Director of Operations

Swooped; United States; Remote; USD 120.000 - 135.000; Vollzeit

Benefits dieser Stelle

Annual benefits stipend

Flexible paid time off

Remote-friendly environment

Zusammenfassung

Swooped is seeking a full-time Director of Operations to lead and scale our remote operations. Reporting to the COO, this senior role drives strategy, oversees HR, finance and governance, and partners with executives to ensure operational excellence and financial health.

The ideal candidate blends strategic thinking with hands-on execution, fiscally disciplined decision-making, and the ability to build trust across teams in a mission-driven nonprofit. Remote work with national scope is expected.

Qualifikationen

• 5+ years of experience in operations, finance, or HR within a nonprofit or fast-growing org.
• Demonstrated expertise in financial management, budgeting, forecasting and cash flow analysis.
• Strong HR, talent management, and organizational development experience.
• Knowledge of nonprofit compliance, employment law and risk management.
• Ability to lead, mentor and develop remote teams within a mission-driven environment.
• Strategic thinking with analytical rigor and proactive decision-making.
• Excellent communication and cross-team alignment skills.

Aufgaben

• Design and oversee hiring processes and talent development.
• Oversee compensation philosophy, payroll, benefits, and contract labor records.
• Develop financial dashboards, monthly reports and ROI analysis for expansion projects.
• Maintain cash flow forecasts, risk flags, and reserve planning.
• Ensure regulatory compliance and manage insurance, workers' comp, and legal matters.
• Lead and mentor the operations team; coordinate board and cross-functional meetings.

Kenntnisse

Strategic leadership

Financial stewardship

People management

Remote leadership

Nonprofit governance

HR & payroll oversight

Communication & alignment

Tools

Google Workspace

Slack

Asana

Project management tools

Jobbeschreibung

The organization is seeking a full-time, 100% remote Director of Operations to lead and scale its operations department. Reporting directly to the Chief Operating Officer, this senior leadership position is critical to organizational growth and financial health. The Director of Operations will drive strategic operations, lead a high-performing team, and partner with executive leadership across the organization to ensure operational excellence and sound financial governance.

The ideal candidate combines strategic thinking with hands-on execution, brings fiscal discipline and analytical rigor to complex decisions, and excels at building trust and alignment across teams while navigating ambiguity in a mission-driven nonprofit environment.

Key Responsibilities

Human Resources & Talent Management

• Design and implement hiring processes that attract and retain top talent.
• Guide salary negotiations.
• Partner with managers to manage staff performance and assist with team development.
• Oversee annual performance review processes and training programs for managers.
• Integrate organizational core values into all stages of the employee life cycle.
• Review benefits structures, recommend updates, and oversee benefits administration.
• Own the organization's compensation philosophy and structure.
• Manage payroll systems and ensure tax and regulatory requirements are met.
• Oversee contract labor acquisition, maintain contractor records, and report on key contractor metrics.

Finance, Budget & Financial Leadership

• Develop and maintain financial dashboards tracking key metrics.
• Produce monthly financial reports translating data into actionable insights and strategic implications.
• Monitor financial health and proactively flag risks and opportunities.
• Build financial models to evaluate ROI on expansion initiatives and strategic investments before implementation.
• Develop rolling cash flow forecasts and scenario models to inform reserve strategy and proactive financial decision-making.
• Oversee all financial operations, including accounting, payroll, accounts payable/receivable, cash management, and financial compliance.
• Maintain state and federal compliance, proactively identifying new legal and regulatory requirements.
• Maintain workers' compensation policies at national and state levels, ensuring no lapses in required registrations or insurance.
• Coordinate FMLA, ADA, and other compliance-related processes, identifying new laws that may impact the organization.
• Manage legal claims and lawsuits, coordinating with outside counsel on contract reviews and personnel matters.
• Maintain organizational insurance policies and make recommendations on coverage adjustments.
• Mentor, coach, and develop operations department personnel.
• Schedule and facilitate departmental meetings and oversee annual and quarterly goals.
• Maintain organizational systems and tools, managing user access and permissions across platforms.
• Supervise the planning of board meetings and coordinate in-person team meetings.

Required Qualifications

• 5+ years of experience in operations, finance, human resources, or a related field within a nonprofit, mission-driven, or fast-growing organization.
• Demonstrated expertise in financial management, budgeting, forecasting, and cash flow analysis.
• Strong understanding of and experience in human resources, talent management, and organizational development.
• Knowledge of nonprofit compliance, employment law, and risk management.
• Demonstrated ability to lead, mentor, and develop high-performing teams in a remote environment.
• Strategic thinking skills combining analytical rigor with practical problem-solving and proactive decision-making.
• Excellent communication skills with the ability to articulate complex concepts clearly and build alignment across teams.
• Comfort with ambiguity and the ability to navigate change in a fast-moving nonprofit environment.
• Deep commitment to the organization's mission and a demonstrated ability to exemplify organizational values.
• Experience with Google Workspace, Slack, and project management tools.
• A computer with reliable internet access.

Preferred Qualifications

• Interest in or experience with artificial intelligence tools.
• Familiarity with Asana.

This is a full-time, 100% remote position based in the United States, with work conducted from a home office. The organization provides a flexible work environment with flexible scheduling.

Compensation and Benefits

The starting pay range for this role is $120,000–$135,000, commensurate with experience.

In addition to base salary, the organization offers an annual benefits stipend of $8,000, paid in equal increments in each paycheck once an employee becomes benefits-eligible. The stipend may be applied toward a benefits package—including health, vision, and dental insurance, and retirement accounts—or, if benefits are not elected, received as taxable regular income added to salary. The organization also provides flexible paid time off.

Work Authorization

The organization participates in E-Verify and will provide the federal government with Form I-9 information to confirm authorization to work in the United States. If E-Verify cannot confirm work authorization, the organization is required to provide written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) to resolve the issue before taking any adverse action, including termination of employment. E-Verify is used only after a job offer has been accepted and Form I-9 has been completed.