Director of Operations

Sheraton Lake Buena Vista; Orlando (FL); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical and Dental insurance

Vision insurance

Vacation and Sick time

Employee discounts

401(k) with matching

Pet insurance

Job summary

The Sheraton Orlando Lake Buena Vista Resort in Orlando, FL, seeks a Director of Operations to support the General Manager across Rooms, Food & Beverage, Finance, Sales and Maintenance to achieve guest satisfaction and financial goals.

You will lead senior managers, drive budgets and revenue forecasts, ensure brand standard compliance, and implement cost controls while fostering a collaborative team. Join HEI Hotels & Resorts' diverse environment with strong benefits.

Qualifications

• 3–5 years of management experience, preferably in both rooms and F&B.
• Computer literacy and financial management required.
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, business plans, repairs, maintenance, budget forecasting, and quality assurance.
• Ability to resolve guest, supervisor, and associate conflicts.
• Effective verbal and written communication skills.
• Ability to adapt communication style for different audiences.

Responsibilities

• Lead all operational managers to success on action plans and property strategic goals.
• Plan, organize, facilitate, and attend hotel and departmental meetings.
• Ensure compliance with brand SOPs.
• Develop and manage Rooms/F&B budgets and revenue forecasts.
• Implement controls for expense management.
• Monitor labor costs with labor management tools.
• Interview, hire, train, evaluate staff, and handle discipline as needed.
• As part of Executive Committee, help achieve hotel's financial objectives.
• Attend required shifts and perform other duties as assigned.

Skills

Management experience

Computer literacy

Financial management

Hotel operations knowledge

Verbal and written communication

Conflict resolution

Audience adaptation

Job description

About Us

The Sheraton Orlando Lake Buena Vista Resort is part of a complex of four Marriott Properties in the Lake Buena Vista area. The Sheraton is located in the center of the magic, right between Walt Disney World and Universal Studios. At HEI, we recognize that our enormous success is solely the result of our greatest asset: Our People. Where people work is a choice. Against that choice, our greatest obligation is to ensure day in and day out that our associates have the compensation and benefits they deserve and industry leading tools, training and support that they need to excel. At HEI, simply said, we honor the privilege of our associates choosing us by investing in and making them more valuable.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Compensation Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No

Overview

Support General Manager in managing the Rooms, Food and Beverage, Financing, Sales and Marketing, and Repairs and Maintenance Departments to achieve the guest satisfaction scores, operating and financial goals of the owner. Act as General Manager in his/her absence when necessary.

Essential Duties and Responsibilities

Lead all operational managers to success on daily, weekly, monthly and annual action plans related to property strategic plan. Plan, organize, facilitate, attend, and/or participate in various hotel and departmental meetings.

• Ensure compliance of brand standard operating procedures and policies.


• Develop and manage execution of Rooms/Food and Beverage division budgets and revenue forecasts.


• Develop and implement controls for expense management.


• Ensure staff is utilizing labor management tools to schedule and control labor costs.


• Interview, hire, train, develop, recommend performance evaluations, resolve problems, and recommend discipline and/or termination when appropriate of staff members.


• As a member of the Executive Committee for the property, the Director of Operations is expected to help create and execute the financial objectives of the hotel.


• Comply with attendance rules and be available to work on a regular basis.


• Perform any other job‑related duties as assigned.

Qualifications and Skills

• Minimum 3-5 years of management experience, preferably in both rooms and FandB.


• Computer literacy and financial management required.


• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long‑range planning.


• Able to resolve guest, supervisor, and associate conflicts.


• Effective verbal and written communication skills.


• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

• For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.


• Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.


• HEI also provides pet insurance through the ASPCA.


• For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long‑Term Disability plans.


• Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.

Specific details and eligibility of these programs vary by location and employment status.

Welcome to HEI Hotels and Resorts' Career Page.

HEI Hotels and Resorts is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.