Director of Operations

Interstate Premier; Phoenix, Northern (AZ, KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Interstate Premier Facility Services seeks a Director of Operations to lead our cleaning and custodial operations across multiple Phoenix-area facilities. You will develop strategic initiatives, oversee daily operations, and ensure the highest standards of cleanliness, safety, and efficiency.

You will manage custodial teams, implement policies, optimize staffing, and drive continuous improvement through data and new technologies while upholding OSHA compliance and a culture of accountability.

Qualifications

• 7–10 years of progressive operations leadership experience in janitorial/facilities management or related services.
• Extensive janitorial/industrial cleaning and facilities maintenance background.
• Proven leadership of large custodial teams in fast-paced environments.
• Expertise in floor care techniques (buffing, stripping, sealing, polishing).
• Knowledge of safety protocols related to custodial work and OSHA compliance.
• Strong organizational and communication skills for training and cross-department coordination.

Responsibilities

• Develop and implement comprehensive janitorial policies, procedures, and standards to ensure consistent service quality across all sites.
• Lead, motivate, and manage a diverse team of custodial staff, including supervisors and frontline cleaners, to achieve operational excellence.
• Oversee scheduling, staffing levels, training programs, and performance evaluations to optimize team productivity.
• Coordinate with facilities management to plan and execute routine cleaning, deep cleaning, floor care, and specialized maintenance tasks.
• Monitor supply inventory levels; order and manage cleaning supplies, equipment maintenance, and safety gear to ensure smooth operations.
• Conduct regular inspections to verify cleanliness standards are met; address deficiencies promptly with corrective actions.
• Collaborate with health and safety teams to enforce compliance with OSHA regulations and industry best practices.
• Drive continuous improvement initiatives by analyzing operational data, implementing innovative cleaning techniques, and adopting new technologies.

Skills

Operations leadership

Janitorial experience

Team leadership

Safety compliance

Facility maintenance

Staff training

Process improvement

Job description

Overview

We are seeking a dynamic and experienced Director of Operations to lead and elevate our cleaning and custodial services across multiple facilities. This vital role requires a proactive leader who can develop strategic initiatives, oversee daily operations, and ensure the highest standards of cleanliness, safety, and efficiency. As the driving force behind our janitorial team, you will foster a culture of excellence, accountability, and continuous improvement to create pristine environments that promote health and productivity.

Duties & Responsibilities

• Develop and implement comprehensive janitorial policies, procedures, and standards to ensure consistent service quality across all sites.
• Lead, motivate, and manage a diverse team of custodial staff, including supervisors and frontline cleaners, to achieve operational excellence.
• Oversee scheduling, staffing levels, training programs, and performance evaluations to optimize team productivity.
• Coordinate with facilities management to plan and execute routine cleaning, deep cleaning, floor care (including buffing), industrial cleaning, and specialized maintenance tasks.
• Monitor supply inventory levels; order and manage cleaning supplies, equipment maintenance, and safety gear to ensure smooth operations.
• Conduct regular inspections to verify cleanliness standards are met; address deficiencies promptly with corrective actions.
• Collaborate with health and safety teams to enforce compliance with OSHA regulations and industry best practices for commercial and residential cleaning environments.
• Drive continuous improvement initiatives by analyzing operational data, implementing innovative cleaning techniques, and adopting new technologies.

Requirements

Skills & Requirements

• 7–10 years of progressive operations leadership experience, preferably within janitorial, facilities management, or related service industries.
• Extensive janitorial experience with a strong background in commercial cleaning, industrial cleaning, and facilities maintenance.
• Proven leadership skills in managing large custodial teams within fast-paced environments.
• Expertise in floor care techniques such as buffing, stripping, sealing, and polishing surfaces.
• Knowledge of residential painting processes as they relate to facility upkeep is a plus.
• Strong understanding of safety protocols related to custodial work including proper use of cleaning chemicals and equipment.
• Excellent organizational skills with the ability to prioritize tasks efficiently while maintaining attention to detail.
• Effective communication skills for training staff, coordinating with other departments, and reporting on operational performance.

Interstate Premier Facility Services Provider is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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