Director of Operations

Thredup; Suwanee (GA); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Competitive salary

Stock ownership eligibility

RSU awards

401k with company match

Flexible PTO + holidays

Sabbatical after 3 years

Parental leave

Job summary

ThredUp is seeking a results-driven Director, Operations to lead DC06 in Georgia, a 350,000+ sq ft, highly automated distribution center. You will own the site’s P&L, safety culture, and end-to-end operations, including inbound, outbound, and returns, across 600+ team members.

You will report to the VP of Operations and lead through an Operations Manager and Area Managers, driving cost efficiency, productivity, and quality while managing a 7-day operation with a continuous improvement mindset.

Qualifications

• 10+ years leading high-volume distribution or fulfillment operations.
• Proven P&L ownership with focus on cost, productivity, safety and quality.
• History of building safety cultures with OSHA/regulatory compliance.
• Experience leading large hourly teams across multiple shifts in automated facilities.
• Fluency with WMS and the tech stack of a modern DC.
• Data-driven site management and KPI discipline.
• Willingness to lead a seven-day operation (including weekends/holidays).
• Bachelor’s degree required; Master’s degree a plus.

Responsibilities

• Own the entire building and P&L for DC06 Georgia.
• Establish and sustain a safety culture on the floor and across shifts.
• Oversee inbound, outbound, and returns with millions of items passing through.
• Manage productivity, safety, quality, and cost per item via the scorecard.
• Staff and run a 20/7 operation, aligning labor with demand.
• Identify and eliminate wasted steps, layout inefficiencies, and automation gaps.
• Influence facility and capital decisions shaping next steps for the site.
• Develop leadership bench by growing Area Managers into operators.

Skills

Ops leadership

Data-driven management

Safety culture

P&L ownership

Multi-shift leadership

WMS proficiency

Automation experience

Seven-day operation

Education

Bachelor’s degree in related field

Master’s degree (bonus)

Tools

Warehouse Management Systems

Job description

About ThredUp

ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp’s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.

About ThredUp

ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp’s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.

Recognized on TIME Most Influential Companies of 2023, Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022.

ThredUp runs one of the biggest resale operations on the planet, and our distribution centers are where the whole thing actually happens. Every item someone sends us gets received, inspected, photographed, listed, stored, picked, and shipped back out; by our teams, in our buildings. We’re looking for a Director, Operations to lead DC06 in Georgia, one of the biggest and most demanding sites in the network. DC06 is a 350,000+ square foot, heavily automated building that runs close to around the clock. Every shift, every day, weekends included, with 600+ team members moving product through inbound, outbound, and returns. As the site leader, you'll be trusted to lead this operation and the people who make it run. You'll report to the VP of Operations and carry full P&L accountability for the site. You'll lead through an Operations Manager and a team of Area Managers, and you'll be responsible for building a team and culture where people want to do their best work. Safety, performance, cost, and the experience of our team members are yours to lead, in partnership with your peers across the network.

What You’ll Own

• The whole building and the P&L that comes with it, this is your site to run
• A safety culture you set from the floor, not a poster in the break room, everyone goes home the way they came in, every shift
• The daily pulse of the operation across inbound, outbound, and returns, millions of secondhand items moving through your doors and back out into the world
• The scorecard: productivity, safety, quality, and cost per item, you’ll know these numbers cold and so will your team
• Staffing a 20/7 operation that never really sleeps, matching labor to a volume curve that doesn’t sit still
• Hunting down every wasted step, bad layout, and automation gain hiding in the building, then going after it
• A real say in the facility and capital decisions that shape what this site can do next
• Building the leadership bench under you, growing Area Managers into the operators who run this place next

What You Bring

• 10+ years running high-volume distribution or fulfillment operations, with the results to show for it
• A track record of owning a P&L and actually moving the numbers; cost, productivity, safety, quality
• A real history of building safety cultures that stick, with OSHA and the regulatory side handled
• Experience leading big hourly teams across multiple shifts in a heavily automated building
• Fluency with warehouse management systems and the whole tech stack a modern DC runs on
• A head for the data and the discipline to run the site by it, not by gut
• The flexibility to lead a seven‑day operation; weekends, holidays, and the occasional late‑night call when the building needs you
• A bachelor’s degree

Bonus points

• A master’s degree
• Lean, Six Sigma, or other continuous-improvement chops
• Time spent in resale, reverse logistics, or returns-heavy operations

Where

Onsite at DC06 in Georgia. This one’s hands‑on. You lead it from the floor, not from a laptop.

This role is not eligible for visa sponsorship.

What We Offer

• Competitive salary (we leverage market data)
• Many ThredUp employees also have the opportunity to own shares of ThredUp stock and are eligible for discretionary restricted stock unit awards
• Employee stock purchase plan
• Flexible PTO (take the time you need) + 13 company holidays
• Paid Sabbatical after 3 years of full time employment
• Generous paid parental leave for new mothers and fathers
• Medical, dental, vision, 401k, life and disability insurance offered
• We live by our Core Values of Transparency, SpeakingUP, Thinking Big, Infinite Learning, Influencing Outcomes & Seeking the Truth

We believe diversity, inclusion and belonging is key for our team

At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one‑of‑a‑kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you.

If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email [e-mail] the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response.