Director of Operations

Satterfield & Pontikes Construction; San Antonio (TX); On-site; USD 150,000 - 210,000; Full time

Job summary

Satterfield & Pontikes Construction is seeking a Director of Operations to oversee day-to-day activities and ensure the organization is managed and performing efficiently.

This role involves leading multiple departments, setting metrics, reviewing procedures, budgeting, and driving improvements in customer service and workflow. A strong background in business, finance, and leadership is essential.

Qualifications

• Master's degree in Business Administration is required.
• At least 10 years of related experience.
• Thorough understanding of practices, theories, and policies involved in business and finance.
• Excellent verbal and written communication and interpersonal skills.
• Excellent managerial and diplomacy skills.
• Extremely proficient in Microsoft Office Suite or related software.
• Excellent organizational skills and attention to detail.
• Excellent analytical, decision‑making, and problem‑solving skills.

Responsibilities

• Oversees day-to-day operations across departments to improve efficiency.
• Establishes metrics and guidelines to evaluate performance.
• Reviews and improves business procedures.
• Plans and monitors budgets and cost of sales.
• Communicates changes to managers and staff.
• Ensures safe and adequate work environments.
• Leads coordination among operations, engineering, technology, and customer service.

Skills

Leadership

Verbal and written communication

Interpersonal skills

Problem solving

Analytical thinking

Organizational skills

Microsoft Office Suite

Education

Master's degree in Business Administration

Tools

Microsoft Office Suite

Job description

Overview

The Director of Operations will oversee the day‑to‑day activities of the company, ensuring that the organization is managed and performing efficiently and effectively.

Essential Job Functions

• Establishes quantitative and qualitative metrics, guidelines, and standards by which the company's efficiency and effectiveness can be evaluated; identifies opportunities for improvement.
• Reviews, analyzes, and evaluates business procedures.
• Implement policies and procedures that will improve day‑to‑day operations.
• Ensure work environments are adequate and safe.
• Oversees manufacturing, purchasing, and sales departments, ensuring each is reaching goals set by departmental and company leadership.
• Plans, directs, controls, implements, evaluates, monitors, and forecasts budgets and cost of sales in each division to achieve financial objectives.
• Communicates and explains new directives, policies, or procedures to managers; for major changes, meets with entire operations staff to explain changes, answer questions, and maintain morale.
• Improve customer service and satisfaction through policy and procedural changes.
• Leads coordination and integration of efforts among operations, engineering, technology, and customer service divisions to produce smoother workflow and more cost‑effective business processes.
• Projects a positive image of the organization to employees, customers, industry, and community.
• Performs other related duties as assigned.

Competencies

• Leadership
• Financial Acumen
• Mentorship
• Influence
• Developing Others
• Enterprise Perspective
• Change Management
• Strategic Thinking
• Brand Steward

Physical Activities and Requirements

• May require lifting and carrying light loads, 10 or more pounds (e.g., boxes, small equipment, materials) and stooping or kneeling (e.g., filing documents in lower file drawers, picking up items from floor, or removing and replacing items on lower shelving).
• Strong manual dexterity for the use of common office equipment (e.g., computers, mobile devices, copiers, etc.).

Required Skills and Qualifications

• Master's degree in Business Administration required.
• Extensive and diversified background with at least 10 years of related experience.
• Thorough understanding of practices, theories, and policies involved in business and finance.
• Superior verbal and written communication and interpersonal skills.
• Superior managerial and diplomacy skills.
• Extremely proficient in Microsoft Office Suite or related software.
• Excellent organizational skills and attention to detail.
• Excellent analytical, decision‑making, and problem‑solving skills.
• Activities include extended periods of sitting, movement, and extensive work at a computer and phone.