Director of Operations

Highplains Brew; Siloam Springs (AR); On-site; USD 150,000 - 190,000; Full time

Job summary

High Plains Brew seeks a Director of Operations to unify multi-state operations and drive scalable growth. You will lead Regional Managers, build leadership depth, and implement robust systems to ensure consistent performance across markets.

The role requires extensive travel and relocation to support stand openings, coach leadership, and uphold company standards while partnering with finance, HR, and development teams.

Qualifications

• Proven multi-unit leadership in quick-service, coffee, restaurant, or retail operations.
• Strong financial acumen with P&L responsibility and cost control.
• Track record of building leadership pipelines and coaching diverse teams.

Responsibilities

• Lead Regional Managers and field leaders to ensure execution of company standards.
• Drive operational performance and profitability across markets through coaching and systems.
• Develop leadership infrastructure, succession planning, and accountability programs.

Skills

Multi-unit leadership

P&L management

Operational excellence

Coaching & development

Travel readiness

Education

Bachelor's degree in Business/Management/Hospitality

Tools

ERP systems

Job description

The Director of Operations is the senior operational leader responsible for driving operational excellence across High Plains Brew's multi-state operations. Reporting directly to the Chief Operating Officer, this role leads Regional Managers, develops future leaders, strengthens operational systems, and partners with Company leadership to scale the organization through its next phase of growth.The Director of Operations is responsible for the day-to-day performance of High Plains Brew's existing operations while building the leadership infrastructure, operational consistency, and accountability necessary to support the Company's continued expansion.CompensationCompetitive salary and performance-based bonus opportunity. Compensation will be commensurate with experience, qualifications, and demonstrated leadership ability.Essential Duties & ResponsibilitiesLead, coach, mentor, and develop Regional Managers and field-level leadership.Drive operational excellence and ensure consistent execution of Company standards across all markets.Improve operational performance through coaching, accountability, and leadership development.Develop and strengthen leadership systems, succession planning, and accountability programs.Partner with Finance, Human Resources, Development, and New Stand Operations to support Company initiatives.Drive profitability by monitoring labor, operational performance, and financial results.Build scalable operational systems and Standard Operating Procedures to support future growth.Conduct regular field visits, operational audits, and leadership coaching.Support operational readiness for new stand openings and successful transitions into regular operations.Champion High Plains Brew's culture, mission, and core values throughout the organization.Travel extensively throughout Company markets to support leaders, strengthen operations, and drive organizational excellence.Required QualificationsProven multi-unit leadership experience, preferably in quick-service restaurant, coffee, restaurant, or retail operations.Demonstrated success leading, coaching, and developing Regional Managers, District Managers, Area Managers, or other multi-unit leaders.Strong operational, financial, and business acumen, including experience managing labor, operational performance, and P&L results.Experience building or improving operational systems, processes, and leadership infrastructure within a growing organization.Excellent leadership, communication, coaching, and relationship-building skills.Ability and willingness to travel extensively throughout High Plains Brew's operating markets. This is a field-based leadership role requiring significant time alongside Regional Managers and stand leadership to coach, develop, and support operational excellence while driving the Company's continued growth.Willingness to relocate to Lincoln, Nebraska.Leadership style centered on accountability, servant leadership, integrity, and developing others.Preferred QualificationsBachelor's degree in Business, Management, Hospitality, or a related field (preferred but not required).Experience leading operations for a rapidly growing multi-unit organization.Experience developing Regional, District, or Area Managers.Experience supporting organizational growth, change management, and leadership development initiatives.