Director of Operations

Hardee; Thomasville (AL); On-site; USD 120,000 - 180,000; Full time

Job summary

Hardee's is seeking a Director of Franchise Operations to oversee restaurant operations across a geographic region, driving sustained growth, profitability, and the execution of brand strategies to ignite market share and guest experience.

You will lead the field and franchise leadership team, coordinate initiatives, manage multiple projects, and travel approximately fifty percent while partnering with Finance, Operations, Marketing and HR to deliver measurable results in a fast-paced,

Qualifications

• Must manage multiple priorities to drive brand growth and profitability.
• Must be able to travel to restaurants and interact with executive teams.
• Experience with Microsoft Office Suite and data analysis.
• Familiarity with restaurant operations concepts, practices and procedures.
• Ability to manage multiple projects/directions simultaneously.
• Strong analytical and organizational skills with a focus on process improvement.
• Demonstrates high level of confidentiality and integrity.
• Proven ability to collaborate with Finance, Operations, Marketing and HR.

Responsibilities

• Provide leadership to field and franchise leadership teams with clear expectations and follow-up.
• Lead implementation of initiatives with milestones and metrics oversight.
• Build strong relationships with franchise partners through ongoing communication.
• Drive strategic initiatives and monitor results for necessary changes.
• Develop and execute growth strategies to hit revenue and profitability goals.
• Support operational processes to meet customer needs.
• Lead and participate in presentations, negotiations and meetings with executive teams.
• Create a dining experience that strengthens existing relationships and attracts new guests.
• Collaborate with the executive team to shape brand strategy.

Skills

Franchise operations

Leadership

Strategic planning

Financial acumen

MS Office

Cross-functional teamwork

Communication

Travel 50%

Education

Bachelor's degree in Business/Operations

Tools

Microsoft Office Suite

Job description

Director of Operations

POSITION SUMMARY

Director of Franchise Operations oversees all franchise restaurant operations for a geographic region. This oversight includes the continued growth and development of restaurants and ensuring the achievement of sales and profitability initiatives. This role will also provide input to all brand strategies to further ignite business growth and market share.

ESSENTIAL FUNCTIONS

May perform any or all the following duties:

• Provides leadership and accountability to the field and franchise leadership team through clear expectations, coordinating efforts, and follow-up.
• Plays a key role in executing initiatives through the implementation of plans and oversight of milestones and metrics.
• Builds strong relationships with franchise partners by maintaining frequent and ongoing communication, tracking, and follow-up.
• Leads implementation of strategic initiatives while monitoring and gauging results to determine appropriate changes.
• Develops and executes a strategy to grow long-term business and achieve assigned revenue and profitability goals.
• Supports operational processes to effectively execute based on customer needs.
• Leads, develops, & participates in presentations, negotiations, operational meetings, and conferences with executive team.
• Creates a dining experience that enhances relationships with existing customers while fostering new relationships.
• Collaborates with executive team to develop the brand’s strategies.

POSITION QUALIFICATIONS/CORE COMPETENCIES

• Must have expertise in managing multiple priorities concurrently to effectively provide insight that builds the brand.
• Must be able to drive to restaurants and interact with executive team, and work in an office environment at times.
• Must have experience with Microsoft Office Suite.
• Must be familiar with a variety of restaurant operations concepts, practices, and procedures.
• Must have the ability to manage multiple projects/directions simultaneously.
• Must display strong analytical and organizational skills and have the ability to identify and implement process improvement strategies with positive business results.
• Must have strong work ethics and a high level of confidentiality to ensure proper handling of sensitive information.
• Proven track record and ability to work closely with Finance, Operations, Marketing, and Human Resources teams.
• Able to work in a fast-paced, dynamic, and challenging environment.

WORK ENVIRONMENT

• Fast-paced, high volume of activity, and a deadline-driven environment.

PHYSICAL DEMANDS

• Sitting for extended periods of time, using a telephone, typing and/or operating a computer and/or mouse
• Travels as needed, approximately fifty (50)%

THE COMPANY RETAINS THE RIGHT TO CHANGE OR ASSIGN OTHER DUTIES TO THIS POSITION AS

• DEEMED APPROPRIATE WITH OR WITHOUT NOTICE.

For 60 years, Hardee's has brought communities together with quality, delicious food. With more than 1,800 restaurants across the U.S., and locations in 14 countries, we are committed to the best tasting food to better serve our guests--From Made From Scratch Biscuits and Hand-Breaded Chicken Tenders.