periods of computer time or at workstation.
• Light work that may include lifting or moving objects up to 20 pounds with or without assistance.
• May be exposed to inside environments with varied temperatures, air quality, lighting and/or low to moderate noise.
• Communicating with others to exchange information.
• Visual acuity and hand-eye coordination to perform tasks.
• Workspace may vary from open to confined.
• May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle.

Benefits

ABOUT HEALTH FIRST

At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve.

Schedule : Full-Time Shift Times : Days Paygrade : PG-EDR