Director of Operations

Mendocino Farms; Phoenix (AZ); On-site; USD 120,000 - 180,000; Full time

Job summary

Mendocino Farms in Phoenix, AZ is seeking a Director of Operations to lead field operations and develop high-performing restaurant teams across the market. You will drive operational excellence, oversee P&L, and shape regional strategy with the Operations Leadership Team.

The role requires travel to all Arizona Mendocino Farms locations and periodic travel to Los Angeles. Strong leadership, communication, and results focus are essential.

Qualifications

• 7+ years of successful restaurant management/leadership operations experience.
• Senior leadership experience leading large restaurant teams in geographically dispersed environments.
• Ability to lead people and get results through others.
• Organize and manage multiple priorities.
• Proficient with Microsoft Office and Excel.
• Strong written and verbal communication skills.

Responsibilities

• Manage field operations teams to deliver on Selling Happy.
• Monitor and drive flawless execution in day-to-day operations across all locations.
• Hire, train, develop, retain and evaluate leadership talent.
• Develop strategic and tactical plans for the market with accountability.
• Monitor business metrics and coach based on data to adjust goals.
• Develop and execute plans to meet sales and profitability targets.
• Champion operating culture and ensure high standards.
• Oversee openings of new restaurants in the market.
• Build cross-functional partnerships across the company.
• Deliver on company goals and KPIs and communicate with executive leadership.
• Lead by example with coaching and visibility, including after-hours emergencies.
• Forecast and present conclusions/recommendations to the executive team.
• Ensure compliance with local laws, food safety, and labor regulations.

Skills

Restaurant management

Operations leadership

Team development

Communication

Multi-site leadership

Excel

Microsoft Office

Tools

Microsoft Office

Job description

We are Mendocino Farms, a unique, fast-casual restaurant concept breaking all the old paradigms of the restaurant business. At Mendocino Farms, we exist to sell more than just sandwiches, we sell happy. We are where the neighborhood comes together over inspired sandwiches and soulful salads made from thoughtfully sourced ingredients.

Our name comes from legendary Mendocino County, a town known for pioneering the slow food movement and sustainable farming. At Mendo, we make daily decisions that reinforce our values of being trailblazers, learning and growing, building a ‘we’ culture, winning the day for our guests and our team members to ultimately, selling happy!

SUMMARY

As a DIRECTOR OF OPERATIONS for Mendocino Farms you will lead a team of restaurant operators focused on operational excellence. You will be responsible for leading, managing and developing our operators throughout the Phoenix Area. You’ll be an active member of the Operations Leadership Team and help to shape operations strategy as well as ensure that the company’s strategic initiatives come to light in your market.

The right candidate is a proven leader and operator, familiar with high growth environments, skilled at managing a P&L, is an excellent communicator, sets a high bar for him/herself, and is adept at developing talent. If you are someone who thrives in a critical leadership position and gains personal satisfaction when sharing knowledge and driving operational excellence, then this is a great role for you.

This role will be based in the Phoenix Area and will require travel to all Arizona Mendocino Farms locations, and periodic travel to Los Angeles.

RESPONSIBILITIES

• Manage field operations teams to deliver on our mission of Selling Happy
• Monitor and drive flawless execution in day-to-day operations; visit our restaurants often to ensure that all aspects of the business meet established guidelines and standards across all dayparts and parts of the week.
• Hire, train, develop, retain and evaluate leadership talent to create and maintain high performing teams that reduce turnover, create succession & growth and ensure that our top talent is ready to take on additional responsibilities.
• Assist with the development of strategic and tactical plans for the market and ensure the completion of each, holding individuals accountable to assigned tasks.
• Monitor all aspects of the business in-person and by using the various methods and reporting tools available (Daily sales reports, score cards, guest insights, labor and food cost tools), and then use the data and personal observations to coach and re-established goals.
• Develop and execute plans and initiatives that consistently achieve and beat the company's desired sales and profitability targets for both existing and newly established operations.
• Champion the operating culture by delivering a high level of system-wide operations execution that exceed guest expectations in each restaurant, every shift, every time; build a culture of accountability to financial and operational standards.
• Ensure flawless opening, execution and results of new restaurant openings by playing an active role during pre and post opening.
• Develop and maintain relationships across the company to ensure productive partnerships with various cross functional business partners and disciplines at Base Camp
• Deliver consistently on the company's goals and KPI’s
• Exhibit leadership by example through effective coaching, motivating and reinforcing the company's operating principles and core values while maintaining a high level of visibility with company operations.
• Demonstrate progress through analysis and forecasting and presentation of conclusions and recommendations to the executive team.
• Ensure compliance with all local laws and regulations as well as company policy as it relates to the running of your market especially as it relates to food safety and labor laws
• Maintain a strong industry network and local market knowledge for our brand.
• The role requires responding to critical and urgent, non-routine operational matters and emergencies outside of standard business hours. When on approved PTO, there is the option to delegate emergency coverage to a colleague.

ESSENTIAL SKILLS AND EXPERIENCE:

• 7+ years of successful restaurant management/leadership operations experience required.
• Previous senior leadership experience leading large restaurant teams in a geographically dispersed operations environment
• Demonstrated ability to lead people and get results through others.
• Ability to organize and manage multiple priorities
• Familiar with Microsoft Office, and experience with using Excel.
• High performance teams and a strong team player
• Skill in assessing and prioritizing multiple tasks, projects, and demands
• Strong written and verbal communication skills

Physical Requirements:

• Must be able to lift 50 pounds.
• Sitting / standing 8-14 hours.
• Hand use: single grasping, fine manipulation, pushing and pulling
• Work requires the following motions: bending, twisting, squatting, and reaching

There is no “I” in Mendo Mendocino Farms is an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply.

Mendocino Farms will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Fair Chance Initiative for Hiring. * Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.