Director of Operations

Flynn Group; Springfield (MO); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) plan with company match

Generous paid time off

Monthly bonuses

Job summary

A leading franchise operator in Springfield, Missouri is seeking a Director of Operations to inspire and empower multi-unit managers while driving operational excellence. The role requires a bachelor's degree in a related field, 5+ years of multi-unit management experience, strong analytical and leadership skills, and a flexible work schedule. This position offers a comprehensive benefits package and opportunities for career growth.

Qualifications

• 5+ years of multi-unit management experience, ideally with a national chain.
• Proven ability to analyze and drive business results.
• Flexibility to work a variable schedule and travel.

Responsibilities

• Recruit, train, and mentor Area Directors and General Managers.
• Set ambitious performance goals and champion operational standards.
• Analyze data to implement innovative strategies to boost sales.

Skills

Analytical skills

Leadership

Communication

Organizational skills

Collaboration

Education

Bachelor’s degree in Business or related field

Tools

Microsoft Office Suite

Job description

Director of Operations – Flynn Group: Lead, Inspire, and Grow with a Global Leader!

Join Flynn Group, the world’s largest franchise operator since 1999, and become part of a dynamic organization that operates a diverse portfolio of iconic, world-class restaurant and fitness brands. Our mission is to be the premier operator in every brand we champion, guided by our core values: Care Genuinely for People, Play Like a Champion, and Win as One.

We’re seeking a dynamic Director of Operations to drive success across our multi-unit market. In this pivotal role, you’ll inspire and empower Area Directors, General Managers, and Assistant Managers to excel, ensuring operational excellence while upholding our culture, values, and ethical standards.

What You’ll Do:

• Lead with Vision: Recruit, train, and mentor Area Directors and General Managers, fostering an inclusive environment that values diversity and promotes work/life balance.
• Drive Excellence: Set ambitious performance goals, champion operational standards, and hold teams accountable to deliver outstanding results.
• Grow the Business: Leverage sharp business acumen to analyze data, implement innovative strategies to boost sales, and optimize operational efficiency.
• Foster Trust & Safety: Build a workplace where safety, asset protection, and integrity are core to daily operations.
• Solve Strategically: Anticipate challenges, adapt solutions, and use data-driven gap analysis to keep performance on track.
• Collaborate & Communicate: Lead impactful Period and Quarterly Business Reviews, share changes transparently, and foster a culture of open feedback and teamwork.
• Grow Continuously: Engage in company-sponsored learning and pursue personal and professional development to stay ahead.

What You Bring:

• Bachelor’s degree in Business, Finance, Hospitality, or a related field (or equivalent experience).
• 5+ years of multi-unit management experience, ideally with a national chain, plus 3-5 years supervising multi-unit leaders.
• Proven ability to analyze and drive business results at an organizational level.
• Exceptional communication, leadership, and collaboration skills to unite diverse teams.
• Strong organizational and analytical skills, with proficiency in Microsoft Office Suite.
• A positive, team-oriented mindset and willingness to travel within your assigned area.
• Flexibility to work a variable schedule, including evenings, weekends, and holidays, with a valid driver’s license and auto insurance.

Physical Requirements:

• Ability to stand and walk for extended periods in fast-paced environments with exposure to noise, heat, or cold.
• Willingness to travel to locations and meeting venues as needed.

Why Join Us? At Flynn Group, we’re committed to your success. You’ll enjoy:

• A comprehensive benefits package, including medical, dental, vision, life insurance, HSA, short- and long-term disability, legal plan, pet insurance, and an Employee Assistance Program.
• A 401(k) plan with company match and tuition reimbursement through Colorado Technical University.
• Generous paid time off and access to employee resource groups.
• Monthly bonuses to reward your impact.
• Opportunities to grow your career with a global franchise leader.

Location & Schedule: You’ll need to live within the geographic area you support and be prepared for a flexible schedule, including extra hours, weekends, and holidays. Travel within your area and occasional organization-wide travel is required.

Our Commitment to You: Flynn Group is an equal opportunity employer dedicated to a diverse and inclusive workplace. We provide reasonable accommodations for individuals with disabilities—please let us know how we can support you during the application process.